I had a cash deposit transaction and transfer to make at yhis end of town. First CU isvour family CU. I have made glowing reviews of Credit Unions in the past and efforts of Behemoth Banks to crush them to extract the juices of fees on you and I from the wreckage. They are institutions of the 1930's when our nation's banking systems failed. Keep Them Alive! They are fantadtic for we frugal savers read more

Terrible bank member for 12 years and now I am sick and disabled they have taken privileges away from me like using my mobile account to pay bills and taken the use of Zelle away and leave you on hold forever or hang up if you leave a message they may or may not call you back customer service is very bad and rude worst bank ever I will never suggest this bank to anyone I will be closing my account asap read more

LOVE this bank. I have been a member for years. The customer service is top notch and they are all incredibly kind and helpful. I personally have worked with Jazmyne a few times. She cares and takes her time to help you out. I got my sister to start using this bank recently. Nothing beats it. This location is also very clean and inviting. Definitely recommend! read more

I can't say enough about the customer service I received from Velora Schiltz. She was unbelievably amazing. She took the time to explain in great detail and walk me through all the steps to reset my password and answer all my questions about transferring funds. Thank you so much! read more

We have been members for almost 33 years! Great credit union! We closed on a purchase of vehicle easily with great service!

This is an addendum to the previous review for First CU. My previous review was less than positive, but since that posting, FCU and their staff have gone above and beyond in resolve the issue I had with them. A wonderful woman named Sunee was very persistent in getting the issue taken care of. Thank you to her and First Credit Union for making things right for me! Also all the staff I have had contact with have been very helpful and pleasant to work with! Bad experience turned wonderful experience. read more

I've always had good experiences, but the one that stood out the most was with Lupe R. I called and immediately someone picked up was also very lovely and was transferred right away to the Thunderbird branch within two minutes of the call. Lupe is the one who answered and helped me with my situation within three minutes everything was fixed. The entire time she was nothing but patient and kind and just a sweet soul. When I got off the call, I got a notification that the bank already verified my card for Apple Pay extremely fast. Everywhere needs her customer service skills. read more

Worst credit union to call for service, wait times are minimum 25 minutes on the phone.

The service at this credit union is absolutely terrible. I takes forever to get someone on the phone and once you do they are not helpful. I paid off my car weeks ago and have requested them to release the lien on my car on two separate times and they still have not released the title. I would highly recommend looking elsewhere and not doing business with this terrible credit union. read more

This place told me I owed them after I paid in fill my secured credit card then they started charging me late fees and saying I owed them for the late fees after I told them multiple times to close my account they still say I owe and that's not true, how do I owe them on my own money that I paid off? Now they are stealing and then if that's not good enough they added on late fees after I told them to close my account as if stealing my money wasn't good they tried going for more. I have a friend who had the same thing happen to her and she threatened to contact the BBB and they quickly changed their minds on her owing them money. I suggest staying far away from this credit union I wish I would have. I have Arizona federal and I have had absolutely no issues at all!!!! 7/19/18 And no thanks to contacting first credit union I have made numerous phone calls and emails and all I was told was that I was lying and I did owe still. I'd prefer not to waste my time I already disputed this from my credit report and it was cleared since you people insist that I owe on my own money and sent this to collections, thankfully and obviously no one else does. read more

Love this credit union, have been a member since 2001, they have always alerted me if any thing looks suspicious in my account. And have always given me a loan when I needed. Would highly recommend this credit union. read more

In general I prefer credit unions to banks. I've moved all my money out of banks into credit unions. This credit union is the exception. In short, they stole $10 from me. The long story is, last year I set up a checking account for our family trust. In the process I was forced to create 2 savings accounts with token amounts of $5 each. I was told this was a requirement of credit unions. What I wasn't told was that come this year and the $5 was still there, they confiscated it from both accounts because of "lack of activity in the account". Even though I had nearly 6 figures in the checking account. I was not told this when I set this up and I feel I have been robbed! BEWARE OF THIS PLACE. read more

I have been with First Credit Union for quite a few years and have been very happy with them. I have had a personal loan with them that i just paid off and refinanced my car with them because of the low interest and a bonus amount for doing it. I have always worked with Hope R. and she is so helpful! I have had a very good experience with them! Kathleen H. read more

They have charged me for my own money on a secured credit card. I had made several attempts to close my account but they saw it as an opportunity to keep it open and begin charging me on my own money I put in my account. I've already reported it with the BBB and am warning anyone to stay away from this credit union. They did this to a friend of mine and now me. They will steal your money. They are frauds, theifs and should be shut down. I already saw another review on how they stole customers money. Please DO NOT OPEN AN ACCOUNT HERE, it won't be long before they steal yours. read more

great bank with now fees or hidden fees! staff is super nice! my car wouldn't start and employee Christina gave me a jump start and when that wouldn't start the car, gave me a ride to a nearby chipotle since the bank was closing. very nice people! been with them for years! read more

I've been a member of the credit union for over 30 years, have financed several cars through them and have never had any problems with them whatsoever. read more

One star is way to much! We currently have our truck finance here, since January. What a joke! Cannot pay on line, their web site is a hot mess! I was told we are a new bank we don't accept bi weekly, never get bill statement. This place is just a hassle. Will be transferring my loan!!! read more

Upon moving to Arizona I had been using Frist Credit Union to do my banking because they offer shared banking with my credit union in Nebraska. The process was easy to just go in and deposit money into my Nebraska account. After awhile I decided I should open an account here in Arizona. I went in and opened my account and everything was good for a short time. I would bring in my checks and be able to have my funds available right away. One Friday I brought my paycheck in and they said they had to verify my employment in order to put the check in my account. Weird since they did that the first day I opened my account and weird since they had already cashed a couple of my paychecks. Also, the company I work for is a huge company and has been in business since 1974. So they called my work, verified my employment, deposited the check and the funds were available. Next payday I go in and the same thing happens, they say they have to verify my employment...I am a little over it at this point. They call and do their thing and deposit the check. Next payday, same thing. At this point I am getting upset because there is no reason to keep having to verify my employment. I have worked there for 7 years! I ask about this and tell them I am getting upset by this and the acted as though they really didn't care. I needed my money so she calls, verifys my employment and comes back tells me there will be a 10 day hold on my check. Seriously??? They have been cashing my checks since day 1 with no problems. I put up a fuss and she tells me she will cut it down to a 4 day hold. What??? So she can just make her own rules??? I told her to forget it and deposit it in my shared account in Nebraska. She got really rude with me and told me they would put a hold on it also. I looked her in the eye and told her to do it and I assured her they would never put a hold on any deposit in my account. She deposited the money and guess what??? The money was immediatly available. I told her to close my account because I was so pissed off. She then told me I would be charged $35 to close it!!! What??? She said it was stated in the paperwork I got when I opened my account... I looked through it all and I have nothing that states this. To sum this up, DO NOT GIVE THIS CREDIT UNION YOUR MONEY! They seem to have forgotten that they need our money, we don't need them. There are a lot of banks out there that are happy to have your money. read more

I encourage active duty military and families of active duty military to think twice before doing business with first credit union. We move around often and sometimes even important documents can get misplaced. We used our account as savings while my husband was deployed last year and we have since moved out of state. Unfortunately, I do not have access to my account number. Even though I have called with all of my information, Even standing in a shared branch location with my social and id, I cannot access any of our savings. Sadly, this really puts a damper on our Christmas shopping for our 2 children while my husband is home to enjoy with us! I'm thankful that we're living at camp Pendleton, ca and Phoenix is only an 8 hour drive. The thought of having to travel to Phoenix to deal with this business and inconvenience our family during the holidays/my husband's only leave is despicable. While I was at the shared branch location in Oceanside, the teller told me first credit union has no reason to withhold my account number. I couldn't imagine being stationed any further and having to visit Phoenix just to withdraw money. We will be visiting shortly and closing our account! read more