AMAZING!! Lisa's team did a fantastic job troubleshooting and correcting several errors my…read more'International Bank' made on a wire transfer. Tina stayed late ensuring "her member" was taken care of. PROFESSIONAL AND PERSONAL CARE YOU CAN RELY ON! I can't recommend them highly enough. Thank you! Margie

I had the pleasure of dealing with Brianna yesterday. She contacted our office regarding payment…read moreon a homeowners account, when I made her aware we were already working with Tyler regarding this and was provided other information from Tyler previously in the month, and asked her to follow up with Tyler, she explained that it was unnecessary for her to do that and out of line for me to ask. I proceeded to tell her we were already given incorrect information and to verify with him. There was already an extension placed on the account due to this and would like her to verify she was unwilling and refused to verify with him.

I went to First Bank to get a cashier's check, and the clerk misspelled "services" twice. The third…read moretime, I trusted she had finally gotten it right and was doing her job properly. Nope. I delivered the check, only for the recipient to point out it was still misspelled. I went back to the bank to get it canceled and reissued, but the manager told me it was my responsibility to check. I explained that their employee had filled it out three times, and I reasonably assumed it was correct by the last attempt. It's not my fault they have incompetent employees.

I started banking at this bank over 20 years ago. During periods of that time I banked with many…read moreothers, and now today only hold a first bank account. While I never had very much money, they always were there for me. I have no worries about fraud or fees with FirstBank. I once had fraud take necessary funds from me, and they got me the money I needed while they figured it out. I toured this location as a Boy Scout. I started my first business account at a nearby branch. In Fort Collins they used to print me single checks in college because I refused to get a check book. They thankfully denied my irresponsible loan requests in my 20's. If only other banks had been so kind. I went through a coin collecting phase and picked up 100$ in quarters regularly. When they came out with their new card graphic, I said I liked the old one, and they replaced mine with the old one. What I'm saying is I know First bank, and First bank gives you the feeling of a small town bank with the security of a big one. I wouldn't bank with anyone else.

Poor customer service. Policies are more about keeping employees happy rather than customersread more

Very poor customer service today. I waited about 10 minutes at the drive-through window. No one…read morecame. No voice on the speaker said they'd be right with me, even after I pressed the button for service. Finally, I gave up and went inside. They were not particularly busy. The 3 tellers each had a customer, and I took my place as 3rd in line. When I got up to a teller, she told me sorry, she had to help someone *in the drive-through* and that I needed to step back in line. When the next teller took me, I told her about it. She was very nice and apologetic. I said it wasn't her fault, but if the drive-through was closed, they should put a sign up saying so. Westerra, want to know what this makes a customer feel like when the teller told me to get back in line because she had to tend to the drive-through customer after I'd spent 10 minutes in the drive-through? It makes the customer feel like every other customer matters more than they do. I've been your member for over ten years. Do better. Do way better.

I like that Chase Banks are all over town. Due to a Bad GPS system or someone loading up a Fake…read moreAddress listing. Thinking Chase was behind Target in Belmar. I used Yelp and found this one right up the road. And I was sweating because it was almost 2pm when they close. I was greeted by the Teller she deposited my check, gave me cash back, and I was on my way out the door. No issues in my book.

Extremely dishonest branch. (Specifically, Thalia). Enjoy the formal investigation from the federal…read moreconsumer protection bureau because you wanted to lie to me about banking rules and keep my money. Years ago, I was placed into a student account and explicitly told by this branch that I wouldn't be charged any fees until I turned 24. Instead, I discovered I lost $60 over the last 4 months due to hidden monthly fees. I do freelance art at 22 and don't have a consistent income, so pulling this under my nose is awful. But that isn't even the worst part. I went into the branch yesterday and spoke with a worker named Thalia, who completely lied to my face. I told her I wanted to dispute the $60. She immediately started aggressively pushing me to open a different account type. When I refused and told her I just wanted to close the account, she rushed to close it. The second it was closed, I asked about my dispute. She smugly smiled and said, "Aw man, we would have had to do that BEFORE closing the account. Aw dang!"Girl... you knew exactly what I wanted. Nobody leaves money behind. And it is a flat-out falsehood. Under federal consumer protection laws, consumers have a strict 60-day window to dispute unauthorized charges regardless of whether the account is open or closed. She stonewalled me because local branch metrics get penalized when they waive fees for a closing customer. She wasn't misinformed; she knew exactly what she was doing. In retail banking, employees are judged on keeping accounts open and keeping fee waivers low. Waiving $60 for a closing account is a "dead loss" on her scorecard. She rushed to close my account to try and trap me into giving up or forcing me to open a new account just to get a credit. By refusing to process a standard dispute just because the account was closed, this branch committed a direct compliance violation. To make it even worse, when I left the branch, I called phone support and spoke to another live representative who repeated the exact same fake excuse that they couldn't help me because the account was closed. Since their actual human workers prefer to ignore consumer rights, I submitted a formal complaint to the federal bureau. Corporate higher-ups are now investigating this branch and this employee's shady actions. This was no mistake. Thalia was passive-aggressive from the get-go and tried playing dumb to protect her sales metrics. Be extremely careful coming to this branch! UPDATE: Corporate officially responded to my federal complaint, and their executive office (specifically a caseworker named La Honda) completely tried to twist the facts to protect their branch. In their official response, they literally admitted that they knew I wanted my fees waived, but claimed they "couldn't process it because the account was closed." They completely omitted the fact that Thalia intentionally and aggressively rushed to close my account first specifically to trap me in this loophole and block my right to a dispute. They are actively hiding behind a timeline that their own branch employee manipulated. They took $60 in monthly fees from a 22-year-old freelance artist after explicitly promising the account would be fee-free. Instead of fixing it, corporate chose to back up Thalia's actions. I have officially rejected their response through the federal portal. Do not trust a single word this branch says. They will lie to your face, manipulate your account, and then rewrite history to the government to keep your money.

I've been a cardholder for years and am a happy customer. Decided to open a checking so stopped in…read morethis branch and made an appointment to do so- later in the day. No walk ins. Pleasant experience, the branch manager took great care of me and I am glad I made the switch from an online bank. Nice branch and friendly tellers as well.

I'm a chase business customer and I had an issue cashing some checks. The folks in the branch…read morecouldn't help me and seemed to take joy explaining how they couldn't help me versus looking for ways to help. One human in the building can help people with business accounts while at least 4 are sitting around. That one person is on vacation. Bank elsewhere.

We recently opened a HELOC to finance home improvements. The application process was easy; the…read morestaff were knowledgeable, professional and accommodating. Closing was extremely easy and simple. There appear to be many negative reviews which is very surprising to me. My experience has been very positive.

Stay away. They charge late fees to loans that are paid on time with automatic withdraw. I'm…read morecurrently working with the credit bureau

I was a Key Bank customer for 19 years before someone scammed me and charged me with fraud…read more The charges against me were dropped and my name was cleared. The bank still closed my account and I had to open a new account with Chime. This Financial institution is definitely not worth having an account with! I have trouble every month with my Social Security check. Social Security deposits my check on the 3rd of every month, but Chime holds my check until the 28th-31st. I would never recommend Chime Financial institution to anyone. I am going to change everything to a real bank. Every time I called Chime to talk to an agent, I got a different answer to my question. I was told that my Social Security check would be deposited on the 16th of February and it's not in my account as of today. I want to report Chime Financial institution to the Better Business Bureau because they have lied to me and kept my Social Security checks for 26-31 days when my check is deposited on the 3rd of every month. I want Chime to send my Social Security check to me within 2 days or I will press charges against them for fraud. I need a real bank account.

There truly aren't words to describe the level of customer service that you receive at this branch!…read moreI was dealing with a matter and was out of the country and everywhere including my "home branch" basically said "good luck" leaving me in Mexico with no access to any of my funds. RJ and the branch manager worked tirelessly until we were able to come to a resolution in less then 24 hours after I had been fighting this and bounced from department to department for about a week! They are the only reason why I am even staying a Key Bank customer because the service they provide sets the bar so high and treat you like you are an actual person and empathetic to any problem your currently experiencing! Thank you so much!!!

I've always had good service here. Very helpful humans although their IT system is not the best…read more They have a notary who I can always see on short notice unlike the big banks who have long lines and very limited personal bankers. P.S. If Jackie were my customer, I'd get rid of her too.

I've been with Alpine Bank for several years. I love this branch for its location. I'm a Cherry…read moreCreek lady and love how clean everything is. Everyone here is always smiling and helpful. Also, I prefer small banks. I want people to know me and I prefer to know them. Being just a customer isn't good enough to me. It's a two-way street here. You prove yourself and they prove themselves. I never feel pushed into products etc.. I feel they treat everyone equally too. Whether you live paycheck to paycheck or you have lots of $$$ in your account, you are a valued customer. Gina is ALWAYS helpful! Dennis is honest and direct, which I appreciate. If they don't have the answer, they say so; but also do their best to find the answer. That goes a long way!! They are fast on transactions and help monitor for fraud. Their fees are lower than 1st Bank or other big banks. Some of the cons are hours, it can feel short. There is NO drive-thru. The lobby is spacious but parking is a pain. There is only street parking, after all this is Cherry Creek. It truly would be perfect if there was drive-thru or designated parking.