First Community Credit Union

1.0 (2 reviews)

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Michael C.

3 years ago

I opened a First Community Credit Union Account in the Arnold, MO area in the month of 3/22 with the intention to move back to the area. After 3 months I added my daughter to the account before I moved back to Las Vegas, to help me to monitor our account. I stopped receiving statements 7/22 and could not log in on line but continued to use my card for purchases. In January 2023 some fraudulent purchases showed up on my two other bank account this continued until April 2023, when fraud prevention contacted me to ask about suspicious purchases. To Walmart in Bentonville, AR. I asked my daughter to close the account in April, but, not before my account with First Community was compromised unknown to me in because non receipt of statements. I found more fraudulent purchases in the month of late 11/22 to Walmart in Bentonville, AR, Dicks Sporting Goods in PA, Wilson Sporting Good, IL and again in early 12/1 to Wilson Sporting Good, IL. I was told by the First Community branch today in Lake St Louis that Visa Card agreement will not try to collect back funds if it was over 60 days from the date even if purchases were fraudulent. In addition, the promotion of 30 purchases per month to qualify for cash rewards is ridiculous. In addition, no single person can make 30 purchases a month or attempt to at retail or wholesale business. First Community needs a fraud prevention team to service its customers read more

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Alw W.

6 years ago

The absolute worst customer i have ever experienced with a financial institution at the Wentzville Walmart branch- the rudeness from the gentleman working the counter and what appeared to be a manager just standing by and watching. Take your business elsewhere I guess reviews truly don't lie. read more

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Terrible experience with this bank. I had completed a loan closing and processing time was supposed…read moreto be 3 days. The bank had misplaced the paperwork and ended up closing 2 weeks later. When speaking with the Manager Anita Shepard to rectify the poor customer experience it was determined that she would not be able to assist or resolve this issue other than finalizing the loan. This is very poor business when a breakdown in the process and customer service had taken place. Good luck to those using the Dardenne Prairie location in hopes that the same customer service is not passed on to you

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