PRAISE THE LORD! I have found the most competent bank employee on the planet and her name is Traci…read more After several frustrating attempts at other branches to deposit my fiancé's paycheck into my account Traci was like; "Sure, no problem!" I am always impressed by employees who know their job and business inside out and that is Traci for you. I also want to say I love Woodforest Bank, everyone is friendly, there's never a line, and they have these great pens they let you keep!

Once a customer gets to the window and the employee has one check in hand that I want to cash, how…read morelong should it take ? Longer at the drive up window than on the branch? There were two employees at the drive up window but no one was moving.

We were loyal customers of First Bank of Conroe and really liked the people at the Montgomery…read morebranch. I even went to them for a home equity loan and spoke to a VP at the Conroe 105 branch. He said he could beat any other bank and was going to get me the best deal; he came back with 5.75% when I already had 3.77% secured with lendingtree.com. I figured they just didn't have the chops to do loans. Then the bank was renamed (I think it is First National Bank now), things started to change. Almost immediately, they started to charge a monthly fee. We had both of our paychecks going to this bank and regularly had a balance of over $5000 with them. But, because it dips down at the end of the month, they charge us a fee. I called to try to get this waived, but they refused. You know what? There are plenty of hungry banks out there looking for new customers. After 18 years with them, I am leaving and they don't care. I suggest you avoid this bank as they don't care about their customers. Their slogan is "You first"? - nah - it should be "We're in this for your money".

From the owner: For more than 130 years, First Financial has been serving the financial needs of customers just…read morelike you. Our "One Bank, multiple regions" concept combines the best of "Big Bank" customer benefits with the local decision-making and community involvement of a community bank. With multiple regional banks and 78 locations throughout Texas, we offer convenient banking options with a local, personal touch. And because we're one bank, you can visit any of our locations and receive the same friendly service.

This bank has employees that are very helpful and kind! We…read moreopened an account and received personalized service from Tamra Walter, the Branch Relationship Banker. This title fits perfectly, as Tamra felt like a friend I had known for years when I met her at this branch. Anytime I visit this bank Tamra and Janis provide excellent customer service.

My son went to open a checking account here, He handed Tami his Social Security Card and Texas…read moreDriver's License. We sat as she typed all the information in and printed out some papers. Upon reviewing, she had put his name in as his first name and then his middle name as his last name. WHA?? Could she not read ID cards? Basic. She apologized and corrected the glaring error then sent us to the teller to deposit his money. My son walked over and the teller SNAPPED at him. "You'll have to WAIT! I'm with another customer, and I don't know how long it will take!!" Needless to say, we left. Then to boot, I wanted to let customer service know what is going on at this bank. Initially a nice woman took all the information down and said someone would call me. Let's call her "Martha." A day later, (I guess she was a woman from Corporate) called my number. She asked for "Martha." I told her there was no one here by that name. She asked for "Martha" again! I said, "Ma' am, there is no one here by that name." And I hung up. Amegy representatives are confused and need more training.

The five stars is for Latisha and Christin not Woodforest National Bank. Started off very…read morefrustrated with Woodforest National Bank. I almost couldn't finalize the purchase of my new home. I reached out to Latisha Dinkel who was very kind and helpful. After several phone calls, always went to an automated call center and they are not helpful at all. Somehow I finally got a a human, Christina Page. Well Christina was my savior, she was able to help me fund and finalize the purchase of my new home. Thank you again to you both!!

They give EVERYTHING for free. AMAZING very nice people. The lady that worked with me was so…read morepatient. I wish I knew about this place a long time ago.

I have been a customer for about 8 years. My first bank account ever. And for years I have had my…read moreissues with them and never did anything about it. But not anymore. They are THE WORST at customer service. They don't care that you are unhappy with their service. I HIGHLY do NOT recommended opening an account with them. I have never gotten off the phone or left one of their establishments a happy customer. All they care about is taking money from you. They have lost my business.

I've been a customer of their's for over 4 years. Never had any problems until this year had…read morecharges we didn't make taken off my account. Then a month later they reappear and i got 2 overdrafts. Then i made a $300 cash deposit since i had some pending transactions which they rejected. The next thing I know I have 10 overdrafts because they let them go through before my deposit. Most of the transactions were under $5 with $29 overdraft fee. This is ridiculous since my husband is on workman's comp and I'm on ssi so we don't make alot of money making this a financial burden. I tried to call them multiple times and they don't return my calls. Each time I call I get a different person and none of them are understanding. This bank should be investigated for being a bunch of crooks.

First Financial Bank went out of their way to help and support their customer who was buying a…read morevehicle at our independent dealership. The level of customer support provided by Carissa Parker impressed everyone involved in the vehicle purchasing process. From now own we are referring all of our potential customers directly only to this bank , the Conroe branch. Outstanding service, 5 stars.

From the owner: For more than 136 years, First Financial has been serving the financial needs of customers just…read morelike you. Our "One Bank, multiple regions" concept combines the best of "Big Bank" customer benefits with the local decision-making and community involvement of a community bank. With multiple regional banks and 78 locations throughout Texas, we offer convenient banking options with a local, personal touch. And because we're one bank, you can visit any of our locations and receive the same friendly service.

Late for appointment time and could not do simple changes to my account. Talk to supervisor and she…read moresaid nothing she could do. Just wanted to add one person to the account. I have done this at other WF branches. Sorry service at this location. Get people that can do their job.

This location randomly closes-they've been closed half the time I've visited, during normal…read morebusiness hours. Watch your tire rims on the drive through -their concrete curbs extend abnormally long and every time I've been in the drive-through there, somebody has scraped their rims while driving out.