The staff at this Fifth Third location are very nice and helpful assisting customers. The drive…read morethrough line most of the time is not too busy and it's a very reliable bank with 24 hour customer service and assistance on the bank app.

This location sucks! I have been to many Fifth Third Banks through out the Chicago land areas…read moreincluding other suburban areas and this is the only location that doesn't take deposits to their ATM! It did once upon a time, but now over a year now it doesn't. It is so frustrating, now you have to go inside the bank where there's only One bank teller serving both the drive through and the lobby and one personal banker. This time however, they did have three tellers on 12-28-18, with the one personal banker, and it moved much quicker than normally of course. However, I said to the teller, "This is the only bank out of many locations I have been to that doesn't take deposits, why is that?" The teller, name Samara, let roll out of her mouth very quickly, "The ATM is having issues right now and someone is coming to work on it today, they should be here soon." Yeah right, I said, but it has been like this For Ever! I know, she said, but they are coming to fix it today. When I got back inside my car, the time was 4:30 in the afternoon, and I thought to myself, I rather for her to just apologize for the inconvenience, than for her to stare me in my face and let that bold face lie come out of her mouth! Again, this is what the Black community faces with almost every business that their customers turn from one race to the Black race--we get treated like SHIT!

I am so privileged to have come across first American bank. About 4 months ago I was looking for a…read moreHELOC loan. I was blessed to have had the opportunity to meet an amazing person by the name of Alicia Boswell, what an amazing experience that became. To be able to talk to someone who seem to care about making you feel like you matter to their business and that they ready to walk this journey with you. I expressed my concerns and needs, and she committed to seeing this process till the very end. What amazing, diligence and professionalism, she extended, and how well she guided me through the full process, and to be able to do achieve my goal with First American Bank. Great job Alicia Boswell. Thanks for being a awesome pleasant person. Till this day Alicia calls to see if I have any concerns or questions and to never hesitate if any arise. Thank you first American Bank and thank you Alicia Boswell.

I absolutely LOVE LOVE LOVE THIS BANK, MY BANK. I have been banking with FAB for at least 5 years…read more The tellers and the manager know my name and they always greet me a friendly face and a smile. I love my bank. The only thing is I wished they had more ATM's. I only know where 6 ATM locations are located at. Keep up the good work.

A horrible branch that will soon be busey bank.One teller has a huge attitude and treats long time…read moreM&M customers like garbage.The other tellers are ok but miserable and short staffed always.Also the policies of busey bank are not customer oriented and deliver a bad banking experience.I recommend you avoid this bank and branch and never deal with this bank to handle your banking needs.Even cashing a check costs $8 even if it's their own check which is highly ignorant to any customer and customer service to bring in any new customers.They will close your account without notice and keep your personal information on file against your lawful right to not have on file.This bank is horrible and the teller should be greeting and nice to customers not display an attitude towards any customer.Do not bank here they should be shut down as a bank company highly unprofessiona!!!!

Great bank with some of the best service I have had from a bank. If they where bigger and had more…read morelocations I would have stayed with them. But if locations are not a problem go with this bank

Liz was very helpful,patient and nice with me while assisting me with my loan process. Thankful for…read moreher kindness and patience I will come back to see her soon

dear credit union I my name is Jefferson. I've been member for over 30 years I hope this message…read morefinds you well I am writing to express my sincere appreciation for the exceptional customer service I recently received from Jimmie Liz's adrienne Leslie from the moment I reached out regarding impressed by professionalism efficiency and kindness displayed behavior that stood out for example your teams went above and beyond the patience and knowledge shown while addressing my questions made me feel valued customer as a customer it's rare to encounter such dedication and care in customer interactions and this experience has not only resolved my issues but also strengthened my trust in your band please extend my gratitude to your team for their exceptional efforts thank you once again for prio excellent customer service

This hometown bank lives up to its first portion of its name HEARTland. Greeted with smiles when I…read morewalk in. Always pleasant conversation. Treated more like a friend than a customer, which is perfect in a growing town like Plainfield. OUTSTANDING customer service is found with Dawn and Sam at the counter. Wonderful service deserves recognition. Did I mention they have snacks for your pup? At every counter they have buckets of seasonal treats out. AND if that's not enough, they have a spot for you to leave some business cards when you fist walk through the doors. Five star service all the way around!

The staff lacks customer service skills- over several visits, to different locations, it just never…read morewas good. As an example, when I was opening an account, the manager kept answering phone calls during the process. While I was sitting right there, like my business was not as important, and they couldn't let the 3 people standing around doing nothing answers the calls. And, it Resulted in giving me the wrong account number -which meant I could not access my funds, or even use the Cash station, after I opened the account. It took days for them to figure out the problem - and never really admitted they made a mistake - -it somehow was my fault they gave me the wrong account number...service never got better. Even after the Merger. A few months in, I just took my business elsewhere.

Susie was so nice. It is a pleasure coming to this bank. The people are so warm and friendly…read more They really make you feel at home. I look forward to my next visit. I come out of my way from Plainfield to bank here.

Best bank. Just like the old days where customer service was a way of life. Today I worked with…read moreSonia on a home equity loan. She actually drove to my office to pick up some documents I had forgotten. She timely called and moved the process along efficiently. That is why this bank is MY BANK.

I've been banking here my whole life and recently I've been told they will not cash my paycheck. A…read morecheck I have been cashing for 4 years not once was it bad or not A good check as they say. But then I make a complaint and then one boss names I will get soon. Tells me I need to find another bank to bank at. This was in a 5 minute or less talk with the manager of the bank in Manhattan IL. I've never felt so discriminated against nor embarrassed to be told that. This bank I do a lot of business with and I am very hurt over this.

The Cheers of banks!…read more I grew up banking here. I never once knew that you had to show an ID to cash a check until moving to a big city. I can still endorse a check, have my mom sign it, and cash it with her account. It's a bank. It has limited branches. But for small town banking, it rocks!

Bank financial in Hazel Crest, Il. has closed and moved location to Flossmoor il. Although the…read morelayout is different and service appears more compartmentalize, the employees are still familiar. I enjoy the new setup, and wishes the bank longevity and continued success.