This is a great location. The staff are always friendly and professional. I've never had to wait…read morevery long for service and the location is super convenient for quick trips to Waimea town.

We love our Waimea HFS Credit Union ! They are great with our kids and helping them with their bank…read moreaccounts. They recognize people by name and we love that feeling!

American Savings Bank is an excellent local choice. The bank has a functioning, real time account…read moremanagement app which functions instantly so you can track electronic transactions. The fees are compatible to credit unions and if you open a business account they will start one with just a $50 deposit unlike local credit unions which want a minimum of $500! Try it, you'll like it!

I went here to open a savings account for my 3Month old child…read more I wanted to be a good parent and start saving account for my child. I wasnt used to banking with American Savings Bank because I had only banked with bank of hawaii and I was super sick and tired of the fees and limited service as well as bad customer service. Bank of Hawaii always makes me feel like I am a bothersome and hassle for them to hold my money. And they always find ways to make us pay fees. I went in there and told the banker exactly what I was looking for as I wanted to slowly build up a savings for my son. She seemed to hear me and know exactly what i wanted. She quickly signed me up for saving account and it took me about 20min total. She told me I had to sign a long disclaimer (which Im going to admit I KNOW NO ONE READS) because you trust your banker to tell you the important details. I was very very specific about the fact that I had bad experiences with Fees and that i could deposit small amounts of every couple of months. Megan made me feel great about this account. Gave my my new "saving account" check book balancer, the initial deposit receipt of 250$ and a pamphlet of what i thought was when i went home was a list of savings accounts (only to find out later she gave me a pamphlet on the checking accounts- NOT WHAT I SIGNED UP FOR). I trusted this banker as I thought she would tell me if I had met the minimum deposit or how to avoid fees. 1 MONTH later I get a letter in the mail with my statement showing 10$ fees ( 1 for not having the minimum balance and 1 for not enrolling in online bank/paper statements) I WENT IN THERE FURIOUS. Megan said this was all in the disclaimer i signed. To which I felt like she was trying to take advantage of my now 4M old son! To find out- she gave me the wrong pamphlet- she gave me a checking account NOT a savings account pamphlet. She said it was my fault bc I didnt read the 20+ page fine print disclaimer. Also she failed to mention that if I deposited another 50$ that I could avoid a fee. She also FAILED to mention that bc I dont have a checking account, I have to manually fill out a form to sign up for online banking and that I cant sign up for an online banking access like a normal person. Right now I am going to make the minimum deposit so i can create a savings for my child But MEGAN was very non informative and the fact that she told me that she couldnt even recall the conversation let alone me when she opened my account tells me this may not be the place I should be banking. Her non attention to detail and lack of concern is very disturbing for a banker and not qualities I would want in an employee who worked for a bank I banked with. GRRRRRRRRR

My wife and I recently retired and moved from California to South Kohala. I initially tried to…read morefind insurance for our condominium unit through direct dealings with well-known national carriers we recently used in California. It quickly became apparent that the national carriers had not committed to serving the islands as they do on the mainland. For instance, their centralized agent call centers were often unavailable because of the time differences, and we had a difficult time linking up with local representatives that seemed to take calls on a rotating basis. Even more importantly, their policies did not meet our HOA's requirements; so, we had to look elsewhere. When we asked for our property manager's input, he advised that most of our neighbors work with Cheryl Kim's State Farm agency in Waimea. That was good news to me because I previously had excellent auto and homeowner policy relationships with State Farm via a few of its local agents in California. Contrary to the national "call center" carriers, I easily found Cheryl Kim's web page which described her office's experience, expertise, products and attitude toward our community. We appreciated that we had complete and clear contact information and knew we would receive personalized attention. Communications with Cheryl Kim's office were reliable and efficient. My initial contact was with Robert Ragasa who listened carefully, assessed our needs and suggested appropriate policies at competitive rates. Having a designated local agency made all the difference. We now know that Cheryl and Robert will be available in real time, know us personally and give us sound advice in a timely way. As our comfort levels increased, we asked Cheryl and Robert to take over our automobile and even Medicare supplement plans (which I was surprised State Farm makes available). This is an unbiased and independent review. I merely hope anyone navigating the personal insurance market - especially those new to the islands - finds this review helpful.

Excellent service and great customer service with strong Aloha! Always ready to help with various…read morevalue features to insure your business and home.

We have been with Matt DeMille As customers for over five…read moreyears Highly recommended them Everyone we spoke to could answer Any questions you may have What sets them apart from others Is when you call and say your name They have never asked me to spell my name and they already know what I have insured my car and home By doing that it makes me feel that I'm important to them . Thank you for your great service

I got the exact same insurance for my 2 cars (no tickets, no accidents) for $1500 less annually…read morewith Progressive Insurance. Furthermore, if I end up bundling it with the home insurance, I'll get another 10% discount. It shocked me how overpriced State Farm is.

Many thanks to H&R Block Waimea for completing our tax returns this year. I made the initial…read moreappointment online, and Brian Richards, EA, CAA was our tax advisor. Mr. Richards was extremely courteous and helpful. We had several types of returns to work on that required a total of two appointments, and he made the task very pleasant and efficient. Front office staff were always super-congenial as well. We are so pleased with the service that we plan to continue as clients in future years.

Diane was awesome. Really efficient, knew exactly what she was doing, and very sweet.read more

Literally THE only person to give me the very investment advice that confirmed my beliefs with how…read moreto invest!! Absolutely recommend this fabulous lady!

Elizabeth helped my family navigate insurance in an amazingly knowledgeable way. She knew exactly…read morewhat my family needed, navigated the enrollment forms quickly and professionally and found us great insurance at a great price. I will be following up soon to have Elizabeth go over my investment portfolio as well. Thank you for so much help.

I am writing to thank you and your company for providing me superior service. Specifically, I would…read morelike to acknowledge Jaci Ann Sowden. I purchased my property in Kapoho Vacationland in February 2018. Given my property was in lava zone 2, once Jaci was able to find insurers to cover my property, she provided me a few insurance policy options. My home was taken by Pele on June 3rd. Since then Jaci has gone over and beyond her duties to ensure that I understand my policy coverage and receive the fair compensation per my policy. She has been so kind and empathetic to my situation. She has always been available to speak to me and return my messages promptly. The one time she was away from the office, she referred me to her assistant, Cathy Elliot, who was so pleasant on the phone (while I was stressed out) and Cathy helped me immediately. Jaci liaised with the insurance appraiser and insurance adjuster assigned to my claim when they were unresponsive to my calls and emails. I believe she was pivotal in helping me get compensated per my policy. I can't thank her enough for first, selling me a good, solid policy (even the lawyers were impressed) and second, supporting me through this nightmare of a process with the insurance company. I am fortunate, given the circumstances, to have such a responsive, caring and attentive insurance agent who knows her stuff. She even highlighted that I may be able to get a prorated refund on my policy given I paid for the full year in advance. If and when I find another home on the Big Island, I will be contacting Jaci. I will also be urging my neighbors to do the same.