Everyone there is always friendly and always willing to answer any questions you may have and…read moreassist you with any issues or concerns. Great central location with plenty of parking.

Bank of Hawai'i branch in Pahoa has dedicated, courteous staff. However, the institutional Bank of…read moreHawai'i out of Honolulu has refused to keep its ATM equipment operational in an efficient way that provides optimal service. The problem in a nutshell is that I own a business and have multiple checks to deposit via the ATM. The machine (NCR) is old, often breaks down and worse will not receive multiple checks particularly if they are of different sizes. Even when depositing less than 10 checks, the machine has typically malfunctioned by spitting out the checks and requiring me to deposit them individually. It is not only a hassle for me (I get a bank statement of each individual check deposited rather than a total; I have to take extra time to go through three different screens for each check deposited) it is a hassle for those who are now waiting in line to do their financial business. I have met with its local marketing director who essentially was congenial and polite but had no authority to resolve the problem. Apparently the higher ups are not interested in providing Puna customers with quality service. And I am told by someone in the organization that used parts have been used furthering the problem of break downs. Of course, the marketing director denied this. Furthermore, his compassionate concern for the aggravation was to tell me: I deposited multiple checks and had not problem with the machine accepting them. I have gone into Hilo to deposit checks and the ATMS in Hilo do not malfunction in the way I've described. They worked optimally: efficiently, quickly. What's more: I have been told that the Pahoa machine has the unique problem of being exposed to weather, of over-use, and people putting in checks with paper clips and staples. Seriously? I've banked for over 50 years, forty of which came after the development of ATMS. Not once (!) has a machine malfunctioned and this was with two different banking institutions. And most ATMS are not enclosed in a protected area but have some exposure to various weather conditions, and they are exposed to customers who mistakenly use paper clips and staples.

Weve been banking first Hawaiian for 20 years. I used to love it. But lately not so much. Make…read moreappointment for something or other and I just don't like it anymore. I think I should move to the credit union. Not much aloha anymore. Don't like overdraft due when have 10 grand in other accounts. Don't want a line of credit just a little slack for a mistake.

They denied a dispute on a fraudulent transaction stating they are not liable although they are…read morebonded and have insurance. They allowed the transaction to go through even though we disputed it before it processed. They were not helpful and do not care about their clients!

All branches are awesome. Fast friendly service. Longest wait in line was maybe 2 minutes.read more

This bank is so behind in technology! They are very difficult to work with and hence I'm closing my…read moreaccount.

It's 50/50 that the ATM you go to will even be working. Constantly find them out of service and…read morethere is not that many of them.

I never leave here disappointed. Everyone is always so helpful and friendly. I am not even a member…read morehere but I frequently need to get documents notarized and they provide that service to non members as well. I think it's time to become a member. Mahalo for your friendly professional service.

I've been a member of HFSFCU ever since I moved to the big island. I utilize services online, by…read morephone and I have the app.

Having a financial institution that serves our area in Na'alehu and surrounding communities is…read morewonderful. I am happy that I don't have to drive all the way to Kona when I have to do in-person banking. I do most of my banking online and I am pleased with CU Hawaii's technology. The online banking website is user-friendly and nicely set up. I am impressed with the customer service call center. I have always been able to get connected quickly unlike my other banks where I have to wait for a while and listen to annoying music.

I was treated very rudely after the teller named Waltz told me to watch how I spend my money and I…read moresaid thanks but I don't need advice. And then she got very rude with me.

I recently needed to consolidate a loan, and tend to other transactions and paperwork that was…read moresomewhat complicated . However, from the beginning to the end I was serviced by several staff members , they were all professional, and had sincere consideration, and empathy. All my business was completed that same day without me having to wait on appointments. I highly recommend HFS FCU for banking needs. Thank you Trey for all the time, professionalism , and great customer service.

I am not happy with the service ive been getting from HFSFCU. To be honest, they are not deserving…read moreof their Best in state credit union award. First off my check from Saturday still has not been credited to my account. I called several times and still the same result. Second, why are you using a call center out of Hawaii with people who can barely speak English. This is just ridiculous. Ive been with HFS for over 20 years. Maybe its time to look for another financial institution.

Was able to call after hours and leave a voice mail for the person responsible for business online…read morebacking, outstanding! Hope they raise their interest rate on the Maximizer.

This is not directly to the customer service. This is the system process of FHB. I've given free…read moremonies of overdraft fee due to pending transactions that only apply to my end, but not FHBs end. Today, I got charged 90 for 3 transactions that were pending. Even though FHB transactions were pending, it doesn't matter if my transfer cleared before their pending. I still got charged. The messed-up part is that they can only do one reimbursement even though the others are wrong as well. Heads up, disect your overdrafts with this bank because I've been wrongfully charged on many counts that I had to call them out on. I'm always being told the app is not the same as what they are looking at on the phone. Here is an example..... Let's say I have 300 in my account Deposit 1000 (pending) Bill 300 (pending) Bill 200 (pending) Bill 50 (pending) Bill 50 (pending) Bill 20 (pending) No matter if my deposit went in first, their pending will always triumph my deposit even though it cleared before the transactions. Therefore, I will have now accrued 4 overdraft fees of $120, but out of these 4, I can only request a reimbursement of 1. I am looking to move banks because of this reason its bullshit and I'm always fighting them on this issue. Lastly, if my online says my deposit cleared first, I still take the overdraft fee, and I get the response, "On our side, it says pending on deposit and transactions" if that's the case why am I getting overdrafts before the transactions is even cleared? Response: Sorry, that is just how our system works. There is nothing we can do, but put in a request for one reimbursement of 30$.