Always very eager to help resolve any issues Kind customer service mason branch. Been with them 10…read moreyrs never a problem:)

Since the former long time (D.S.) CEO retired, the overall service has declined - A LOT! Existing…read morepersonnel are nice enough but seem to be under a lot of stress because their count has been reduced. The web based site is often not working and having to be on-hold for greater than 10 minutes for the one active employee to answer is not good. We have determined that transferring our IRA to the GCCU is NOT GOING TO HAPPEN. As members since the 1970's when it was a little office on Central Parkway, we are really disappointed in the way it has become. Note to the current CEO: There is a need for substantial improvement. 08/27/2025

Trisha and her team are fantastic...helpful in many ways including home mortgage and equity loans,…read moregeneral banking, to name a few. Very accommodating and prompt. Kudos to them.

When my wife and I were first trying to open a small business, Huntington was there when other…read morebanks were unable to help us get started. Over 11 years later, we have all of our personal and business accounts in Huntington Bank. This branch is filled with people that are very helpful and happy. Due to my business, I am in this location at least twice a week to make deposits and get change, and I come away with every interaction very happy. Dare I say, I look forward coming to the bank and running "one of those errands" because they deliver such great customer service.

Wonderful staff! Very clean! They helped with all my banking needs! My son was very wiggly during…read morethe meeting, but the welcoming staff Maggie helped entertain him while I finished what I needed to do. Ariel was so kind and helpful as well.

This bank always has friendly tellers who are very customer focused. I have gotten foreign…read morecurrency from them several times. Comes in 1 or 2 days. PNC is fine as well. The 5th 3rd branches are just a bank. PNC and Chase have notories more available and call to see if they can do something for me. I know its Sales but 5th 3rd is just the hometown large bank with poor servicem

I had been locked out of my mobile banking and I was informed via the 1-800 number that I had to…read morepresent my id at a Key Bank branch to regain my access. As there is no Key Bank local to me, I ended up at this branch as a trip to Jungle Jim's (down the road) was also planned. The 3 Tellers inside of the bank were extremely helpful. As this was (I'm guessing) a somewhat unusual situation, I spoke with all 3 Tellers who assisted in the process of getting access back to my mobile banking. Between making different phone calls, waiting on hold and then assisting me with setting up my new mobile banking account, the process took approximately 45 minutes to an hour. While I was waiting I took pictures of this adorable piggy bank. I wanted to request a piggy bank for myself, but I refrained...lol. 5 star experience today at this branch.

Deposited a check and they are treating me like I'm trying to scam them or something. The check…read morecleared on the 21st and they still aren't releasing my money it is now the 24th. They keep telling me different stories. Nobody knows anything or how to do their job. They have the worst customer service ever. Do not bank here.

I used this bank since I was a kid. I decided to open a 2nd savings account for myself (the other…read moreone was money that had been passed down by a family member hence wanting to keep it separate) & went into an in-person location to set it up. Everything seemed fine, had to transfer $200 into it to start it but whatever, waited a couple days before doing anything with it as advised; then tried to put money into it & couldn't. Not over the app or website. Called the bank & was told "oh, yeah, that's not a real account haha, we'll fix it". It does get fixed, but after another few days & after I was already promised this was a working bank account to begin with. After around a month/month & a half I decide I want to leave. I want a credit card, debit cards that actually WORK (the North Side ones don't tap, & often have to be redone when slid in/swiped), & a banking app that allows me to do more than just transfer money from one account to another. I set all of that up at another bank, wait for my debit & credit cards before I transfer all my money out of the North Side accounts, & once I get the cards I go to North Side to get my cashier's checks & nuke my existing accounts. Everything seems to go smoothly but I end up with some extra money on the checking accounts check. I assume they didn't account for the check that was just cashed for my new apartment & just sort of shrug it off as at this point I'm totally fed up with them & it wouldn't be the first time they've flubbed it with something like this. However yesterday my dad gets a call from our cell phone provider that they couldn't get our phone bill paid because his account didn't exist. So he set up an account awhile back after a medical emergency that was in all my family member's names (4 of us) so that we were covered bill-wise if something happened to him & these idiots went "well your name was on it, that means you get all the money in it & we're closing the whole account :)" when I closed my personal accounts to transfer away from North Side. Despite me SPECIFYING that I only wanted 2 checking & 2 savings accounts closed (the 4 that were exclusively in my name.) On top of that, I totally forgot this other account existed. My dad told me once in an email right after he'd gotten out of the hospital years ago, & as I am chronically ill & have only become functional enough to work normal hours within the last year or so, I didn't really worry about it, as well as not having real access to it without having to like call in or go in person. & the person who closed these accounts didn't check with me when this account didn't line up with the account descriptions I gave for the ones I wanted closed. While they did get it back up & running (apparently because we're such good customers ), I now owe my dad over a thousand dollars because they couldn't listen to my instructions in the first place. They were also incredibly condescending to both my father & I when we called about this issue & explained to them why this was a ridiculous thing to do & essentially told us it was all our fault & they couldn't be blamed at all, but they'd be so kind as to fix it for us. My dad is now considering leaving them & I'm incredibly glad I left as this is insane. Side note, having an account that has 4 people on it be able to be shut down & completely emptied by only 1 of it's members is an insane safety risk. Not sure if this is the case for every bank, but either way that is legit asking for someone to run away with the group's money if even one of the people isn't a good person, much less something like an abusive marriage or family dynamic.

Linda's either incompetence or malicious intent led me to pull my cash out of the bank and close…read moreall of my accounts. She needs to get re-retrained. Loan services department was a friendly interaction even if they didn't have a product that suited me. Bank tellers seemed nice enough. Online banking system is horrible.

I have been a Cinfed member since 1989. Over the years they have come through for me in more ways…read morethan I can count. I was a single mom and had some struggles early on. Cinfed was there. My son and now my grandchild have accounts based on my recommendations. I worked for two major banks in the city but my personal account has been with Cinfed.

I was at the bank to deposit a check when I realized that I love Cinfed Credit Union. I've been a…read moremember ten years for one simple reason -- they always know me by name and they treat me like an individual. Favorite employees include Nancy and Shawn because I feel like they always give a little extra in the smile department.

I had an issue with a first financial c/c, and needed a replacement card. The replacement card was…read morewell overdue; online help was not getting me anywhere. I went into the bank here in Harrison, and asked for assistance.When I left the bank moments later, I was pleasantly surprised when I received a call from my account advisor, Emily. Emily had not only intervened on my behalf, but she ordered my c/c and had it delivered the very next day! I am so impressed with the prompt an efficient service - and so appreciative!

This particular branch of First Financial has been great for me and my family for the last 6 years…read more I live out of state and when my mother passed away, I had to close her accounts, etc. by phone. Everyone I dealt with at this branch, especially, Karen G., were very helpful, considerate and efficient. And recently, this branch went the extra mile for me when there was a reclamation issue on the account and they resolved it quickly. Dealing with the "Courtesy Cash Department" of First Financial was an exercise in futility and hypertension. Thank you Harrison Branch for being competent and caring and resolving all my issues.