I used this bank since I was a kid. I decided to open a 2nd savings account for myself (the other…read moreone was money that had been passed down by a family member hence wanting to keep it separate) & went into an in-person location to set it up. Everything seemed fine, had to transfer $200 into it to start it but whatever, waited a couple days before doing anything with it as advised; then tried to put money into it & couldn't. Not over the app or website. Called the bank & was told "oh, yeah, that's not a real account haha, we'll fix it". It does get fixed, but after another few days & after I was already promised this was a working bank account to begin with. After around a month/month & a half I decide I want to leave. I want a credit card, debit cards that actually WORK (the North Side ones don't tap, & often have to be redone when slid in/swiped), & a banking app that allows me to do more than just transfer money from one account to another. I set all of that up at another bank, wait for my debit & credit cards before I transfer all my money out of the North Side accounts, & once I get the cards I go to North Side to get my cashier's checks & nuke my existing accounts. Everything seems to go smoothly but I end up with some extra money on the checking accounts check. I assume they didn't account for the check that was just cashed for my new apartment & just sort of shrug it off as at this point I'm totally fed up with them & it wouldn't be the first time they've flubbed it with something like this. However yesterday my dad gets a call from our cell phone provider that they couldn't get our phone bill paid because his account didn't exist. So he set up an account awhile back after a medical emergency that was in all my family member's names (4 of us) so that we were covered bill-wise if something happened to him & these idiots went "well your name was on it, that means you get all the money in it & we're closing the whole account :)" when I closed my personal accounts to transfer away from North Side. Despite me SPECIFYING that I only wanted 2 checking & 2 savings accounts closed (the 4 that were exclusively in my name.) On top of that, I totally forgot this other account existed. My dad told me once in an email right after he'd gotten out of the hospital years ago, & as I am chronically ill & have only become functional enough to work normal hours within the last year or so, I didn't really worry about it, as well as not having real access to it without having to like call in or go in person. & the person who closed these accounts didn't check with me when this account didn't line up with the account descriptions I gave for the ones I wanted closed. While they did get it back up & running (apparently because we're such good customers ), I now owe my dad over a thousand dollars because they couldn't listen to my instructions in the first place. They were also incredibly condescending to both my father & I when we called about this issue & explained to them why this was a ridiculous thing to do & essentially told us it was all our fault & they couldn't be blamed at all, but they'd be so kind as to fix it for us. My dad is now considering leaving them & I'm incredibly glad I left as this is insane. Side note, having an account that has 4 people on it be able to be shut down & completely emptied by only 1 of it's members is an insane safety risk. Not sure if this is the case for every bank, but either way that is legit asking for someone to run away with the group's money if even one of the people isn't a good person, much less something like an abusive marriage or family dynamic.

Linda's either incompetence or malicious intent led me to pull my cash out of the bank and close…read moreall of my accounts. She needs to get re-retrained. Loan services department was a friendly interaction even if they didn't have a product that suited me. Bank tellers seemed nice enough. Online banking system is horrible.

I had an issue with a first financial c/c, and needed a replacement card. The replacement card was…read morewell overdue; online help was not getting me anywhere. I went into the bank here in Harrison, and asked for assistance.When I left the bank moments later, I was pleasantly surprised when I received a call from my account advisor, Emily. Emily had not only intervened on my behalf, but she ordered my c/c and had it delivered the very next day! I am so impressed with the prompt an efficient service - and so appreciative!

This particular branch of First Financial has been great for me and my family for the last 6 years…read more I live out of state and when my mother passed away, I had to close her accounts, etc. by phone. Everyone I dealt with at this branch, especially, Karen G., were very helpful, considerate and efficient. And recently, this branch went the extra mile for me when there was a reclamation issue on the account and they resolved it quickly. Dealing with the "Courtesy Cash Department" of First Financial was an exercise in futility and hypertension. Thank you Harrison Branch for being competent and caring and resolving all my issues.

Great bank for all your banking needs definitely recommend for anyone looking to advance their…read morefinancial goals talk to Peter he's very professional and very helpful

I forget the name of the woman who helped me unfortunately as I was traveling and in a frustrating…read moresituation. I needed cash and to my surprise Bank of the West does not have any nearby branches. I used 1 of their Atms in the airport but there is a really low limit on the amount I can withdraw. Fith Third Bank was awesome enough to help me take out two seperate cash advances and take the time to add me to their system and process the transactions. This bank literally saved my butt. They helped make a trip from California to Ohio not be a complete waste of an entire day and money!! Thanks so much for all your help!

My thanks to Mrs. Brandi Miller in assisting me in doing a refinancing on my vehicle. She was on…read morepoint with aiding me with making it as smooth as possible. I really appreciate Mrs. Miller's attention to detail and efficiency. Darnell E.

Brandi is hands down the best person to work with, her and I have been working on a car loan. She…read morehas the best sense of humor, was patient with my questions and professional. Brandi was very knowledgeable and able to calm my fears. She is awesome. I wish I had more people like her in my life!!!!

The worst! I had a loan paid on time for 5 years, until one month before the final payment was due…read more I asked what is the latest date I can pay with out penalty, or hitting my credit report. I was told NO, until 30 days late. So, after 10 days, I get hit with full interest penalty, which I fought for a month, then they reported 30 days late to my credit! PNC Bank has really gone downhill. I should have known when our RE Agent said, by all means don't go through PNC. We have been with PNC 17 years and are ready to move to another bank. To top it off, when I told EVERY agent we would pull our accounts, NOT ONE even said we hate to hear that. I guess they didn't lie about one thing at least. Just Sad!

So every time I've been in this location, the employees are super friendly and helpful. Even when…read moreI've had issues with the bank as a whole, this branch has been great. Today I was in there and a man came in, very angry, cussing at the employees, and one of the managers had taken him into her office, while he was belittling her, cussing at her, she kept her composure and remained helpful and sweet, pushing through the wrath that had befallen her.

Have been banking with them for over 15yrs. with no problems live less than 5 mins. from them but…read morenever have to go because i can do everything online.

Ihave been banking personally and commercially with FF since 2005, Service has been great! Iwould…read moretotally recomend them for all banking needs. John C.

Always very eager to help resolve any issues Kind customer service mason branch. Been with them 10…read moreyrs never a problem:)

Since the former long time (D.S.) CEO retired, the overall service has declined - A LOT! Existing…read morepersonnel are nice enough but seem to be under a lot of stress because their count has been reduced. The web based site is often not working and having to be on-hold for greater than 10 minutes for the one active employee to answer is not good. We have determined that transferring our IRA to the GCCU is NOT GOING TO HAPPEN. As members since the 1970's when it was a little office on Central Parkway, we are really disappointed in the way it has become. Note to the current CEO: There is a need for substantial improvement. 08/27/2025

Called regarding getting a line of credit on my home. The girl didn't know how to transfer my call…read more After a couple times on hold I ended up being transferred to the underwriter dept. The girl was completely offended I was calling. I let her know I was transferred wanting information on a line of credit. She was so rude and kept telling me I was in the wrong dept and to call back. You can't get it together enough to train your people where calls go? And your employees in underwriting are so rude as to blame a potential customer? There are too many banks begging for money, I happily took my business to another bank and closed my HELOC in 2.5 weeks. Train your people better, Park National.

These guys offer wonderful financing options and very competitive rates on used car loans. I…read morereceived less than 4 percent on my car loan and it was a twelve year old Mini Cooper with almost one hundred and thirty thousand miles on it. Very trustworthy and I didn't require any money down even