This is one of the more annoying BoAs I've ever gone to…read more At some point, they must have had a meeting and decided they're gonna make sure to talk to everybody that's there. I understand that, a hello or how's your day is fine. The problem is they always try to tell you how the banking process goes to the point where they make you feel like a dolt. It's always something stupid like "Are you depositing today you can use our atms here or you can fill out a slip right there and speak to a teller there" Yeah thanks I know how to use a bank. It'd be fine hearing comments like that once, but EVERY time my wife or I walk in we gotta get the whole presentation. Just gimme a hello and help out someone who looks lost. Besides that annoyance. The parking here is ok, you don't feel like you'll get robbed going to the atm at night, and the atm is usually working fine. So it's got that going for them.

Would looooove a drive through in our area as it's tricky being a mom w/young kids to drag them…read moreinto the bank... The people who work here are always asking "lollipops anyone?"...no thank you, 3 kids on a sugar high in the back seat of my car is not my idea of fun. :) The ATM works though...others are usually broken or incapacitated in some way! I like their banking policies.

5 stars goes to Hannah L. She is the best!! always has such a great attitude & is so helpful…read more Eastern bank is not even my bank, but if i'm in the area and need bank services I come here just for Hannah!!!

Outstanding service by their consumer lending department! We had a nightmare experience with…read moreanother regional bank (not Eastern) seeking a home loan. The staff at Eastern were lifesavers. They were able to do everything in their power to process our HELOC application quickly and painlessly. We closed several weeks ahead of our original predicted timeline. I've been recommending Eastern Bank, and this branch in particular, to everyone who asks.

I've been a customer at The Savings Bank in downtown Andover, MA for over 4 years. From the first…read moreday I entered that establishment, I've never been treated less than a VIP. I love how they eagle watch my checking account, always on the alert for suspicious activity and immediately notifying me when there is such activity. I've used all types of financial institutions during my life time, I've never had such a comforting sense of individualized and personal customer care from any bank I've ever used. The staff at this bank just knows how to make you feel like you're part of their family. Always offering great advice on handling your personal finances and expediently delivering on everything they commit to. It's a small, privately run establishment but, like they say, big things do come in small packages. And here's a true testament to that: Just 9 days ago, I lost my pride and joy pup, Riley, to a hit and run driver. We had just gotten back from a 1/2 day in the woods playing all kinds of fun doggy games. In an instant he was taken from me. Since Riley was 9 weeks old, he use to go to The Savings Bank with me whenever I was making bank deposits. He just loved everyone there because they were all over him, spoiling him with tasty treats and lots of praises. When they all heard about Riley's demise, each and every one of them stopped what they were doing and came to me to console me with heartfelt sympathy and genuine empathy only found in the deepest of kind souls. Exactly 8 days later, I received the most beautiful sympathy card signed by the entire staff at TSB. I was in tears over how sincere this thoughtful sentiment was. I must mention the main people who make this operation the best bank in town. Starting from the top, Maria, the branch manager, who has professionally and watchfully guided me out of potentially financial devastation. She's real, she's honest, and she's down to earth. Love her! Then there's Elizabeth, the Accounts manager. The same as Maria, sincere, sweet, and genuinely concerned about the welfare and security of your account(s). I recently had the privilege of running into Elizabeth and her awesome beau at a restaurant. We all sat together and enjoyed great memories of Riley and shared many wonderful personal stories. A great bonding experience! There's a gentleman there named Matt B. This guy can light up a stadium with his warm, genuine personality. Matt is never anything but right-on with his professionalism, compliments, impeccable manners, and jovial disposition. He runs deep and, for a young guy in his early 20's, exhibits great promise for a very bright future. The teller, Despenza (hope I spelled that right!), is yet another teller who is spot on with superb customer service. Sweet, loving, and down-to-earth, just like they all are. All the other employees there always smile at me and wave from a distance. That's just how they all run, and it's awesomely warming to go there on a weekly basis. Not being a big corporate bank has a lot of merit. You might give up a few perks the big banks offer but, in return, you get the best attention to your financial needs on a very personal level, they never treat you like just a number , they work with you, not against you, and, the most important, they're always watching your back, and you can't help but notice the pride they take in doing so. I can't say enough good about them. I just hope I don't lose a one of them to another financial institution because they're so darn good at what they do. Love you guys!!!

I'm So Happy That I'm A Client of this Wonderful Bank!! I'm A Client of the Methuen, Massachusetts…read moreBranch on Burnham Rd.,...and Whether I Go In To Make A Transaction, Go Into the (Easy to Use) App, or Call With A Question or Concern, I Always Feel Like I'm Their Only Client!! I'm NOT A Rich Person, and Like Many People, Live Pay-Check to Pay-Check, But Everyone, From Assoc. Branch Manager-Nancy LaMonica, to the Tellers, ALWAYS Trea

I had an issue with one of my accounts. The teller I spoke with told me what I needed to do to…read moreresolve it. Shortly after leaving I got a call from Laura (Branch Manager) Laura advised she was looking into problem. The next day Laura called with resolution and was forwarding paperwork. All interactions with staff have been positive.

Very accommodating and friendly! Nicole McTaggart was a pleasure to work with, and took care of all…read moreour banking needs without any issues. Solid bank!

My wife and I just closed on our first home in Boston, and got our mortgage through Reading…read moreCooperative Bank. They offered us a very competitive rate, but more importantly, their customer service throughout the whole process was incredible. We worked with Stephanie J. She was great at letting us know what we needed to do and when, and keeping us on schedule to close on time. Since this was our first home, we had lots of questions, and Stephanie was always available to answer them. Really, we couldn't have asked for more.

Cindi is the best; she truly puts her customers first. I have done business with Cindi and Eastern…read moreBank for 15+ years, and she has always been my go-to person for any banking needs. It's rare to find that kind of consistency and care in banking these days. Highly recommend working with her if you want someone who actually remembers your name

Cyndi is the best in the biz -- I won't do my banking anywhere else! So knowledgeable, efficient,…read morehelpful and thorough. Couldn't look for more out of a local bank.

Friendly, professional, smart, helpful, and while caring about their customers and their…read morefamilies... what every bank should work to hard to emulate. Deserve 500 stars!