This is my favorite bank in town! The tellers are wonderful and the management is very helpful! I…read morewouldn't want to go anywhere else! The Diamond Secure account is amazing with cell phone protection and identity theft protection for only $4.00 a month! That's an AWESOME deal!!

terrible customer service. Impossible to get a hold of them over the phone, have to go to the bank…read morejust to talk to anyone about my account.

I needed to deposit a check. There was only one teller working so it took 30 minutes to get…read moreservice. Then, because of a name change - one THEY already knew about because they had my marriage certificate on file - AND after an hour wait, they would not deposit it. I had received the check as a severance payment from a company I no longer worked for, and they still had my former last name on the check. I ended up going to the Wells Fargo in Regency. They were able to easily confirm who I was and made sure the check would go through with the bank who had issued the check. Needless to say, I will not be going back to the Papillion branch of Wells Fargo.

I got an auto loan from Veridian through a dealership last October and everything has been a…read morecluster. I genuinely have no idea how much I owe or how much I've paid, I've signed 3 different contracts because "we've made slight changes to verbiage" - I got a whole lawyer to help me navigate a loan. This is insane and it's incredibly difficult to pay them, not because I can't afford payments but because nobody in this entire establishment seems to know what's going on with my account. There is ZERO consistency through reps and customer service. The amount of mistakes that have been made is gross and negligent. My account has been so screwed up from beginning to end that nobody even knows how much my payments are supposed to be. My down payment was initially added, not subtracted. New contracts because "typos". "We shouldn't have sent that contract". Wrong payment amount. "It was in the notes, sorry", "that's not where it's supposed to be", it's all bad and it's something different every time. Due to all the problems I had with Veridian and some unfortunate personal circumstances I relinquished the car to just be done, sold it back to the dealership and I MADE VERIDIAN AWARE before I did anything and they signed off on it the same day - they still applied the dealer check as a payment on the vehicle and the lady on the phone said "you don't owe until 2027" when I called in to make my payment. They fixed that but she then informed me that I would be listed as delinquent on my credit report even though I was within the pay period and was literally calling to make a payment. This entire experience has been stressful, has DESTROYED my credit and the whole thing feels very predatory. This is not my first loan, this is not my first car, this is not the first time I've worked with a bank however this IS the absolute worst experience I've had with any financial institution. I have never one time needed a lawyer to help me navigate my loan until now. Nobody knows what's going on and it's shocking that my account has known issues and still every month when I call I'm just told it has issues. I know that but why is nobody fixing it? I've had better experiences with "fast cash" loan sharks. I would rather eat a Jean jacket than sign even one more document because it had a typo. If you're looking for a bank, need a loan or a credit card go literally anywhere else.

Great customer service helpful with every question I needed. I would recommend this for anyone who…read moreis looking into setting up an account with a child

It's a bank. What else is there to say really? The staff is great and always super nice.read more

Excellent customer service! They work hard to make your dreams come true. They don't just do the…read moreroutine bank work. They see your specific needs and then find innovative solutions! Love this bank.

I have banked here for several years, and it has been a great experience!…read more I don't live close to Bellevue, so I don't come in very often. Every time I do, there is a short line that moves quickly. The customer service is always great, they are always able to fulfill every request! I often call in advance, to make sure I can get what I need, and it is easy to get a hold of a representative over the phone as well. The inside of this location is nice and quiet, and professional. There are bathrooms, which are kept clean. Overall, I've had a great experience banking here, and have you even found the best rate for my mortgage a few years ago! Highly recommend banking with NFCU.

Thank you "Heidi" you were so nice, friendly, approachable..yet professional! I was so impressed by…read moreyour thorough presentation on my nephew's account ..he left there feeling confident and thankful for your patience..you explained all his benefits and process in a very understandable way..the credit union was very inviting and relaxing ..the quality of the service was a 10! Thank you so much!