Excellent local bank who cares about their customers! Goes above and beyond to get you financed. We…read moreare repeat customers and will always recommend this bank to friends and family.

The people at the bank are nice, but every time I try to move money between my account at Truliant…read moreand any other bank, I get told no. Every other bank I've ever had, has had no issues, but something with them make it difficult. Also will lock your account, preventing you from using it. Very annoying and kind of makes having a bank useless if you can't get your money where it needs to go. Will be closing my account. Oh, and not open on Saturdays....come on!

Great FCU. Allows many people to join and experience the benefits of being a member of a credit…read moreunion. Truliant may not have the best operating hours but they make up for it with customer service and great products.

I was a BB&T customer for over one year but rarely used the bank. But when I went into this branch…read moreand asked them to deposit or cash a check, they refused because I did not have sufficient funds in my account to cover the full amount of the check. I complained asking them what good was having a bank account when I could not even deposit or cash a check. I then asked to have my account closed out and a check issued to me. The branch manager took offense to my complaints and called the Pearisburg Police Department who escorted me out of the building. Fortunately, the branch manager decided "not to press charges" against me, although I could not understand what those charges might be -- being a disgruntled customer? The Pearisburg Police played up their cop routine and told me not to come back or I would be arrested for trespassing. No problem there! I went across the street and opened up a new account at Union Bank. When they asked what brought me into their bank, I told them the jerks that worked across the street at BB&T Bank.

Spencer Lowery of the Blacksburg branch went above and beyond with the help he provided me. His…read moremanner is respectful and he's very efficient.

Walked in to open an account. Karen, did her best to explain all the ways she cannot help. First,…read moreI didn't have a copy of my kids social security card (?!) ok bank policy, moving to creating just mine. At 3:40 on a Tuesday, in an empty office, Karen explained they would not be able to open an account today, but I could "apply online". MemberOne is not great, but FreedomFirst is worse. I wanted to move my financials over to FF but at this point MemberOne is looking much better. That said, Many thanks to 30 years of University FCU in Austin TX. Shout out to service pro's that don't give you a dozen reasons they will not help you like Karen at FreedomFirst.

I don't actually use this bank, but have used its drive-thru ATM a few times. It's absolutely…read morehorrible. When you go to pull in, don't drive under the covered area as I initially did...it's on the outside of it. Not too great if the weather's bad. From my sedan, I can't reach the ATM. It's too high, so I have to park and hang out the window. The screen is always dirty and the contrast is so bad, you can hardly read the information unless you provide shade with your hand and get right up to it. Not a one-time experience, but every time I use it. The only reason I continue to go back is because I haven't found another drive-thru ATM in downtown Blacksburg. Once I do, I'll be going there instead.

NBB is a great local bank, they have internet banking ETC like any national chain. The advantage is…read moreyou can walk in and talk to any department at any time if you have a problem and call customer service you actually talk to a person not a outsource in India. To update Eric W's review they have replaced most of their ATM's recently they were outdated but are now much easier to use and don't look like they are from the 80's.