I went here to pay my loan and the Security Officer hid in the corner of the Foyer and then popped…read moreup and said hello as I walked by. He scared the crap out of me! Then, when I was opening the door, I could see his reflection and he was checking me out from head to toe, so awkward. I felt so uncomfortable. I had a question for the Front Desk Attendant but she was occupied on a phone call. She was giving the Customer her account balance. Thats not private if you ask me. That makes me feel uncomfortable too. I went up to the Teller and I told her, I'm going to get my change from my SUV so, I can use the Coin Counting Machine. She said, ok, but their about to close that down soon. So, I went to get change and used the Machine. Then while I was using the Machine that they were getting ready to close. So, I felt like she was wanting me to leave right away. Also, I made a hefty payment on my loan and they put a hold on my Savings Account. I felt really insulted by their choice. I've been a loyal member and never missed a payment on my loan. Overall, I was able to take care of business but, did not like how I was treated.

Susie Johnson was extremely patient with me. She went above and beyond what I needed. Susie took…read moreher time and explained the situation to me multiple times. I am hopeful that things stay the same for the better for all customers.

Loved doing business with James Hodges. The bank ran smoothly and we appreciated car loans and…read moregreat service. Mr. Hodges retired and things have changed. Debit cards have been hacked and most recently bill pay online has failed with our mortgage company and electric company. We have stopped using bill pay due to the inconsistencies experienced. The latest, just yesterday, we noticed our mortgage payment scheduled fir payment on the 1st of every month was still not paid on June 3rd. We called and were told a third party handles bill pay and if a payment is due on the 1st of the month and that is a Saturday then payment should be received by the 8th!! With all the automation in automatic recurring payments, this is a joke. Consider paying another way other than their bill pay. Times have changed...

My hometown bank conveniently located in Pecan, as well as the bank I the deal with regularly as an…read moreofficer in my church. Always go above and beyond to meet my needs, always friendly, professional, and competent. Could not be happier with our relationship !

This local branch is much bigger with a lobby area for fresh coffee, water and they sometimes offer…read morecookies. Checking on on refinance options. I got a pretty good quote at 5.7% with a 15 year plan. Still going to venture out and check some more banks to make sure we get the best deal available since the market is steady changing...

I pay my mortgage here often. There's never a line when I come in and the staff is quick and friend…read moreeach time.

Time to update that review from 2016. I banked at Prosperity…read morein Liberty Hill (TX). That staff was phenomenal, they were very service-oriented and caring. I had an incident (sometime between 2016-19) where I was scammed through my Prosperity checking account in Liberty Hill and the Prosperity folks there were helpful.. but I still owed the amount of money I was scammed. So I visited the Prosperity Bank here in Granbury. I explained the incident to the Account manager here and told her I was ready to pay that amount of $$ up, and possibly open a new account. She said she'd double-check the amount I owed off the scam, and "get back to me within a day or 2." She took down my phone number and had my e-mail account. Well, today is 8/11 and it's been OVER 2 weeks since she said she'd get back to me. What a shame. Maybe I'll visit the branch here sometime and get the account evened up... but I'm REALLY disappointed with the lack of follow up, especially since I had such good service and karma with the Liberty Hill office years ago.

Very nice people at the Granbury branch, Amber and Kristen have really been helping me with a…read moreserious matter! So if you want someone who cares about you as an individual, this is the place!

They spammed me relentlessly for weeks, calling, texting, and emailing me through every channel. I…read morenever asked for a quote, but they got my personal information through an online data broker (which is illegal, as I'm on the National Do Not Call registry). When I finally answered and expressed my irritation, I was threatened and doxxed by Misty Overton, who implied she knew my name and personal information: "Is that how a 31 year old man should talk?" Why am I getting multiple unsolicited calls at work? Why are you emailing me quotes I never asked for? Why are you texting me PDFs and spamming me? This is ridiculous and predatory, and I reported your business to the FTC for telemarketing violations.

After years as an auto and HO policy holder, my wife convinced me to evaluate switching our…read moreinsurance provider. She recommended this State Farm agency from research. The experience, especially the customer support from the account manager, Haley Moore, has been fantastic and seamless. As a result, we decided to switch carriers today.

Worst experience I've had with an insurance agent. He is great when he wants your money but once…read moreyou actually have an issue he is impossible to get ahold of. He will tell you he will call you right back but then he never does. If you want to do all the leg work then by all means go with him. But if you actually want the person parking your money to help you I'd recommend you go with someone else.

So far so good. I am 58 years old. I became licensed at 16 and originally started out with Wayne…read moreGlover Allstate, his widow Faye inherited me. Now I am Matt Schefflers customer since he took over her agency. I am very satisfied with Matt and hope to have as many years with Matt as I did with the Glovers. I have always been treated like family

Jackson Hewitt double charged me and has yet to reimburse for the extra charge. It has been THREE…read moreWEEKS since they said they would issue a credit in 7-10 days. Go elsewhere to have your taxes done. You'll thank me later.

cheaper than turbo tax, convenient location, great customer serviceread more