Waianae First Hawaiian Branch has to be the worst and slowest branch I've been to. This bank is known for only have 2 tellers at a time, 1 for the business and 1 for the regular and this is not only during the lunch hour this is all day long. This is very unfortunate for the community. Please FHB do better because this has been going on for months and multiple complaints from those in line would agree that this is ridiculous. We see workers just lounging in the bank hiding not putting their customers first. Corporate needs to do something because waiting 2 hours for a deposit or cashing your check is horrendous. If it could rate this establishment I'd give it 0 stars! read more

First Hawaiian Bank - 20 minutes and no budge to this line. Do better Waianae FHB! - Banks & Credit Unions Near Me - Waianae, Hawaii

If I could give them 1/2 star rating, I would. This is the worst bank in the whole world. Tellers are taking forever and only 2 of them, 1 of Them is in training, while there are 20 of us customers waiting in line... read more

Waianae FHB should hire more tellers or the manager or supervisor should help out on the teller line! Corporate should make a time to come down to the Waianae branch and see how long the lines are. People on their lunch bring or just doing their errands standing waiting for hours while their workers just talking away. Or do a sign letting the customers know due to short staff or budget cuts waiting period will be long. I understand there's other options to do banking but "YES" people needs to come into the bank manual give their deposit or ask the teller a question. Why is Waianae branch has only (2) tellers and make their customers wait for hours? The supervisor said they have 2 other tellers one at Kapolei and another teller on lunch? Plus why does this branch close early on Friday instead of 6:00pm? Please make changes to the Waianae FHB branch I'm new to the community and I see this is only the FHB on the west side! Attend to your customers or we'll start changing banks. Only bring doing cashing checks only! Upset customer! read more

Worst customer service. I call their number and it's always busy. I give my phone number to receive a return call and no return calls for 2 days. Still waiting. When I call the number again I have to go thru the same process as usually there are 40 to 80 calls ahead of me. Does not make sense for a call back as they do not call you back. How are we to make an appointment for a notary when they don't call back. read more

First Hawaiian Bank located between the United States Post Office and Tamura's Supermarket. This bank is another alternative for the Waianae and Makaha residents to store their hard earned working money. I recently visited this bank location to pay my Hawaiian Telcom phone bill. Did you know it cost a fee of $1.00 to pay your phone bill at First Hawaiian Bank? Besides accepting payments for Hawaiian Telcom....First Hawaiian Bank was also one of the designated banks where I paid my Mililani Memorial Cemetery funeral plan. That was 15yrs ago when I made my monthly visits to First Hawaiian Bank and my funeral plan is now paid in full. When the bank had their CLIMBING RATE CD offer...that's when I was also storing my money. I liked the idea of having some money stored aside and sitting in the bank gaining interest. I think it was every quarter the interest rate would go a little bit higher (I could be wrong on this...LOL). The employees at First Hawaiian Bank are always friendly. Depending on what type of transaction a person is doing during the time of visit....the waiting time could be under 10 minutes. Waiting time could be longer if it's a transaction that needs bank managers consultations. Maybe one day I would open up a savings account here at the bank. I just need to remember to set aside some money for the day I do decide to open up a savings account. read more

First Hawaiian Bank - Bank entrance - Banks & Credit Unions Near Me - Waianae, Hawaii

The worst Bank ever still do not have my pin for my ATM card and it is 3/25/2022. The account was opened 1/18/2022. Very unprofessional.

Poor service from Notary customer service Natalia. First to make an appointment is ridiculous because when you call the bank location it goes straight FHB main call center. Then it takes 20-25 minutes to get through to make an notary appt at the Waianae Branch, when I asked to make a same day appt the call center couldn't get through because no one answered the phone at the Waianae Branch. So I decided to drive there to see if I could do a walk in appointment, only 3 customer at the teller and the notary person had I customer which left shortly. I asked if I could have a notary done and was told by Natalia that she don't do same day appt. What I don't understand is why she couldn't squeeze me in for 15 minutes because they're was no one else in the bank waiting it was empty. Natalia has very poor customer service!!!!! read more

This bank has literally been in this location for years, you would think they'd better serve the community by now. Lines are alway long, no miss! With 1-2 tellers open at a time and maybe 2-3 other employees at the back or walking around. I dislike going into this bank but when I do, it's for my grandmother. I went in the other day, literally waiting 45 minutes in the line, barely moving. When I got in, there was maybe 7 elder people before me (already complaining about the wait). I overheard the lady who was in the line in front of me stating how she has health conditions and can't stay on her leg for long periods and then later informed the tellers, instead of them apologize on their behalf... of course they didn't! Super unprofessional! No communication! Needs new management! Custodian & Interior Designer! read more

12pm on a Friday. Line wrapped around inside the building. 1 Teller with a sign that says, "In Training" while the manager sits in her office and the New Accounts lady sits at her desk! WTF!?! read more

My bank for way many years. Lots of parking, fast moving line, great tellers. ATM outside and quick.

I really hate the fact that the bank tellers go into long, deep conversations with customers for over 10 minutes and with a long line of customers waiting and watching. And they know that there's a long line; sometimes near the door and they still gossip with the customers. Extremely unprofessional. I don't understand why this has happened on ALL occasions of trying to pay my car bill. I'm so glad I switched to automatic deductions because even when it's my turn in line the teller doesn't even apologize for the wait - really bad customer service. To top it off, a male teller would come off as a creep, saying, "I haven't seen you around here before, but I'd like to see you more". OHHHH NOOOO THANK YOU. If it wasn't for my car loan, I'd choose a different bank. read more

Service is good but I really like the security guard. He opens the door if he sees you coming, is easy to chat with and always makes an effort to say good bye. Feels like country living. read more

Worst First Hawaiian Bank I have been to. Over 15 people in line with one teller. Nothing like town branches. Would be great to try and keep same customer service as other districts. read more

Unfortunately their upgraded ATM machine does not allow you to make a deposit like the older machines. Other than that, an excellent bank with excellent customer service. read more

My dad who is elderly and handicapped asked me to go to First Hawaiian Bank in Waianae to get him some money from the ATM. The ATM had only given out $20 bills. My dad wanted smaller denominations fives and tens. So I went back to the bank and explained to the teller what had happened. I even had my dads bank card with me. She said she couldn't give me change because I didn't have an account with them. Why? This is a BANK! And I got the money from your ATM machine! So I had to get my elderly mother out of the car so she could get the change. I told my parents that if this is the way first Hawaiian bank treats their elderly and handicapped that they should consider taking out their money and open an account with another BANK! read more

I haven't had the best overall experience with this bank; their service is slow, they have poor hours, it costs money to use their bill pay, etc. We use them because it is one of the few options we have and it's close to our house. Today was easily the worst experience I have had at any banking institution. I was waiting in line (in the front of the line) for quite some time with my newborn and 1 year old in the stroller. Having 2 babies like this is like a ticking time bomb; you never know how much time you have with them before they are done. For whatever reason the tellers were exceptionally slow today, even for FHB. My babies were being cute so I took out my phone and went to take a picture of them. The security guard jumped up from his desk and rushed over telling me I couldn't take a picture because its against the law. I said I was sorry and put my phone down. He proceeded to tell me that I couldn't take a picture because its against the law but if I wanted to, I could move the babies and take a picture of them with my back against the window but what I was attempting to do was against the law. I told him that I would not be taking any pictures in the bank because I now understand that this is against the law. He wouldn't let it be! He got in my face and kept telling me over and over that it is against the law. As much as I tried to reassure him that I would not be taking a picture of my babies in the bank, it just wasn't enough! He had me in tears and would not let up. I was concerned that he may try to have me arrested for attempting to take the picture of my babies in the bank. This was a terrible experience and unlike anything I have gone through ever. I am a law abiding citizen who simply wanted to take a picture of my babies because i thought they were being cute but stopped as soon as I was told it was illegal. I would not advice using this bank and will be closing our accounts as soon as possible. I have never in my life been treated in this manner. read more