We were loyal customers of First Bank of Conroe and really liked the people at the Montgomery…read morebranch. I even went to them for a home equity loan and spoke to a VP at the Conroe 105 branch. He said he could beat any other bank and was going to get me the best deal; he came back with 5.75% when I already had 3.77% secured with lendingtree.com. I figured they just didn't have the chops to do loans. Then the bank was renamed (I think it is First National Bank now), things started to change. Almost immediately, they started to charge a monthly fee. We had both of our paychecks going to this bank and regularly had a balance of over $5000 with them. But, because it dips down at the end of the month, they charge us a fee. I called to try to get this waived, but they refused. You know what? There are plenty of hungry banks out there looking for new customers. After 18 years with them, I am leaving and they don't care. I suggest you avoid this bank as they don't care about their customers. Their slogan is "You first"? - nah - it should be "We're in this for your money".

From the owner: For more than 130 years, First Financial has been serving the financial needs of customers just…read morelike you. Our "One Bank, multiple regions" concept combines the best of "Big Bank" customer benefits with the local decision-making and community involvement of a community bank. With multiple regional banks and 78 locations throughout Texas, we offer convenient banking options with a local, personal touch. And because we're one bank, you can visit any of our locations and receive the same friendly service.

The employees and manager are always super helpful at this location. They go above and beyond.read more

PRAISE THE LORD! I have found the most competent bank employee on the planet and her name is Traci…read more After several frustrating attempts at other branches to deposit my fiancé's paycheck into my account Traci was like; "Sure, no problem!" I am always impressed by employees who know their job and business inside out and that is Traci for you. I also want to say I love Woodforest Bank, everyone is friendly, there's never a line, and they have these great pens they let you keep!

Excellent service today 6/28/23 from Calina Lloyd. I am in the process of relocating and needed…read moreassistance managing my accounts. She was patient, professional and able to relate to my situation ( We are both of West Cost origin). I truly appreciate the respect and work she along with the members of this branch dedicate to making sure the customers have what we need.

It's really just the lady with dreads behind the glass tbh. The branch is okay. Customer service…read moreupon arriving had to get better tho. Teller behind the computer that was just sitting there didn't even acknowledge me last time I walked in. lol I was like "am I just supposed to walk up here?" She was like oh I can help you now.

4.13.24 Stopped in here to do a little banking…read more A gentlemen greeted us as we entered. We have never been to this location before. The bank looks to be new. It was clean and tidy. No money laying around...I checked. The gentlemen took care of what we needed and was friendly. We would stop at the location again.

Friendly and knowledgeable staff. This branch clearly cares about their customers, from the service…read morethey give to the products they recommend.

I cannot say enough good things about Walker County Credit Union! I came to them after dealing with…read morea horrible experience from another lender and was honestly worried about making my closing date. I gave Walker County only about three weeks to get everything done and they absolutely delivered. They made the loan process fast, easy, and stress-free, and even got me ready for closing almost a week earlier than expected. Matt Childers was amazing throughout the entire process and truly made this happen. 5 out of 5 stars for the whole experience. I would highly recommend Walker County Credit Union to anyone looking for excellent service and a smooth loan process.

Efficient processes, excellent customer service, and competitive rates on loans. If you live, work,…read moreor Worship in Walker County, make sure you give them a chance to earn your business.

I opened an account at this bank and was floored at how helpful and honest the staff was. They…read moreconstantly go out of their way and are very informative. My mom, who is 86, banks at this bank also and I feel really good knowing that these are the type of people who are dealing with her and her money. The 800 customer service number is also friendly, but gets it wrong sometimes with the information, but their honesty makes up for it! Lots of banks out there (I have two other open accounts at other banks) - put your money in this one.

Everyone at this bank was extremely friendly and helpful. I researched local banks, because I…read morewanted to change from the bank that I had used for many years. Gaby explained all options, answered my questions and was very knowledgeable. She also encouraged me to call or come by any time that I had questions. Judith R.

When I moved here last year, I did a lot of research on the local banks. I went with CNB because…read morethey had the highest interest rate for checking accounts. The customer service was beyond my expectations. Every single person I have ever encountered, from day one, has been nice and professional. They make you feel like family. I'm moving to another state, and will continue to keep my accounts here. I love the people here!

Woodforest bank at 6616 1488 in the Kroger grocery store..Now to whom it may concern ? I've been…read moregreeted by a very nice young Teller here name Teresa.. Without a doubt this young lady makes me Smile and Always makes me feel very important..This Beautiful Lady is the real deal and goes out of her way daily with your customers.. Miss Teresa really makes my Heart Smile..I really hope that Teresa's efforts with me don't go unnoticed .She truly is a Star ! Thanks for your time..Sincerely Ron Clark Magnolia Texas

The staff is always so friendly and helpful. Never have to wait more than a few minutes! Highly…read morerecommend Woodforest National to anyone looking to make a bank change!