I've been banking here for years and from day one, the customer service has been amazing. Every…read moreemployee is kind and attentive and knowledgeable. I sometimes end up staying a bit longer just to chat! They all seem like they truly care about your experience. Great location, great company! Easy 5 star!

I like coming to this EECU branch. The staff are friendly and helpful with whatever I've needed…read more I've noticed they offer a variety of services. I appreciate that the staff remember your name and members of your family. I appreciate going into EECU and using the ATM as well. EECU has been my go to bank for years and will continue to be.

Cergio is extremely ambitious and does great work. I stopped by this branch which I do a few times…read moreeach year on average. Most of the time we use a branch closer to our home but this branch is convenient if you have errands to run in the 377 area in Watauga. After getting a little money, I was headed out the door when a gentleman (Cergio) asked if I was interested in saving money on my Chevy's loan. I told him my Chevy was paid for but we bought a new Cadillac a few months prior and I had been trying to get that loan over to EECU with zero luck. In fact, I had been told they were 90+ days behind and were not working to refinance loans very much. I was shocked when the people at our home branch had told me this. All previous experiences with EECU had been great in terms of incentive, speed, service, etc.... I had always found everyone very helpful and responsive so this lagging lengthy display was a new experience. I asked Cergio if he was serious and if he could get the loan switched over within a few weeks. He told me he felt that was exactly what he would do. I spent few minutes getting him our details, exchanging emails and phone numbers and off I went curious as to how this would progress. I had applied four months prior at our branch but was told they could t help us for months. Within 2-3 weeks, Cergio got our loan refinanced, saved us some money with a lower rate and had the loan closed. He even assisted in getting our insurance certificate over to the right people at EECU. Thank you Cergio and Watauga EECU! You did a super job and helped me accomplish something I had been trying to do for months. He had no idea when he approached me. I wanted to let his management team know that his efforts and service are rare today and we appreciate him!

They have outsourced part of their customer service department. A fraudulent charge was made…read moreagainst my account. I have enough experience to know the wait until the amount has posted to my account. It's been showing posted for several days. I called the number after they spend a lot of time verify my identity then they tell me that it see the amount has posted, and they need to transfer me. of course. But then I'm talking to people from a telephone room you can hear a lot of noise and they do not speak English as a first language. We're dealing with money here. I want someone who truly understands me and that was not the case. After I verify my identity three different times with them because they cannot understand me, they inform me that even though it shows posted it really isn't and I need to monitor my account for 5 days and then go through the whole mess again. I am very seriously considering closing my account. This was a bad move on their part. I asked to speak to a supervisor and the person I was speaking to just continued to talk and apologize and talk and apologize and I finally yelled transfer me. What are they thinking? I've had my account for close to 30 years. And I have been so happy until now. They really need to get their act together.

Truly annoying. No, not the people inside the credit union. The majority of my interactions with…read morethe staff have been great. My beef is with the parking lot you enter to reach the people inside. Either by lobby or drive thru, the parking lot is ridiculous either way. The gigantic speed bumps ( they have a million) are obnoxiously huge. Are they trying to protect the neighborhood school children who wander around in bank parking lots? Are they trying to deter bank robbers? Probably not going to work, in crime shows they don't care about the condition of their getaway car anyway. Consider this review something like a Public Service Announcement.

The most customer unfriendly business I know of. I only go there because my company uses them. I…read morecan deposit $2000 for the company and ask for $200 in change and they'll refuse if I don't give them my personal ID. I even provide them with the company account number. If a get $5s they just give them to me loosely. I got quarters and they kept my bag and gave me loose rolls of quarters. I would never use this bank as my personal bank.

We scheduled an appointment at another chase, they said they we could do our appointment, not only…read moredid they "Not see our appointment" we apparently aren't able to schedule at another chase

We visited this branch to refinance our truck. Tomi assisted us and went over and beyond! She was…read morevery pleasant, helpful and diligent. Thank you Tomi!

I have been attempting to resolve a serious issue with EECU since November 2025, and the level of…read moremismanagement and lack of accountability is unacceptable. After receiving written confirmation that my account was closed on December 1, 2025, EECU failed to actually close it. Fees began accruing the very next day due to their internal error, ultimately resulting in collections activity and damage to my credit. Between November 2025 and March 2026, I made 11 separate good-faith attempts to resolve this matter, including phone calls, in-person visits at a branch, email correspondence, and even online chat. Despite these extensive efforts, I was repeatedly given inconsistent and conflicting information by multiple representatives, and no one took ownership of correcting what is clearly an internal failure. What is particularly concerning is EECU's response to a Better Business Bureau complaint, where they claimed attempts had been made to resolve this matter and implied that my husband and I were simply dissatisfied with the outcome. This is categorically inaccurate. At no point did EECU meaningfully address the central issue: that my account was confirmed closed on December 1, 2025, yet remained active due to their error, resulting in improper fees and credit damage. Even now, EECU has failed to correct the improperly assessed fees or repair the negative impact to my credit. I have also not been provided with a clear, itemized accounting distinguishing legitimate charges from fees incurred after the account should have been closed. This experience reflects serious breakdowns in internal processes, staff training, and customer accountability. I strongly caution others to document every interaction and to be extremely vigilant when relying on EECU to execute critical account actions.

I really dislike Wells Fargo. I tried to open a bank account with the bonus coupon I got in the…read moremail, but they never have appointment times that fit my work hours. Plus, their appointments to open a simple account take at least an hour! I'll never become their customer, especially since nothing works online either.

This is my 4th WF bank experience in DFW since moving here. This bank was steps ahead of the other…read morethree and really made me feel welcome. It is a bit further from her me but I will return there

1 teller, picks business first and makes regular customers wait in line. Trash. Zero stars. Moving…read moremy dough.

It was empty at this location my wife goes in and get representative was rude and a smart mouth. It…read moreis concerning there are representatives that work at this locations and treat customers so poorly. Recommending going else where even banking at a different place altogether. If I can give a 0 stars I would.

I have account from last more than 9 hrs but never had any problems but recently from last 3 months…read moreor so having worst customer service and takes 30 To 35 mins for deposit money or giving out change. I understand everyone are short staff but they are just slow and takes forever.

No Saturday service, carry prohibited and no security guard. Unfortunately these factors mean I…read morewill have to do business elsewhere. On a positive note, they do have safety deposit boxes and you can call this location directly and quickly speak with someone at this branch instead of going through an extensive phone menu before reaching a off-site representative.