As a 30 year member, I find that the quality of the credit union has dropped dramatically over the…read morepast few years. Branch closures have made it inconvenient to get to the single branch left in Tucson. An hour round trip now. The app and website are down way too much and phone calls for technical support after hours? A robot that can only offer to change your password. And despite having direct deposit for over 25 years...they told us a couple months ago that we didn't qualify for online check deposits on the app because we didn't do enough business through the account. This despite having paid off three car loans with them. One as recently as last year. It was really nice to walk into a branch and be recognized and called by name and to reach a human being when a phone call was necessary. We are looking at ending our longstanding relationship with what we see as a much changed business.

Poor service. Online banking upgrade is a stupid nightmare. Phone queue has 28 callers ahead of…read moreyou. No weekend hours. I'm forced to go in person to fix my on line account. If 28 are ahead of my phone call, I can only imagine how bad the line is in person. As Dylan said, "What price do I pay to get out of? Going through all these things twice!"

Relocating to Tucson, so we were looking for a bank close to our new home - we decided on Foothills…read morebank and are happy we did. Mackenzie was very friendly and professional. We could tell that their entire team was dedicated to taking care of our banking needs. We chose a free checking account which is great. They have online banking and bill pay. The branch was quiet and clean and the neighborhood upscale and convenient. The parking lot was adequate and we were able to find parking without any problem. The staff were wearing masks and there was a plastic screen between us and the employee. We did not wear masks and no one hassled us.

Really sad to see that this bank only cares about money and not customers! I have never had an…read moreissue with their sister bank in Montana. Yet this bank treats single mothers that work and go to school that are lower income like garbage! Beyond disappointing and disgusting. They put on hold for weeks my stipend checks that I get from my school - so if you are lower income or middle class expect to be treated like garbage here at this bank. They wouldn't even resolve my issue. They are not about the community or customers- they are only about catering to the rich here at this location. I am not sure what that is called when lower class and middle class customers are treated totally different- but stay away from this bank as they don't care at all about their customers.

I went with U.S. Bank because they have Saturday hours, they met my criteria for my 501(c)(3), and…read moreMarco was super friendly and helpful with the set up of my account. we exchanged a few emails before my appointment to make sure that I had all the paperwork straight so I didn't have to waste any time when I was there. I've never had a banker go above and beyond for me like that. he answered all my questions, he told me a potential issues that might occur with some of my paperwork, and he explained how to avoid fees. I hope the rest of my experience with this bank goes as well as my first day, I will have to wait and see though. I will also add, while I was doing my appointment there were tons of friendly people coming and going and the tellers were all very friendly and everybody was greeting everybody. It felt like an old school bank in a small town.

Three visits and two phone calls, different "guidance" every time regarding the fraudulent charges…read moremade against my father's account after he died, and still no resolution. No empathy, no ownership, just a "not my job" attitude.

i had never been to this Wells Fargo before. since they all seem to not have tellers at the…read morebranches that can help you anymore, i decided to try this one out. it was a great experience and that's all because of Gina, the teller who helped me. first let me say it's a lot more personable without the "glass" partition. i was greeted when i walked into the bank and Gina smiled and took care of me like the good old fashion customer service i remember and deserve, for that matter. KUDOS to her and the whole staff for truly caring about their customers. please let Gina know how much i appreciated the wonderful experience. :) :) :)

I've been using this branch for 26 years. Before COVID I had no problems, they were properly…read morestaffed, friendly and attentive. Wells Fargo has either choose to not staff it properly since COVID, or are not paying to attract additional workers. Service has been night and day. Before COVID, they had sufficient tellers to staff both windows inside and drive through, enough bankers typically 3 or 4 to actually walk up and discuss an issue with them, ATM was reliable, could go to teller to get access to safe deposit box, could get foreign currency at branch. After COVID, and more specifically the last couple years, long wait times for drive through as there is no dedicated drive through teller, ATM frequently out of service, can't speak with a banker without making an appointment, typically takes a week to get an opening as they have only had 2 bankers present every time I've been in the branch, branch manager made decision to have you go to a banker, who as previously stated are always busy to access safe deposit box, took 15 minutes to get a banker to help, foreign currency has to be ordered online now and sent to branch from Salt Lake City, taking about 1 week. Not sure if this is a general Wells Fargo reduction in service or just this branch. I'll find out because I will not be using this branch moving forward.

We decided to open checking accounts at OneAZ based on the yelp and google reviews of the this…read morespecific location: OneAZ branch on Orange Grove/Oracle. Joshua was really helpful in setting up multiple accounts. It takes time to fill out all the paperwork and input all the required information. Joshua made the process easy and the time go by qucikly becuase of his good natured personality and ability to make light conversation. We look forward to banking here for a long time to come.

This is the absolute worst bank I've ever dealt with don't waste your time trying this Bank …read more They're transactions take forever and they charge $29 fees for everything .

Had all my business accts and personal accts with 15 days notice because they didn't like who we…read morerented our office too. (Political) Our businesses and personal accts ran millions thru Bank of the West. When BMO merged or took over we were no longer valued customer. We even got locked out of online banking almost immediately. Took months to fix. Take ur hard earned money elsewhere. If u have legal licensed business and lots of money the banks should just be happy u banked with them for 20+ years. When u find out real reason u may want to move ur accounts before they r run out of AZ.

I recently started doing business at this bank by virtue of my Grandparents having a trust here…read more Because I am the Trustee of all of my Grandparents assets, house etc and the Trust is with Bank of the West I have been needing to come in several times in the last month and I couldn't be happier with the customer service, competence and patience of the people that I have had experience working with. I brought in a large Cashiers check this afternoon and the Banker, (Tasha) suggested and took her time to call and verify the check was good. I appreciate her taking that extra time and made me feel like she was taking care of me and the Trust. The bank tellers have been efficient and super pleasant! I especially appreciate this with dealing with a sensitive time. Thanks Bank of the West! Your team personifies what personal and great Customer care should look like.

Visited new big branch under big renovation to this far eastside office …read more It's undergoing a big cosmetic restoration inside . Drove friend / neighbor member ( couldn't drive with major recovery from orthopedic surgery) who is a longtime member as quite satisfied with the credit union. Told formerly was a Tucson public employees credit union that merged with an Idaho credit union, therefore the acronym name . It wasn't busy at all mid weekday . Plenty of parking . I didn't see any advertising for rates & special offers . East broadway east of Harrison north side . Accessibility for those with needs .

I'been banking with Topcu/ICCU for about 15 years and have nothing but good things to say about…read morethem. Family atmosphere and very good customer service. Five stars.