We discovered a leaking toilet in our upstairs bathroom was leaking down and causing wet spots in…read morethe ceiling and side wall of our downstairs laundry room. I've never had to use a Water Restoration service before so I browsed trusty Yelp and reached out to Fire & Water Damage. Glad fellow Yelp friend Karen W gave a glowing review! They seem to answer calls 24/7 and I was able to schedule an appointment quickly. Mike was main point of contact and gave us an estimate and scope of work. Basically, they had to tear out the drywall and insulation from the wet area, dry and dehumidify the area for days, and then put on moon suits and remove any mold. We were able to have 2 techs come on a Friday and then let the dehumidifier run over the weekend. We also had to tear out our upper cabinet since the top was damaged by water. On Monday, they came back to remove any leftover mode and patch things up. The total price came in well below the estimate, which is a huge plus. Very happy with the service and efficiency. If you ever suspect you have water damage from leaks, call these guys and get the problem resolved to ensure mold doesn't form or worst, spread. Note that their services are purely restorative - they'll dry out the water-damaged area and get rid of all the mold. You'll need to hire a plumber first to stop the leaks and then afterwards, a drywall contractor to patch up the holes with insulation and new drywall followed by texturing and painting.

If you need a professional team to address an emergency water heater failure that spread water…read moreunderneath ALL of your flooring, you will find expertise and empathy in the team of Justin, Camilo and Sophia. Starting with Justin's prompt inspection, he objectively assessed the damage and walked me through the possibilities and next steps. He was realistic yet reassuring. Then the team of Camilo and Sophia were amazing. Arriving late in the evening they worked for hours on the water remediation job that included pulling off molding/floor boards and setting up fans/dehumidifiers. Despite the scope of the remediation growing, Camilo and Sophia showed their experience by staying calm and just working through the issues. Their professional demeanor and calm made you feel they were taking care of everything and things would turn out ok. The team provides an invaluable service in times of crisis. Bottom line, they will take care of you.

Good general communication and came and provided a quick and easy estimate and was able to schedule…read morethe work to be done quickly. They were professional and cleaned up well after the work. I also appreciated that they did attempt to limit the extent of the remediation as much as possible, working to preserve as much of the cabinets and structure. As for the cost, I felt it was quite fair. As a counter-example, I got an email quote from another provider that was almost 3X the cost, but didn't even know what the work was. So recommend you definitely get multiple estimates including onsite to verify the extent of the work required.

This is the one of most honest business that I have ever dealt with. H & L did a mold remediation…read morefor me, and their price is so much cheaper than all 3 other quotes that I received. Highly recommend

We asked Flood Rescue 911 to help with the plumbing leak and mold issue in our house…read more Our 3-floor house had one of the junctions fail in the water supply line, which caused a small leak that turned into mold in the ceiling drywall. They sent the project manager Aiden over with a thermal sensor to quickly confirm the issue, and got to the mitigating work. They brought heavy-duty drying equipment (dehumidifiers, blowers) to make sure that the ceiling is dry, coordinated with the plumbing and general contractors to fix the issue completely. Very smooth and speedy experience. Excellent work quality too. Thank you very much.

Do not choose this company. They have a "D" rating at BBB, for good reason. Wish I had checked…read morethere and not just licensing board. update: this company's license has been suspended for not having workers compensation insurance. we learned after the fact that they performed work on our property after their insurance had expired. Reminder to all: check all the details at BBB, CSLB, and 1-star reviews for genuine red flags before signing or agreeing to anything with any contractor. 1. High-pressure sales. This is water remediation, so it tends to be a "do it now!" situation anyhow, but they push hard. 2. NO estimate provided, even on repeated requests and calls from insurance 3. Terrible communication: voicemail never got through, texts only occasionally responded to, information requested and promised was never delivered. 4. Bad on timing--failed to show to pick up equipment not once but twice. 5. Invoice sent to insurance company was hugely excessive, included services that were not performed, labor hours well beyond those provided on-site, materials that weren't used, and rates well above industry average. Invoice was NOT provided to the owners at all. 6. Billing consisted of presenting a single-value bill (no detailed invoice), with due date and billing date the same. 12 hours later: $35 "late" fee applied to "past due" bill. Every day: additional late fees. Hard to get in touch with billing and they are also just a hired billing firm; impossible to get in touch with project manager or any management at the company.

Like everyone said, I appreciated Marco's honesty. I initially found them when looking through Yelp…read moresince we were having issues with our bathroom and shed that I wanted to get remedied. After communicating through the Yelp Services option, Marco showed up the morning of during the window of time to get a free consultation. Starting in the bathroom, instead of selling us his services, he told us honestly that we could fix it ourselves by purchasing a few items since they have a minimum charge that wasn't worth it for the bathroom fix. He took the time to walk us through how to fix it and why vinegar doesn't solve the root of the problem. He pointed out things from our paint to our bathroom ventilation issues that we should address. For the shed, he truthfully told us the cost of how much it would be for him to fix it versus us doing it ourselves or hiring some people he was training instead. He wasn't afraid to recommend other people instead of himself and I truly appreciated the information he gave us. We told him we wanted it to be a gym and he even gave recommendations on how to prevent moisture problems in the future. Sometimes it's tough with people being salespeople and selling their services (and I get that they need to sell themselves for their business) but I'm grateful to meet people like Marco who I'd definitely recommend to anyone who needed mold remediation services.

I really appreciate this honest business. Marco came by, assessed our issue and his answer really…read moreblew me away. He said if it were his house, he'd do the job himself to save money and told us exactly what to do. He could've preyed on us and told us we needed a lot of work but he was so honest. I'd totally recommend working with him and if we have any major mold issues in the future, I'd want to work with an owner like him. If he says you need mold remediation, you can likely trust that you really need it. He won't scam you if you don't.

Service Mater Restoration is absolutely amazing! They did an exceptional job from start to finish…read more The team supported us and kept us informed every step of the way. They were always on time and prioritized our safety throughout the demo, cleanup, and entire restoration process. K, Javier, and Isaac were all incredibly kind, professional, and thorough. I highly recommend this company to anyone -- and have already done so! K, the project manager, truly went above and beyond. He was extremely knowledgeable, helpful, and always available to address all of my questions and concerns. He took the time to guide me through each stage of the process and helped me stay calm during such a stressful time. Thank you, K, and the entire crew for doing such an outstanding job and for being so kind, patient, and supportive. You made a difficult situation so much easier to handle!

I would never use ServiceMaster again, and honestly, I would not have used their service at all if…read morethey had not been referred by my insurance company. When the technician came to my house, he asked me to sign an agreement on his phone and assured me that I would never receive any invoice or bill from them, my insurance company will be fully responible for the cost . Then asking me to read and sign the long writing agreement on his mobile phone? Asking me to read the agreement on a phone and sign? OKAY, I trust them, and it was my fault and I signed it. Today (April 4) I received an invoice stating that payment is due by April 6. They charged $2,500 just to set up two dehumidifiers in my house. They said they would come back and pick them up after 3 days, but they never did. I had to follow up myself and ended up calling them three separate times to ask them to pick up their machines. Every time I called, the customer service rep just said, "I have your concern in our system, and someone will reach out to you." So basically, you end up waiting at least 1-2 days just to get a response back. Because they failed to come back on time and never explained whether I should turn the machines off, I let them run continuously for 6 straight days. This resulted in an additional $350+ electricity bill. The communication and customer service were extremely poor. It feels like all they care about is finding every possible way to charge you. For the payment method, you can pay by credit card but there will be 3.5% processing fee. The other way is to mail a check to them, but they didn't provide the mailing address. It's 2026, I didn't know people still use mail for payment. Be prepared for all these troubles if you want to use their service.

I have a single-family Craftsman in Alameda. There were small patches of mold on the ceiling of…read moreeach bedroom but the main issue was the bathroom in between. I called DiBlasi Restoration and spoke with Frank DiBlasi, the owner of his independent company. He met me at the house the next day and assessed the situation. Thankfully he was able to send his professional two-man crew the following day. The two men were efficient and clearly competent, perfect for the task at hand. The bedroom issues were easily resolved, but the bathroom is where they really succeeded. Not only was the mold wiped and removed, the surrounding tile grout was scrubbed and shiny like new. A nice touch by these guys. After a weekend of dehumidifying Frank took air samples in each affected room and sent them to an independent lab. All the tests passed with flying colors. I would recommend DiBlasi Restoration in a heartbeat. Frank has been at this for several successful decades and is righteously confident in his methods and protocols. On top of that, he's just decent business owner who is fair and square with his customers.

I had a really good experience with DiBlasi Restoration, and I specifically want to call out Frank…read more We had a major bathroom leaked that affected downstairs. Called DiBlasi Restoration and he was able to visit my home and provide an assessment and a plan for remediation and restoration. If you're dealing with water damage or remediation work, you quickly realize how stressful the situation can be. Frank stood out because he was incredibly knowledgeable and transparent throughout the process. I was so overwhelmed due to the extent of the damage but he took the time to explain what was happening, what needed to be done, and why. He may not be the cheapest option out there (although still reasonable priced!), but you get what you pay for. The level of professionalism, honesty, and expertise he brings is worth it. What I appreciated most is that it genuinely felt like he approached the job as if it were his own home. He was focused on actually fixing the problem the right way, not just doing the minimum or up charging you for unnecessary work. If you're dealing with water damage or remediation issues, I highly recommend at least giving Frank a call and getting a quote. Even just talking with him will give you a much better understanding of what you're dealing with.

ANGEL TORRES is the best!!! :)…read more Angel came over to my home and went straight to work. Without hesistation and/or complaint he professionally went under my home's crawl space in his hazmat suit and equipment and in a few minutes located where my water leak was coming from and the extent of my water damage underneath my house. He did everything with no mess and also hooked me up with a great plumber/pipe repair guy who also did a great professional job at a good/decent/reasonable price...GREAT WORK...I would recommend to everyone!

My wife and I had a great experience working with 1-800 Water Damage. We had a hot water leak in…read moreour crawl space, and our insurance sent Angel and his crew. Angel was incredibly helpful--he made us feel like we had a friend who would take care of everything. He was very professional and detail-oriented in everything he did. When my wife didn't feel comfortable signing the paperwork, he volunteered to read through the documents and explain them in a way we could understand. He also helped us a lot by meeting with other contractors and walking them through the damage, since my wife wasn't comfortable doing that herself. Angel was excellent at communicating and kept us informed and updated every day. I wouldn't wish water damage on anyone--it's no joke--but if it ever happens to you, I highly recommend asking to work with Angel from 1-800 Water Damage. He'll make your life a little easier and give you one less stressful thing to deal with.

There was a pipe leak in one of my condo walls from an above unit. Rick & his team did excellent…read morework on a tough job. Every employee was professional, respectful & I was completely safe with them in my home. I cannot thank them enough.

The apartment above ours had a fire. There was a lot of water in our unit afterwards. The…read morerestoration management crew was really attentive and helpful. They made a tough experience a lot easier.