I have been banking at First Commonwealth for the last decade. The branch I frequent is next door…read moreto the UPS Store in Indiana. Every employee I have dealt with has been professional and more than helpful. I believe each branch has their own personality. Whereas at my branch, I've been treated like a friend - at a couple other branches, I've been treated like a stranger - the employees seem distant and very business-like.

First Commonwealth is undoubtedly the worst banking partner I have ever dealt with. Even though I…read morehave never been even a day late on my mortgage payment, they are actively trying to get rid of me as a customer. Appears they don't want to be lending to the hospitality industry and use every possible angle to drive away that business. If you like being nickeled and dimed, this is the bank for you.

Absolutely the worst. I had an account many years ago. I closed it when they started charging me…read morefor not meeting their minimum blanace. Seriously, I had to pay money because I was broke? Today cemented why I quit doing business with them. My daughter is loosing a tooth. I went into a branch to exchange 2 dollar bills for 2 dollar coins. The teller informed me that if I didn't have an account she would not be able to do the exchange. Seriously?? Over an even exchange for $2? No worries... 1st Summit Bank did it without batting an eye. Guess where I am taking my business.

I've dealt with over 1200 institutions in my career and have not seen one as fishy as this…read moreinstitution. They make a lot of promises about wanting to help small and medium businesses grow but when you give them sensitive data, they disappear..... I don't understand what tactic of fraud this bank is using but it should definitely be investigated by authorities.

First off let me say that this is the WORST bank branch I have ever dealt with. Over the past 3…read moreyears I have had many issues with this branch. The people are rude and disrespectful The've suggest that I launder money and am into illegal activities They fight me everytime I try to take money out of my account. Several times Ive had issues with money that I exchanged being short and even destroyed. Look at the photos because this is how they treat their "valued customers " or so they say. Not to mention, they also do not know how to count.

I've been a customer of PNC Bank for over 30 years with a premium service account. Today I had yet…read moreanother horrible customer service experience. I need to find another bank for a long time now and have been putting it off. Today was bad, but let me explain the worst I ever had, the details I should have posted about a long time ago. So I went into my local branch with my photo ID to have a certified bank check written from my account to my attorney, which also happened to be the county solicitor for the county in which this happened. The check was for a real estate closing that was scheduled for the same day. Bank had no problem with me being me...ID checked out fine and they knew me well anyway. However, they would not write a check from my own account to my attorney because the amount was high, and they claimed they did not know who he was. I explained everything and that I had a closing meeting for a property purchase, but that didn't matter to them. I explained that I was the customer, and they verified I was me and I know who my attorney was and so it shouldn't matter. After much arguing, I finally had to leave in disgust and called my attorney from parking lot to tell him we had to cancel. He asked why, and when I explained I was at PNC and they don't know who he is and so they won't release the funds, he was shocked. He told me to stay in my car and wait for him to call back. After some time, he called me back and said go back in, they will issue the check. I did and there were no more questions and they did it fast. I got to my attorney's office and asked how he did that. He said his wife (whom I don't know and to this day never met in my life) was friends with someone at the bank and he had her call them and told them its OK to serve me. So in the end, someone that I don't know, or never met, or never authorized any authority on my behalf, was able to have more control over my own money with a simple phone call than I myself was able to have in person and with a photo ID. This is border-line criminal in my opinion. When I called after the fact to protest to customer service, they said this is how their policy works.

I love our bank. We have been with First Commonweaht bank for many years. We recently move to…read moreanother state but were assured we could keep our accounts open with them without any additional fees attached. We were very happy to hear that. We have had some issues with companies trying to remove funds illegally from our account and they work with us on those matters. We are able to deposit checks online and have them put into our accounts within 1-2 business days. Any time we have an issue they are patient with us and help us in any way they can. The only downfall is we haven't been able to get a loan we have applied to as we also have a line of credit with them and our payments are automatically paid on time, so we aren't sure why that is. But overall, we do love our bank and the tellers in the Oakland Avenue Office! We just miss seeing them in person these days...

If you like Western dated times banking, and very poor, out of date practices of banking. Bank…read morewith them. Nothing is convenient, secure, and very very behind times. All of these banks make a ton of mistakes, losing money, getting more money. Go to pnc and you'll be appreciated, updated with times.

Great customer service!! Very knowledgeable very kind and understanding! I love Marion center bank!!read more

Terrible bank. Very slow and staff is rude. This bank is very outdated. The online services that…read moreare offered are terrible. Do not use this bank.

This bank knows their customers and are always so helpful and pleasant. You need a construction…read moreloan or mortgage, please see First Summit.

I think it's probably the worst bank I've ever had. I had a personal account as well as 2 business…read moreaccounts with First Summit bank for 3 years. I had a car loan through them also. I had a little bit of financial hardship due to the pandemic. I was late on my car payment, probably 3 months late maybe 4. When I had the money to clear up all of the past due balance I called the collections department and talked to Mona. From the moment she answered the phone she was very rude. I told her I had the funds and that I would be able to pay it the following day. She told me that I had to have it paid that day or she was going to repo my car. I explained that I wouldn't make it to the bank before they closed. She said well I guess you lose your car then. I called the following day to see if I could change her mind. She told me that she would stop the repo if I brought the money in that day but I would still have to meet the repo company to verify the car was still at the address listed. I explained to Mona that that sounded a bit fishy. I asked if I could get in writing that if I pay the past due balance the car would remain in my possession. She said no I would just have to trust her. I don't trust anyone with that much money. Sure enough Mona was putting on a ruse. The repo driver explained how she has done this to many people before. She was going to collect the past due balance and still repo my car. Luckily I wasn't dumb enough to fall for her games and I kept my money. However my credit went from a 690 to 415. Now when I try to cash a check I am treated like a con artist. I wouldn't recommend First Summit Bank in any way shape or form. The worst bank ever. I only gave them a 1 star rating because 0 wasn't an option.