I needed to open a checking and savings account and needed a bank that was not just in Pittsburgh…read more I decided to go with Chase as they are currently in 48 states. The manager Ruatu was super nice and extremely helpful. She went over everything from fees to balance requirments. I was in and out in about 30 minutes and was extremely happy with my decision to go with Chase. I also spoke about opening a business account which I will be going soon to open. If you are looking for a bank that is everywhere you can not go wrong with Chase.

I was having a problem transferring funds to my account from another bank, but Brandon Kull, the…read moremanager of the Pittsburgh downtown Chase Bank went out of his way to help me resolve the problem. His patience and ability to solve a difficult issue are commendable. In fact, I predict that Mr. Kull will go far in his chosen profession. Thank you.Mr. Kull Carol Watson

Basic attitude toward customers. Bank procedures. Clearer Explanation of rules. . Since my review…read moreneeds to be longer, I will vow here and now to never, ever, do business with this bank or sign up for its' credit cards.

As a PNC customer, l love having this branch location close to where I work…read more The employees are really friendly and the service is very good here. I'm usually in and out in a few minutes. This bank is everything I need.

Even though I have not been a fan of PNC in the past I am very happy with this branch. The people…read moreare friendly, polite and efficient with whichever problem you come to them with. I was personally re-opening an account, depositing large cash amounts and then withdrawing large cash amounts [I'm a student trying to get her affairs in order]. They were able to help me print a debit card on spot when it was not arriving in the mail before my Hong Kong travel and provided me with tons of coin rolls in order for me to empty my piggy bank. The waits are short and hassle-free. Great branch, will use again.

These people don't even know how to set up a round up to the next dollar on POS transactions…read more Anyway this banks service reps have zero knowledge of this option. Then taking more than several hours for nothing, this is all a waste of time. The worst bank I have ever dealt with. Go Sofi all the way.

This review is for the Citizens Credit Card. I also bank thru Citizens Bank.One would think that…read morethe Citizens bank could work together with any issues.But no they do not.Citizens Bank made a payment out of my checking account for 700, paying off the credit card!!!The payment I put thru online was for $110.This was on Jan 14. I still have not received my money back. I've called 3 times . Jan 19 - Jan24 -Jan 28. Each time I have been told 3-5 business days?!!Today when I called I didn't hold back - I kept saying I want my money this is credit card company and a bank transaction - why have I not received it?!So now the guy is cocky with me- I ask to talk to the supervisor and he put me on hold for over a 1/2 hour which of course I hung up.I told the guy My anger was not directed at him but the situation.So now I don't know what to do. any advice? Jacqueline Jenner

It would be hard to write a very lengthy review about a bank but I have to say this is the third…read morebank where ive opened an account and this was the best experience. They definitely gave more personalized mom and pop shop vibes while sharing all of the amenities of the two larger entities I bank with. The service was fast, full of coaching and very personable. As my fiancé and I set up a savings account they seemed genuinely interested in more than our finances, but also our story and we were made to feel very comfortable. They also made no assumptions and explained everything we'd have available to us, not suggesting anything before they knew what exactly we wanted. Honestly, only ended up here because Dollar Bank was closed but that now feels very fortuitous

The staff at the front desk are great. Very welcoming and engaging…read more When I visited this branch I was paired with a relationship banker. One of my inquires was regarding a promo that I was unsuccessful at obtaining via their website. The banker seemed to not know how to apply it but told me he would contact their support team and get back to me. During this interaction I mentioned the mailing address twice. The banker also did not provide information on when the card would arrive. Days went by and the banker still hadn't followed up. I then reached out to customer support, and it took two phones on two separate days to get an answer regarding the promo. I was told it's resolved, though they were unable to provide a confirmation number for our call. I learned the relationship banker that I interacted with is the Branch Manager. Close to two weeks later the Branch Manager still hasn't followed up and my card was addressed to the incorrect address.

Worst banking I have experience in my life. They often miscalculate your payment and would not…read morerefund you any fees incurred from that. Look elsewhere.

PNC Bank was terrible customer service. As the POA for my 92 year old mother, I often need to…read morecheck her accounts to make sure her bills are being paid. Because she gets confused easily, she often makes mistakes with her passwords to access her online banking. In my attempts to contact customer service, it takes hours and constant texting of security codes to her little flip phone, and question after question just to attempt to rectify her issues. Their system for security is inept, as are the Frontline customer service reps. I constantly have to ask to speak to managers to get these issues addressed. It seems like the right hand doesn't know what the left hand is doing. We have been having issues with her accounts for months, and one of the service reps actually paid a $299.00 bill to a scammer! I am at my wits end with this bank, their solution for changing passwords is to send a letter in the mail to her address with a temporary code, taking somewhere around 5 days, and then the codes don't work. I am only thankful that my personal accounts are with a competitor and I never have these issues. They've locked her accounts, and paid things from the wrong account, causing her to be past due on utility payments and having her autopay privileges suspended. PNC Bank is making it very difficult to assist my mother in maintaining her independence. They are not helpful when we call them, and are causing my mother to experience stress that she does not need. Terrible bank with atrocious customer service and systems. Avoid at all costs!

I love Mellons, I love ever part of the Mellons particularly the Mellon Center…read more So obviously I was going to love this amazing towering glass-and-steel building that is one of the many skyscrapers which dominates the glorious skyline of downtown Pittsburgh. Inside, the building looks brand spanking new and very spacious as you can imagine. In an added plot twist, there is an underground passage right beneath the building (just go down from the main lobby) where there are a series of lunchtime-centric restaurants including the amazing Istanbul Grille. If every skyscraper had such wonders beneath it, I would spend all my time beneath skyscrapers. But as it happens, I stick to being down underneath this Mellon. Parking in this area is tricky during busy times, but if you manage to find it nearby, come and check out Istanbul Grille below this amazing building. The best place to view the skyline is from way up on Grandview Drive at the incredible lookout points. And you may be spending all your time in Pittsburgh after reading my reviews, but be aware that "BNY"... Baltimore Needs You.