PRAISE THE LORD! I have found the most competent bank employee on the planet and her name is Traci…read more After several frustrating attempts at other branches to deposit my fiancé's paycheck into my account Traci was like; "Sure, no problem!" I am always impressed by employees who know their job and business inside out and that is Traci for you. I also want to say I love Woodforest Bank, everyone is friendly, there's never a line, and they have these great pens they let you keep!

Once a customer gets to the window and the employee has one check in hand that I want to cash, how…read morelong should it take ? Longer at the drive up window than on the branch? There were two employees at the drive up window but no one was moving.

This bank has employees that are very helpful and kind! We…read moreopened an account and received personalized service from Tamra Walter, the Branch Relationship Banker. This title fits perfectly, as Tamra felt like a friend I had known for years when I met her at this branch. Anytime I visit this bank Tamra and Janis provide excellent customer service.

My son went to open a checking account here, He handed Tami his Social Security Card and Texas…read moreDriver's License. We sat as she typed all the information in and printed out some papers. Upon reviewing, she had put his name in as his first name and then his middle name as his last name. WHA?? Could she not read ID cards? Basic. She apologized and corrected the glaring error then sent us to the teller to deposit his money. My son walked over and the teller SNAPPED at him. "You'll have to WAIT! I'm with another customer, and I don't know how long it will take!!" Needless to say, we left. Then to boot, I wanted to let customer service know what is going on at this bank. Initially a nice woman took all the information down and said someone would call me. Let's call her "Martha." A day later, (I guess she was a woman from Corporate) called my number. She asked for "Martha." I told her there was no one here by that name. She asked for "Martha" again! I said, "Ma' am, there is no one here by that name." And I hung up. Amegy representatives are confused and need more training.

Great service at the local Westheimer branch. However, bill pay has gone so far downhill that I…read moretook two stars off. It was very useful years ago. Most payees could be set up with an eBill so all the bills came in through the PACU portal. They were easy to pay, automatically set to pay on the specified date, and had options to pay minimum, custom, or full amounts, and was always paid by the date specified. The latest incarnation has lost all the useful features. No ebill options, and those that had ebill don't default to the expected delivery date or amount. The rest of the website is okay, nothing better or worse than any normal bank website.

Excellent service today 6/28/23 from Calina Lloyd. I am in the process of relocating and needed…read moreassistance managing my accounts. She was patient, professional and able to relate to my situation ( We are both of West Cost origin). I truly appreciate the respect and work she along with the members of this branch dedicate to making sure the customers have what we need.

4.13.24 Stopped in here to do a little banking…read more A gentlemen greeted us as we entered. We have never been to this location before. The bank looks to be new. It was clean and tidy. No money laying around...I checked. The gentlemen took care of what we needed and was friendly. We would stop at the location again.

Friendly and knowledgeable staff. This branch clearly cares about their customers, from the service…read morethey give to the products they recommend.

I cannot say enough good things about Walker County Credit Union! I came to them after dealing with…read morea horrible experience from another lender and was honestly worried about making my closing date. I gave Walker County only about three weeks to get everything done and they absolutely delivered. They made the loan process fast, easy, and stress-free, and even got me ready for closing almost a week earlier than expected. Matt Childers was amazing throughout the entire process and truly made this happen. 5 out of 5 stars for the whole experience. I would highly recommend Walker County Credit Union to anyone looking for excellent service and a smooth loan process.

Efficient processes, excellent customer service, and competitive rates on loans. If you live, work,…read moreor Worship in Walker County, make sure you give them a chance to earn your business.

I opened an account at this bank and was floored at how helpful and honest the staff was. They…read moreconstantly go out of their way and are very informative. My mom, who is 86, banks at this bank also and I feel really good knowing that these are the type of people who are dealing with her and her money. The 800 customer service number is also friendly, but gets it wrong sometimes with the information, but their honesty makes up for it! Lots of banks out there (I have two other open accounts at other banks) - put your money in this one.

My wife and I greatly enjoy the bank and have since we followed our banker, Trey Cashion, several…read moreyears ago. He and his team; Molly Kolbachinski, Crystal Moynihan, Cami Winder and others, truly treat us like family. Since ANB is a family owned bank, that sense passes from the top down. Barbara Pratt and her staff also have the same approach. We are blessed to have ANB along with its internet banking service for our banking needs!

Everyone at this bank was extremely friendly and helpful. I researched local banks, because I…read morewanted to change from the bank that I had used for many years. Gaby explained all options, answered my questions and was very knowledgeable. She also encouraged me to call or come by any time that I had questions. Judith R.

Woodforest bank at 6616 1488 in the Kroger grocery store..Now to whom it may concern ? I've been…read moregreeted by a very nice young Teller here name Teresa.. Without a doubt this young lady makes me Smile and Always makes me feel very important..This Beautiful Lady is the real deal and goes out of her way daily with your customers.. Miss Teresa really makes my Heart Smile..I really hope that Teresa's efforts with me don't go unnoticed .She truly is a Star ! Thanks for your time..Sincerely Ron Clark Magnolia Texas

The staff is always so friendly and helpful. Never have to wait more than a few minutes! Highly…read morerecommend Woodforest National to anyone looking to make a bank change!