yesterday I went to pickup my grandson from kindergarten. when I tried to start my car the battery…read morewas dead. I called auto club for a jump start. long story short, after 4 hours of getting the runaround from dispatch, I was told that they do not service Raeford which is where this happened and where I live! why am I being charged for a membership if you don't go there? I finally called an independent company and they came right away! my daughter had to leave work early to get my grandson who was in the car with me! ive been a member of aaa for 20 years. customer service was not helpful at all!

Customer service was great but the issue of my car was never resolved and I ended up paying $160…read morefor absolutely no reason at all. I don't recommend them for anything.

Easy to work with, gave me an amazing price. Very well worth it, just trust that they will do well…read morefor you man. They got me cheaper than anybody else could at all

Didn't end up using them since I found a more competitive quote elsewhere due to us having a diving…read moreboard. Nothing they did, they just don't have a competitive rate for if you do have one. Customer service was great, Tripp was awesome and helpful.

just now There is…read morelittle to no care or concern for the client. While sitting in the office, I have overheard staff joking and making fun of customers who called in with questions. This agency's staff does the bare minimum requirement. Horrible business and customer service. Witnessed agents being very rude and disrespectful on multiple occasions. Update- When given this very feedback, Donna responded by saying "it's the customer's responsibility to sign state documents" however, it is the agency's responsibility to notify the customer of said documents. She at no time addressed the rude comments made about other customers or unprofessional behavior.

DO NOT USE THIS AGENT FOR ANY INSURANCE NEEDS ! Got into minor bump up last February. My Agent…read moreassured me that my my premium would not change at all. Due to the fact I had accident forgiveness. Got my second renewal and bam! My premium increased. Called this agent And her or her front desk lady could not tell me a reason why my insurance went up. Finally she called me two days later. she told me that she did not tell me last February that my rate would not change. This agent is a lier. I even contacted corporate to see if I could have the phone calls pulled. That's still pending. But people. You been warned about this place!! I trusted this agent. What a big mistake STAY AWAY!! If I could rate this agent zero star I definitely would ! STATE FARM IS THE WAY TO GO!

Callahan and Rice represents everything that you could want from an insurance company. They have a…read moreteam of professional staff that work diligently to get you the products you need at a price you can afford. Since they don't sell for one specific agency, they can expertly shop for the best fit for your specific needs. The best part of all is: this is a locally owned and operated business. Shop small, shop local, shop Callahan and Rice.

My husband and I have had Callahan and Rice insurance for the past 20 years. They are the best in…read morethe industry, They are on top of the coverage that you need and their prices are affordable. When you call them for assistance, they act like you are the only customer that they have to deal with and if they do not have the answer, they keep shopping until you have the right answer. They shop several different markets making sure you get the lowest and best policy for your needs, and they contact you each year to see if you have any adjustments you want to make to your current policy. You should absoloutely try them. To sum it all up, they are awsome!!

The lady that works at the Lumberton nc location told my daughter that if she didn't have proof…read morethat I had insurance she was going to add me on her insurance. so i go up there and show my insurance information and she still doesn't believe i have insurance. she told me to go to my insurance office and bring back a card with today's date.

From the owner: Protective Agency Insurance was opened 80+ years ago as a local family owned business. The…read morecorporate office remains in Lumberton NC. There are now 17 locations across North Carolina. The company is still family owned and agents strive to reach the goal of providing quality insurance for car and home with low down payments and low monthly payments. We also strive to make customers feel comfortable while we perform the crucial research necessary to make good decisions on coverage for themselves and their families.

excellent work always in connection local or regional…read more prompts performance in office visits very friendly and professional

Great insurance agent who really cares about her clients! She's proactive and was really helpful…read morewhen buying a new home AND a new car. Her team got everyone we needed together right away.

I opted to transfer my business to another agent after this agent's office messed up my homeowner's…read morepolicy. If you can imagine not having home owner's insurance due to their negligence. The issue started back in July. I always pay the homeowners for the full year and I pay the auto insurance every 6 months. Charles was not in the office and the lady working in the office said she could make the payment. She took the payment information but said that the homeowners were not due, which I thought was odd, so she only took payment for the 6 months of the auto policy. I am not sure how she applied the payment, because I received the proof of ins. cards in the mail, but then received notice that my auto policy would be canceled if payment was not made, it was set to expire within 18 days from the date of that notice. I received that on the weekend, so I called the toll free cust. # and they said they could not see the payment. Then they saw it, but for some reason, it was not applied to the right item. So that started my frustration and having to call Charle's office so many times. I literally had to call multiple times during the day and would get voicemail. The same lady that made the error that initiated all of these issues finally answered at one point and I explained my concerns. I explained about the homeowners and she said my policy had gone up a few hundred dollars and that I'd need to provide some type of proof of how close the hydrants are on the property to get a lower rate. So I jumped through hoops and called the local fire dept. they provided me with what was requested. Basically long story short, this lead to a ton more of calls back and forth to where I'm at now with it being October, my homeowners is still pending. I literally would call multiple times during the course of the day, even calling one day shortly after 9 am on a week day and getting the message that the office was not open yet. I called many times and got the same message. I cannot believe the lack of professionalism in contrast to how it "seemed" when I first started dong business with State Farm. A customer should NOT have to call so many times due to an error caused by State Farm staff. I literally would call customer service and then they'd have to call the office. This issue originated back in July and it is now October and it is still in the process of being rectified. 3 months and my homeowners is still in limbo!!!!!!!!!!!!!!!!!!!! Deplorable business practices and I am alerting BBB, Consumer Affairs and everyone about this. I will never do business with Charles Oxendine's office. I requested to have all of my business transferred to another office as this is completely unacceptable. I cannot believe the lack of professional courtesy and the lack of concern he has for his customers, it even goes back to him not having his office call or follow up after something as problematic as this. I am going to complain to corporate, because I'm seeing that I am not the only one to experience such horrific follow up on something as them rectifying their own issues. Update as of 10/22/16: I was looking at my bank statement and I was charged $137.11 on 10/19/16 for a payment plan. Since I've been with SF, I have NEVER had a payment plan, I pay my premiums in full, so this was an error. I called customer service and they could not find any record of this, but it would NOT surprise me if it is another error by Charle's Oxendine's office as a parting gift, since I transferred all of my accounts to another SF agent. If in fact that I find out that is the case, I am going to Charle's supervisor or whomever is over his supervisor's head, because this would be the last of many issues that I've had and the fact that I've had to exhaust so much effort to resolve this bs is ridiculous.

Cynthia was a great help today !! All the staff their are friendly and very helpful defitnally a…read morestress reliever !