Nice clean bank. Friendly staff. I've never had to wait in line because they are always properly…read morestaffed. I've never needed management but the branch manager is available and pleasant. Nicely done.

I stopped by here this morning to withdraw $400 from the Lowell Five ATM where I was charged a $3…read morefee, I went in to the Teller to see if they could change the $400 into 50s and 100s for me to use in Christmas cards. I was told 'No' that I needed to be a customer. I explained to the Teller that I technically was a customer because you just charged me to withdraw money from your ATM. She said "No, you need have an account here. REALLY! You can charge me money to withdraw money from your ATM but you won't change 20s for 50s and 100s! I then explained to her that this is exactly why I DON'T have an account here. I left and went to a real bank (Citizens) where they happily exchanged the money for me. Great customer service and Christmas spirit there Lowell Five. I will never step foot in one your banks again,

I've been a member of Stoneham bank since I was 15. They are extremely dependable and helpful. The…read morestaff at the Billerica location always goes above and beyond. The on call staff are also extremely helpful and knowledgeable.

I've been with this bank for years. Always very kind and courteous staff. Ready to assist over the…read morephone. Feels more like a family bank than a business type bank. There's no where I'd rather keep our funds.

Left a conglomerate bank and came here. World of difference!…read more The service here is amazing. When we purchased a home I felt like the loan officer we worked with (who got promoted to VP) really took the time to know us. She really cared, went the extra mile and deserved that promotion. Some of the systems seem a little dated compared to other banks, but I'll give them time to catch up because the service is so good.

Great place to bank- been a customer for many years. Great people who serve their customers well.read more

About a year ago I had a very bad experience with an extremely rude customer service…read morerepresentative. I almost changed banks because I was so disgusted. Recently I had a manager (who wasn't there at the time) named Melissa help me correct an unauthorized charge to my account. I use the Redstone branch because it's in close proximity to my home location. I've heard horror stories of it taking months for people to get their money back. Melissa immediately took action by shutting off my debit card and preparing the paper work for me. She filled out everything. All I had to do was sign it. She even offered to bring it to me personally if I didn't think I would be able to make it to the bank that day. I didn't want her to have to do that so I went in on my lunch break and she had me in and out in 2 minutes. Within 7 days, I had my money back and my new debit card. I already had the pin because Melissa gave it to me before I received the card. She also told me I qualified for power checking which allows me to use other ATM machines and be reimbursed by the bank at the end of the month. This was great! Finally, I moved 2 1/2 years ago. Since then, the bank has made it a nightmare changing my address. Every time I would go into the bank the representative would need a manager override because for some reason my address wouldn't change (I'm fairly certain it was a computer glitch.) Since Melissa has started working here I feel like the customer service has done a 180 and I'm glad I stuck with Salem Five. She's an asset to your team and should be commended!

I have not been into the bank for a long time. I usually bank online. I have been a member for many…read moreyears. I went in this AM, and the teller was awesome. Very friendly, professional, courteous, and helpful. Answered all my inquiries with a smile and with a non bothering reply. Her name was Lillianna. Thank you for your kindness.

Metro Credit Union is absolutely the worst when it comes to customer service. Tried calling the…read moreTewksbury branch several times, just to get perpetual music while on hold. The website is useless, and their virtual assistant (called "Chelsea". A.I.?) doesn't even work properly. The website isn't setup (desktop PC) properly, and you can't log-in anywhere due to poor formatting. The mobile phone app for android devices is also useless. They push this junk software and are going BACKWARDS in quality of service. I'm not able to do any routine banking tasks with them at this point. Very poor customer service! I've been with Metro Credit Union (used to be Mass State Employees Credit Union) for 40+ years, and I don't recommend them at all.

Hanscom Federal Credit Union in my opinion is one of the most convenient, reliable, trustworthy…read moreCredit Union in the Greater Boston area. I have recently purchased an automobile and secured my auto loan through Hanscom. The rates and terms were extremely better than most of the banks and credit unions I checked in my area. The paper work was quick and easy from start to finish. I secured a very low rate and nice term. I was so happy with the way my auto loan was handled that I decided to visit a branch. I went to the O'Neil Building location on Causeway Street in Boston and my experience well exceeded any premonitions I may have had. As I entered the Credit Union, I was actually greeted by a woman behind the counter, engaged in a minute of small talk and she introduced me to my member services rep Jeff. He was more than professional and very well versed in explaining all my options for different types of accounts. I was interested in their checking account as it is a 100% FREE CHECKING account. He easily opened the new account in what seemed like minutes all the while chatting about mutually interesting subjects. When it seemed like we had completed the process, he excused himself and returned a couple minutes later with my new check card in his hand. Apparently this is now an instant process. I have always used large banks thinking that they would offer more for less. Well I was wrong. I left Hanscom Federal Credit Union with an even greater respect for becoming a member of a Credit Union. They have so much more to offer to Members than any bank I've ever used. I'm not sure about all Credit Unions, but Hanscom is TOP NOTCH. I look forward to using more of their programs and possibly refinancing a few of my other loans as I believe I'm in good hands now with my new found membership with Hanscom. I'd like to give a shout out to Jeff Brandon @ the Causeway Branch. THANKS JEFF !! I give Hanscom Federal Credit Union a Solid 5 Stars.

I refinanced my mortgage to HFCU from Bank of America. They gave me a great rate but the customer…read moreservice was fair at best. It took months to get the mortgage done because they didn't have enough people. They had to extend my rate lock several times. At any point where I had questions I would have to email multiple times to get a response and the responses would sometimes be a terse "Yes." like I was bothering them. We'll see how the account works now that is (finally) set up, but the refinance process was way more painful than at a major bank, so make sure the lower rate makes it worthwhile.

Great credit union have been with the this bank for 12 years, no complaints aside from some of the…read morestaff and customer service at the lynn branch. The revere branch is very professional and attentive. Revere branch does not charge you for a new debit card, yet the lynn branch will. Hours are not bad, not open on sundays.