Great smaller bank. I like the fact that I don't get mugged by three people standing by the door…read moreasking can I help you 50 times. Yes Chase, I'm looking at you. Very friendly place-nothing flashy about it. Quick customer service I like that. Personal bankers have always been great to my family - we've had home equity lines of credit applications go so smoothly. Their website is good and their mobile app is superior-what a convenience. Speaking of convenient, the location rocks. I highly recommend you give your business to this smaller (not small) bank.

So you go to the bank and give them a check. They ask is that for deposit? Let me see, do you…read morehave a deposit slip? Today, they deposited MY check from TownCenter into MY account at Towncenter. Then acted confused when I asked for my money. I went in and told them it was not a deposit, but a withdraw. They then showed me someone else's check for a payment on their loan. They explained that I had made a payment on my load and handed me the check. Well I don't have a loan with TownCenter and that was not even my check. I later looked at my account and they had taken double the money out of my account. When I called I was told that tomorrow all my money would be available. They need to learn the difference between a deposit and a withdraw, maybe they could ask a Third grader to explain it to them. Also, make sure you count your money prior to leaving, more than once they have shorted me money... Maybe counting is not this banks thing.

Leaving Byline for this bank. They actually care about small businesses. Thanks for all your help!!read more

My business debit card was stolen. You continued to allow ACH withdrawals from that card to go…read morethrough my account and charged me 11 overdrafts for a total of $407 this week. Your rep reversed two charges leaving me with a charge of more than $300 in overdraft fees. That is all he offered. I used to love Fifth Third bank, and you just lost me as a customer. You literally stole more than $300 out of a locked account. Disgusting way to do business. DO NOT USE THIS BANK FOR YOUR BUSINESS. I have been with them since the early 90s, and will look for a new bank.

Great service! Helped me a wire transfer right before closing when the New Lenox office wouldn't!read more

Chase bank is a great bank for me. It just makes things in my life go smoothly. From pay bills on…read moretime each month to making me feel safe about my finances. Thank you.

i would like to thank Lauran Schwanbeck for replacing my confusion as a disable veteran have bad…read moredays start band and only gets worse tanks so much Lauren u r the BEST Mario De Mello of Monee

I went in there recently with $200 in 20 dollar bills and was trying to get different…read moredenominations.Five ones and a roll of quarters. I handed the teller my card along with my Driver's license. From then in the transaction took 10 minutes. They have the WORST customer service. I also bank in wisconsin at a credit union. Gave the girl my card not even a Driver's license gave her the same $200. It took me under 1 minute. She didn't have to punch anything in the computer. It was a simple transaction, unlike it was. Dealing with old second national bank. You guys are a joke and Whomever is in charge of your customer service.They need to rethink it because since you took over from westerbour bank , you people are horrible.

Frankfort location is excellent. exceptional service. super friendly staff been…read moregoing there for 15 years