Great service but the only complaint I have is the card quality, the chip and swipe break within a…read morefew weeks of use and I have to get a new card made, please improve card quality, Im begging!

I receive excellent service from this branch. Thank you for all you do…read more But calling the customer service line is horrific. I've been the 58th call in line with an estimated wait of one hour. Asking for callback, we'll they never call back. Guess it's my fault because literally every time I call whatever time of the day it is, I'm calling during heave call volume time lol

Because we have our Home and business accounts through US Bank, I am here multiple times a week,…read moresometimes even multiple times a day! Mainly I use the drive through, and everyone is very quick, consistent, helpful and thorough. If I have my dog in the car (yes, I am now THAT person) they even give her mini milk bones. She is trained to expect them now! I would recommend this branch to anyone.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

people are too critical about this location, I love not having to talk to anyone , the unnecessary…read morechitchat , I can just do my withdrawal or deposit plan and simple but there is someone to help you if you have no idea what you're doing !

Their new location is not customer friendly at all; it is in the middle of a multicomplex shopping…read morecenter, a tiny corner office of one of the tiny stip-stores in the lot. You need to get off the highway to reach it if you live anywhere besides Arnold proper. And you have to get into Walmart Supercenters lot to get to this place, and turn to get into a small area set at the back between the street for Schnucks and Walmart's lot. It's in it's own little lot within the big lot. Completely not customer friendly at all. They have limited hours on specific days. Right now there is still one drive up ATM that isn't far from the Hwy in their old location, but other than that one, I have no clue where another drive up ATM is located. There is one in Arnold Walmart, but you have to park, walk in and then use it in store. What a waste of time. I've been w/this bank for 45 years since I moved to Barnhart(and they were originally located here before a big flood), then moved to Arnold; now their office is a hole in the wall, inconvenient as h*l, and no easy to use DRIVE THRU ATM. If it wasn't such a PITA to change banks, I would've changed when they made this move. People are friendly enough; bank doesn't care about the comfortable use for it's customers, however.

Shh! Don't tell anyone. I have a double super secret bank account. I have had this account with…read morethis bank for 15 years. This is not a great bank or even convenient for me anymore. As I worked in south county 11 years ago it was convenient. Why do I have a double super secret account one might ask. Well everyone needs to have one. It is nice when your wife has the debit card and you don't. It is also nice for those times you go to the casino and need that extra protection of having a double super secret account. As far as banking goes it is a bank for the love of pete. You put money in they pay you no interest and get the use of your money. Simple huh? Oh in case you are going to narc me out to my wife she knows about it just does not understand why. And if you ask me why I can give no reason other than shh it is a secret.

keep up the good old fashione service i love there service and people been going…read more there for 50 yrs there are the best Thanks a million for this great great bank

Customer service via phone is terrible. I kept getting…read moreblocked online when trying to set up a new Payee. I CALLED THE NUMBER GIVEN IN THE 'BLOCKED' MESSAGE. NINE minutes in queue before CSR picked up. Asked my question & CSR sent me back to the queue without giving input or helping. Another FOUR minutes in queue. CSR answered, I explained my issue again, she sent me to another queue. This queue's automated questions were not relevant to my question, but I remained in the queue hold for another FOURTEEN MINUTES only to be told that this is not the right number to call and she cannot help me. A total of TWENTY SEVEN minutes spent with useless customer service reps. I was already looking to move this business account elsewhere and now will definitely do so.

Customer service.\nActually pairing helping their customers atm fraud support. Anytime there is an…read moreissue and you actually go to the bank.\nOne of the bankers megan looks up with the sad cow eyes and basically moos Oh, what was me? I have to work the manager at the store is about as helpful. If you can get him to come out of his office. This bank has the worst service. I have encountered in 50 years. If If you are gullible Enough to do business with this company.\n You have been warned.\n In a few other locations I have, unfortunately attempted to use or ran exactly the same way. Save your money, go anywhere else, put it in the mattress at home. This is a much safer banking system.Considering at least you will see the thieves coming. I'm only giving them a star to race.The experience , because I have to give them one Or I cannot write the review.Please heed my warning . Or regions will make sure you suffer the consequences.

After 10 years of loyal patronage, and receiving none (loyalty) in return, and getting nothing but…read moreterrible customer service, this is an email that I sent corporate today: It seems as though we are moving toward a society where big business is far less concerned with customer service/satisfaction. I have been a loyal customer for over ten years, and continue to be let down and disappointed by the lack of caring/consideration shown to me by Regions employees, particularly at the local level. Any issue or assistance that I have required from anybody with Regions here locally (dist. mgr. etc), I have been met with no caring, compassion, empathy, or concern whatsoever. Today, in reference to a hardship Ive encountered due to a simple/honest mistake (that I was able to rectify immediately upon noticing, I was told that the bank would not be able to help me recoup any part of hundreds of dollars of fees because "it's not our fault sir". This apparently told to a local branch mgr by his area supervisor. My experience with Regions will always be remembered as "corporate greed from the top down", and no observance of the human element in its communities. I doubt that anyone on that end cares (because Im just a # right?), but I'll be closing my account with Regions after over ten years, and headed over to the local credit union, where people are still "people", and they value the customers that support them, by supporting them in return.

I have been a satisfied private client for the past 10+ years. I consistently receive prompt and…read morecareful service. Special thanks to my account manager, Katie Roberts, the most dedicated associate I have encountered at any company.

Highly recommend this bank for a home loan. Excellent service from Jennifer and Tracy. Made the…read moreprocess so easy and very patient with us.

When I went to close out a savings account several months ago the teller suggested I leave a…read moremarginal amount in the account in case I ever wanted to deposit again in the future. Was never told they would charge several dollars a month for not maintaining a minimum balance. Never got an account update in the mail until yesterday, when I discovered they have charged us $40 in fees. Told us we should have read the fine print from when we opened the account (20+ years ago??!) Very unethical!! No wonder we never see anyone banking there.

Although most of the staff is friendly, it seems that when something goes wrong, all they can do is…read moreapologize and barely do anything to fix it. Even if the error takes days to fix, such as the time the ATM ate my money... I had to dispute it and it took days. It's okay, I only had shop rent due. I have had the weirdest, freak problems with my account, and it always seems like no one quite knows how to fix the issue RIGHT NOW. One example- I had a class reunion bbq I was planning. Everyone prepaid. I took all their money and put it into a visa giftcard/bank card so I could keep it all together. The card said 'debit' on it, which was a relief when I was planning a trip to Sam's club to get the supplies, as they only accept debit. I called the hotline to request a PIN and had to make several calls since the website the girl was referring to in order to get the pin wasn't working... Finally I called this branch and was informed that although the card they sold me (yeah, it was $5!) SAID debit on it, it wasn't a debit card and I would have to pay a substantial amount to take the money off the card and turn it back into cash. It would also take 2 weeks. This was 2 days before the reunion. It was a total mess. My husband ended up giving me the cash and taking the card so he could just use it at the gas pumps. Some of the craziest stuff, I tell ya! Then there are the funny fees. My personal banking would cost $7 a month if I hadn't agreed to NOT write checks or use the tellers. Which is fine, usually, but not so fine when they ATM that I have to use eats my money or is in some other way malfunctioning. Then there's my business bank account that I am only allowed to do a certain amount of transactions on... (8 per month, I think...) Each deposit is a transaction, each check deposit is a transaction, a transfer, a check written... each credit card payment someone makes at my shop... sigh... and if you do too many transactions, they charge you a few per transaction. (Was it $.50 or a dollar, I cant remember) How many businesses do you know that make less than 8 monetary transactions a month? Now, I have a whole other account just to funnel my money through and make deposits all at once. It's like I'm constantly playing Tetris with my money. Good thing I am anal. I know the issues I am describing aren't really branch issues, per say, but broken ATM's and staff that can't seem to fix stuff might be. Honestly, if this location was not so darn convenient, and my husband and I didn't have multiple accounts with them, I probably would switch banks, but then again, I have been with Commerce for a few years, God knows what kind of mess another bank would be. :(

Commerce bank is a joke. Their motto is something about 'helping small businesses". I asked them…read morefor a 50k loan business and they turned me down. 2 months later, I went to a small local bank that is very conservative and go a business loan for 2 million. I am still banking with them because it is close to my home. BUT, they do not cater to businesses like they make you believe. They have business relation experts that cannot do anything to help solve a problem For ex: my business has 4 ameren bills. I want to pay all 4 on auto pay using online banking. Commerce will only let me pay two of them with auto pay..the other two - i have to wait for the bill and then pay online. This rents space in my brain - i dont have time for this! There are other things times that i have found their ASk. Listen. Solve to be a BIG joke. Dont bank with this bank!