This branch just doesn't do it for me. Always seem to wait in the long drive thru line and…read moretransactions take forever. ATM is usually better but a line there today too. Good location convenient to Camp Hill and vicinity. Not a big fan of the giant depression in the pavement where the sewer inlet is, so avoid that if you have a low rider. I'll be back when nearby, but I won't feel all warm and fuzzy about it. Overall Members is a good credit union, so there's that!

I've been a member for years. Things used to be different and better: people were friendly, there…read morewas enough staff to provide service in a reasonable amount of time. If you call the 1-800 line, you could speak to someone in a reasonable length of time. It seems like this credit union got too big too fast and despite the name, they don't put members first. I recently was at this branch and there was one teller working and several customers in line. I went to nearby Belco when I left -- and I think you could put the entire Belco building inside of the Members 1st lobby -- and they had four tellers available. The teller who waited on me smiled and was pleasant. The teller who waited on me at Members 1st earlier did not smile nor was friendly. Calling the 1-800 hotline is frustrating not only because of hold times but because most things I reach out to them for, I get referred back to the local branch. Yet trying to call the local branch and asking a question is a challenge because they don't have phone numbers. When I want to contact a business and ask a question, I expect any customer service contact point to be helpful - not to be told to reach out to someone else. I have already downsized the amount of funds in my Members 1st accounts and the amount and type of transactions I involve them in. There are other financial services providers that provide better and friendlier service. Members 1st, what happened?

A great "hometown" local bank with friendly, local service - was here today and as bank's go, I…read morecan't complain.

Hate this bank but this branch is nice. At least it's open most days of the week like a regular…read morebank should be, unlike the hardly ever open branch downtown. Drive through is usually quick here and the tellers always seem pleasant. If I have to make a monthly loan payment, this is where I might stop.

The mid penn bank is extremely difficult to get in contact with. Not only that but the app is one…read moreof the worst banking apps I've ever seen/had to use. I wish I could dis enroll from the bank now but I have to wait until a certain time period. The app/website won't actually allow me to add my card, make payments or do any internal or external transfers.

Wa using the drive thru fast and efficient easy access. The ATM is in the same lane as the one of…read morethe drive thru. The ATM is set that you can access it without getting out of your vehicle.

The most painful, offensive, and intrusive interaction I've ever had with a bank. I tried to send…read moremoney through Zelle. Zelle called and asked who I was sending money to and why and many other irrelevant and personal questions. After I answered these likely illegal questions, they said the transaction is approved and will go through. Five minutes later, she calls back and said the transaction is on hold until I go into a branch office with I.D. It was a good thing there was a branch eight miles close by. They shut down my account entirely. I couldn't even log in. Mind you, I was simply trying to send money through Zelle. I get to the branch and swipe my card and pin verify with my I.D. The banker Erin called Zelle. Again with the long list of the same personal/private questions of who I sending money to and why. I was really surprised. It was almost as if they were trying to get me to say, "It's my money and none of your business." It was on the tip of my tongue but I just wanted this painful interaction to end so I answered the quetions. I've been banking with WellsFargo for a long time but it's time to find a new bank that doesn't offensively intrude on my finances and create unnecessary problems to these othewise simple transactions.

I do some banking at this office and my experiences have been mixed. There are two things that I…read morelike: the "Solution Center" which is S&T's customer service hotline. I always get a human being, in a reasonable amount of time, who is friendly and genuinely helpful. The other thing that I like is the manager, Jillian, who is and has been an absolute customer service rockstar as long as I've done business here. Jillian is one of most competent, most amazing people I've met when it comes to financial services. She is friendly, helpful, and accessible. Jillian wasn't always the manager at this branch but she certainly has, in my mind, earned the position.

This branch of S&T Bank is very helpful and extremely courteous, with special mntion to Raj who has…read morehelped me often.

My husband recently passed away. He has a PNC credit card which I tried to cancel. They are…read morerequiring me to take a physical copy to them. They claim to need it personally delivered and have no email capabilities. Of all the entities I've had to contact they are the only ones that are making a difficult time even moreso. NEVER will I have another dealing with them.

Wife and I have a joint PNC account. A few days ago I went into the Camp Hill branch to exchange…read morerolled coins for cash (or deposit). I was asked for two forms of ID. At the time I gave her my PA Real ID and a credit card. Afterwards I questioned PNC online why wasn't the Real ID sufficient. Quick answer was we require two IDs, Patriot Act blah, blah, blah. I asked for the ID requirement for existing customers, not new customers opening an account. It says two IDS may be required for "certain" transactions, not all. I asked for examples of a transaction where the Real ID was sufficient. No answer. As usual PNC has chosen the path of more bureaucracy while blaming the Federal government and the Patriot Act.

Sometimes, some financial transactions, such as those at an ATM or drive-thru banking, are…read moreinsufficient, and personal, one-on-one customer service is needed. I am thankful for this Hampden Camp Hill Citizens Bank location's fast, efficient, and knowledgeable service.

Finally got through to mortgage service, only held for 20 mins today. They took care of it and…read moreemailed me form right away. Office manager emailed me back as well. It appears I can give them a pass due to covid staffing issues. They should allow a customer to enter a call back number or provide an email address to email service

My go to close ATM I love the Credit unions over the Regular banks! Especially when they have…read morelocations nearby! The great part of this is the fact that state and federal credit unions don't charge each other for use of their ATMs making for added savings

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