Great bank, and staff. We dropped in only to set up a simple savings account to establish a bank…read morein-state. We were not dropping a lot of money or buying complex services. Yet they treated us like an important customer from the moment we entered the bank. Let's face it most banks are the same, some allow politics into their operations but unless you're a news junkie most people don't know that stuff. Really the only opportunity a bank has to impress is its customer service. Many larger banks work to intimidate, over sized lobbies, wood, marble and tiles designed to invoke a church instead of a place of service. Often the staff is taught or the company culture develops to create an air of superiority, arrogance and smarminess. This and other reasons is why most retail brick and mortar banks are failing and why so many only bank online, in-office banking is often a terrible experience up there with a visit to the dentist. PNC is clearly trying hard to break that old mold, at least at the local branch level. As we walked in the door there was a host counter like you might find at a restaurant or many mobile phone services. She greeted us, asked our names which she wrote down and asked what services we needed. She set up the questions to get us in line for the banker we needed and walked us to the nearby chairs. Okay, my only gripe was the lobby area could use more chairs and more some planters or furniture to define the space. it felt a little conspicuous which most people don't like when doing their banking even if they have nothing too confidential, it just feels right to have some privacy. From there we were promptly invited into an office to meet with a banker and discuss our needs. Any US bank is now driven by over reaching and meddling federal government spying on Americans. SO even to open a simple savings account felt like we were signing up to be joining Homeland Security. Too many forms, disclosures to sign, documents letting you know you have no privacy or rights while banking that you're not supposed to read, just sign. Product a real ID, and other forms of ID and some history that has no relevance whatsoever other than to being nosy and butting into your personal lives that is unlikely to result in nearly no crime stopping because criminals don't operate this way. Oh well, it's like this at all banks now. Still, our banker flew threw it quickly while answering our questions and chatting us up with those questions banks teach staff to hide that they are profiling you but pretending to be interested in you. She did it well and I made her blush for calling it out but she was still professional and friendly. The decor in the bank was bright and sunny, not typical of most banks and not designed to intimidate or impress, just friendly professionalism. Ok, why did I bother to write a long review? because after the fact on three operate occasions in two weeks various staff called me to welcome us to the banks and see if I could answer any questions. They also sent the typical "how are we doing" survey that most of the time never result in any action. Only this time all three managers who called knew the results of the survey and my comment. And although there was nothing they could do to change my comment on a local level they tried to show empathy and understanding. When was the last time you can think of where the bank and all the staff really seemed to care that you had joined, acknowledged concerns and worked to answer them? Image if we had opened a variety of services, which now we just might do. I've been with our last bank for 30 years and they only reach out if they want to squeeze you for more money. Well done PNC!

Everyone who works here is always friendly and helpful…read more Walk in the door and you are always welcomed by at least one person, and someone always asks how they can help you. Always a pleasure to do my banking in person at this branch. Plenty of parking as well as a 4 lane drive through, some are just ATM's.

I waited for ever just to do one wire. The only friendly one was the lady in the front . Ladies…read morewere rude look un bothered customers sitting and waiting. They look unhappy . Horrible Customer Service.

We had the pleasure of working with Erin this morning, she assisted our son with opening a checking…read moreaccount, savings account and a credit card account. Erin was kind and patient with his few questions and all fifty of mine. I was pleasantly surprised to hear her give him sound financial council about the credit card options. She's a valuable member of the Navy Federal team providing excellent service to members!

Had to walk in since the Dollar store Pepsi truck was blocking the drive through. Had a very nice…read moreyoung lady wait on me. I have not had bad service from anyone at this branch. The lady that used to wait on me through the drive up has left and gone to another branch but I still use this one when I am in Jacksonville. Thank you for all being so nice.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Jacksonville, NC branch or find us online.

Transfer of funds to another bank. They want to charge you for moving your money. They also send…read morestatements and if returned they charge. This is a nickel and dime bank and should be avoided.

I had a vehicle that was financed through MFCU. I made my payments on time for 2.5 years, then I…read morelost my job. I turned the vehicle in as a voluntary repo, and MFCU is reporting to the credit bureaus each mth that my payment is delinquent! They are not reporting my vehicle as a voluntary repo. They have sold the vehicle at auction, but has not reported this on my credit report. So each mth is resulting in a decrease in my credit score. I will never do business with them again. I feel as if I am definitely being lied on and targeted. They are trying to ruin my credit. Stay away from them and do business elsewhere! They suck!

I have to say I had the worst experience I ever had with Manager Kristina Hamm. She refused to cash…read morea check I gave to my employee, after SHE called me to verify it ( from the information on the Wells system) . I gave her all the required information, and she tried to make it as difficult as possible. After trying to blame it on a teller, her customer service was just poor. I wont be using that branch ever again. Perhaps not Wells Fargo either.

I would give this place zero stars if I could. Horrible couple service. What bank doesn't have a…read morerestroom for its clients ? What bank doesn't do business over email ? I was asked for documents and I was told they could not receive these documents. There was no personal information what so ever on these documents. The banker had an horrible attitude, will never return.

I am waited over 75 minutes to deposit a check with weird formatting not recognized by the app…read more When I got to speak the rep I at the counter, she was puzzled and had to call over a manager who informed me that she'd get to me after she helped other customers, who had also all been waiting over 55 minutes. Absolutely absurd. I wonder how long it will take to withdraw my accounts to another banking institution with decent customer service and more locations in the locality. I've banked with them since I was a child living in a larger metro area with numerous locations and never waited over 5 minutes before for much more complicated matters. Ultimately, they were unable to even assist me and advised I go cash the check at Walmart. Wow. Bank of America certainly isn't military-friendly in this town.

Why does anyone bank with BOA? I have never in my life dealt with a more bureaucratic company…read more Everything is difficult. The bank staff themselves are confused by company policies and if you think common sense will prevail - you are mistaken.

Service: 4/5 Cleanliness: 5/5…read more Recently had a card compromised, got ahold of Navy Fed and within a few minutes was told that I could visit my nearest branch and get all taken care of. Seriously the easiest thing for a very inconvenient situation. Also the staff at this location was helpful once I was able to see someone after they finishes telling their jokes/stories to each other.

Been a member for years and depositing a check has been so difficult due to, poor training and…read moreinconsistent training for employees for months I have deposited a check saying only "Mobile Deposit Only " and this last check I deposited it twice only to be told I would have to drive 118 miles to deposit it, and when I did she said it's been deposited. Only to find the next day it wasn't there, I called customer service and was told it would be available tomorrow. Tomorrow came and it still wasn't there, the next CSR told me it had a 5 day hold. So this is definitely a training issue, and as always they are very friendly giving you info that is incorrect. Having worked for an internet company as a trainer this was the one area NFCU was head and shoulders above all the others, so much like them now.