Called the number listed on the website and attempted to get a quote. From the beginning of the conversation the person answering was RUDE, CONDESCENDING, and would not even let me explain what services we were inquiring. His tone of voice was very off putting with ATTITUDE. Perhaps because I am a female? Told him I did not appreciate his tone and informed him we will not proceed with inquiry of rates. --- EDIT: right after I posted this review, I received a text with a lengthy explanation and apology. We appreciate that. So, editing to increase the rating. However, given our first impressions we have chosen to move forward with another company that aligns with our preferences! read more

Ric and his Big Junk business truly deserve all five stars. We had already disconnected and sectioned our hot tub and just needed someone to haul it away. After a few phone calls, my conversation with Ric stood out immediately -- he had me laughing the moment I giggled about his company name. He came out to look at the project, and we ended up having a great conversation about his business, the challenges he's faced, and the positive attitude that keeps him going. He was honest, transparent, and never pushy. Ric also took into account the work we had already done and made every effort to give us a fair price. His quote was significantly lower than the competitors, and his attitude sealed the deal for us. He returned later the same day, loaded everything up, and hauled it away without any hassle. I highly recommend Big Junk and genuinely hope Ric continues to find success. We'll absolutely use him again. read more

We recently moved our office from Santa Clara to San Jose, and I highly recommend Ricardo and his team. They delivered a smooth, professional, five-star experience from beginning to end. The entire move was well-coordinated and efficient. Ricardo kept everything organized and on schedule, which helped minimize downtime and let us focus on setting up the new space. There was zero damage to any of our inventory. The team handled every item with great care and professionalism. They even went the extra mile by leaving our old Santa Clara office spotless, which we truly appreciated. If you're planning a corporate move in the Bay Area, choose Ricardo and his team. They are reliable, organized, and make the whole process easy and stress-free. read more

Big Junk USA Bay Area - Old office - Demolition Services Near Me

Working with Rick was awesome - he was responsive, explained his rates clearly and why it's better (you end up paying less if you pay for the weight separately), showed me examples of the dumpster bins, explained the process clearly, and was very accommodating to our needs. He was available that day, and picked up when we were ready. He even gave us hints to keep cI will always call Rick in the future! (Late post) read more

Big Junk USA Bay Area - The 20 yard bin. - Demolition Services Near Me

Rick was the best! I needed to get rid of some old furniture and Rick came in clutch. He was reasonably priced and made it hassle free. Will definitely reach out again in the future. read more

Pick this hauling service if you want excellent customer service, quick response and fair pricing!! Rick bent over his back for us! He's amazing. We needed hauling relatively quickly and he was very responsive, with great pricing. He came over and we ran into some problems with the door not being able to open due to space, so we had to block the sidewalk a little bit and Rick came back after my contractors filled it most of the way, to move the load back so it doesn't block the sidewalk because I was so paranoid my HOA would fine me. He's so nice! Thank you Rick, we appreciate you! read more

Big Junk USA Bay Area - Demolition Services Near Me

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Couldn't recommend Rick more highly. Excellent communication from start to finish. Did the work efficiently and with great care. Not only did they tear down and haul away the two old sheds, they even pulled the overgrown weeds from behind the structure and swept all the dirt & debris that had accumulated under them. Will definitely call them if I have another project. read more

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Excellent. Just excellent. 10:30am I called his number, he picked up, told me he'd come give me a quote. Texted me when he was 45 mins away. Then texted me when he got there (I was at work the whole time). He gave me a quote, and said he would be there later that day or the next day. To my surprise, he was there at 5:30 the SAME DAY taking away my yard debris. Ricardo is excellent, fair pricing, great communication and punctual. Would recommend him to anyone. read more

Amazing and friendly service! Had a 7-piece sectional and an old bed frame hauled off. Gave a very reasonable price, especially compared to competitors. Overall very satisfied and highly recommend. read more

Good pricing, good communication, and a good experience getting my furniture removed. I'd use this service again!

Rick was a pleasure to work with, very accommodating. Dropped off a 20 cubic yard garbage container on a Sunday (his day off) since we needed one ASAP. Picked up later in week with no issues. He was quick to respond to messages. Price was transparent and the best we got quoted. Can't say enough about Rick's customer service. Definitely recommend! read more

I contacted Rick to remove an old backyard shed and it was one of the most seamless process that I've encountered. Multiple services said they could not handle the shed due to its sheer size, weight and it being made up of fiberglass. Rick visited the house, saw the shed and made a deal to clear it up with a reasonable quote. Without any hassle, Rick's team was able to clear it up without me having to be present at the site during the extraction. All he did was send a photo when the job was done. I was very impressed by the overall quality of the work and the job site being left super clean as well. read more

I had the pleasure of working with one of the nicest guys you'll ever meet when I hired Rick from Big Junk. I first met Rick during a renovation project where our contractor hired him to haul away a significant amount of "junk." I was thoroughly impressed by the job they did--they even swept up after loading everything. Rick is incredibly honest, kind, and offers more than fair prices. After calling multiple junk hauling companies, which were all extremely expensive, we found Big Junk to be "the fairest of them all."We later contacted them again for a 10-yard dumpster for other projects and were equally satisfied. The level of service we've received from Big Junk has been exceptional, and we couldn't be happier. Rick is my go-to guy now. Highly recommend!!! read more

Big Junk USA Bay Area - Big Junk dumpster for renovation project - Demolition Services Near Me

We had a very large and heavy sectional couch and four outdoor patio pieces that needed to be hauled away. Rick and his assistant came this morning and they were wonderful. His response time and communication are very good. He was prompt, respectful of my property and clean. They are so friendly and just very nice people. If in the future I need things hauled away I will definitely hire them again. read more

I recently needed a dumpster for my home remodel. I researched a LOT of companies in the Fremont area. Big Junk USA was the lowest price, but was afraid the service may reflect that. I WAS WRONG. Excellent communication, patience and service. I could not recommend them enough. Great service and nice guy!! read more

Ricardo was amazing. Great communication and responded quickly even to some last minute questions. My original photo didn't show everything because I was in the process of moving and he kept the same price quote, he absolutely didn't have to do that. He was friendly and funny. I will definitely utilize his services again when needed in the future and highly recommend. read more

I had the absolute pleasure of working with Ricardo Antonio of Rick Hauling aka Big Junk USA as part of a competitively bid job for an office move in Hayward. Rick quoted us a very competitive bid that was about 75% less than the highest bid we received. They were able to get us on their calendar within a couple of days. They told me they would be there at 9 AM and the trucks were pulling into the parking lot at exactly 9 AM. Upon arrival, Rick gave the crew a tour of the building and instructions on what to start on first. He was also telling them in Spanish to be very careful, to go very slow, and to be very safe in performing the demolition. He stressed it several times to his crew and they got to work. I was so impressed with this crew and how quickly they demolished the furniture. It was all very old and heavy solid oak large desks and tables, heavy chairs, bookcases, file cabinets, and anything and everything else. This crew picked up debris on the floor, they swept, they double checked every room, and they were even willing to help clean up some leaves piled up behind our warehouse. Rick was very respectful, personable and kind. His office assistant Kate was wonderful to work with and very responsive. The crew was wonderful; they worked hard and we were all absolutely impressed and they were able to get it all done in one day. Highly recommend! read more

These guys were amazing. Went above and beyond. I 100-percent recommend these guys. And they were Covid-19 cautious. Thanks guys, Bravo Zulu read more

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Overall, I was happy with the junk removal. The positives about the experience were: Communication (Ricardo was responsive and fast), timeliness (they came on time!), friendliness, and cleanliness. Also, he was flexible on the price. However, one drawback I think for customers and Ricardo is the way payment and prices are handled--it's very old fashioned. I was surprised that the service could not be paid for by credit card at the time they came to remove the junk; so, I recommend that Ricardo and his team look into something like Square for mobile payments. It was a bit inconvenient to ask for a bill and then send a check to the company. Also, since no payment was required at the time of service, it leaves the business open to people not paying. I like the trust system but it would be good to modernize the process; if not something like Square then an online payment system that could generate quotes and receipts along with accepting credit cards? read more

Big Junk USA Bay Area - Demolition Services Near Me

I really appreciate Ricardo's Help I called him because I had some old furniture that I wanted to be removed, he was so attentive and careful, I highly recommend him for any junk service that you will need. Thank you Ricardo I really appreciate you. read more

This is the second time I've called on them to haul away items. Incredibly friendly, efficient and professional. Prompt in response time, scheduled quickly and at a fair price. When you hire them you know you won't see your items on the side of the road - they'll take it to the dump. I'd give them more than five stars if the rating was available. You can get quotes elsewhere, but you'd be foolish to choose someone else. read more

Helpful. Fast and easy. Rick kept me informed of the delivery and pick up. No unexpected costs.

Ricardo is so professional, friendly and reliable. At the last moment, a previously booked appointment was a no-show (can you imagine the stress?) and Ricardo came to the rescue... He was super responsive throughout the day and was miraculously able to accommodate a same-day removal for our old mattress box spring. Due to unforeseen circumstances at the pickup time his team member couldn't assist but Ricardo was prompt to respond and provided the mattress removal himself. Highly recommend!! 5 Stars read more

I hired Ricky for a residential clean-up project on multiple occasions. He really knows his stuff, in terms of business, and is pleasant with a very positive energy too, which made a huge difference in some of the most difficult circumstances. The service and value is top-notch! I highly recommend him and his great team. read more

I used Ricardo's services to dispose of a lot of bulky household items. He was immediately available to come inspect and performed removal within the same hour. His price was reasonable as well. read more

Rick was a pleasure to work with. We are remodeling an old bathroom and needed to remove all the old fixtures. He was quick to respond and got us a dumpster in our driveway right away. Upon removal of the dumpster he even showed my kid how his truck works and answered her questions. Great service, would definitely use again. Very reasonable and reliable. read more

Big Junk USA Bay Area - Dumpster - Demolition Services Near Me

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I'm very satisfied with the service Rick provided this morning. He arrived earlier than expected, he respectedly took his shoes off before entering the house without any notice and was very friendly! I am short of hands to carry the frame down the stairs from one of the bedrooms. I gotta say, he's quite strong because that thing is HEAVY! I have been searching around for a junk hauler for a couple of months since August and he replied quickly. He quoted me $100 for all but I added more to the initial payment because he helped me out a lot! We had a great conversation getting to know each other and I'll definitely use him again for any hauling needs from our business and home. He left me a couple of business cards. Rick, if you're reading this, thank you so much! read more

Big Junk USA Bay Area - Used Rick's Hauling this morning and he took a day bed frame, a futon frame and an office chair away. - Demolition Services Near Me

Ricardo is awesome. He takes customer service seriously. We needed dumpster picked up one night and returned the next morning... no problem. His pricing model is great because there are no guessing games --- you pay for what you use, not a penny more. He sent pictures documenting the dump, the receipt, everything. Quality guy, quality service. Use it. read more

Best quote and great customer service!! My mother is in the process of cleaning out her house and was looking for someone to haul away empty containers. Rick's quote was by far the best. Other hauling companies quoted us over 3x what Rick quoted us (for EMPTY containers--ridiculous!). Rick was quick to reply on Yelp and it was easy to schedule a pickup time. Ours was set for a 10-11am pickup. On the day of pickup: my mom dragged the containers out on the driveway around 9am. She went back in the house and waited for Rick to call once he arrived so she could come meet him and pay for his service. Around 11am, she hadn't received a call yet and decided to reach out to check for his ETA. To her surprise, he had said that he already sent someone to pick up the containers and that they were done! My mom was shocked since no one called her (he had her cell number) or rang the doorbell for payment. She asked Rick for his address so she could mail payment but he refused since he said it was the worker's mistake for forgetting payment. Wow! That was so generous and great customer service! Unfortunately we couldn't meet Rick and thank him in person but we will definitely call him for all future jobs/pickups. Will highly recommend him to everyone we know! read more

Big Junk USA Bay Area - Needed these empty containers gone. Other companies quoted us 3x more than what Rick quoted us.. - Demolition Services Near Me

When we purchased our home there was an old shed in the back yard with a lot of old junk inside of it. Throughout our remodel we added a lot of junk of our own. Once we finally decided to get rid of the mess, we contacted Big Junk via yelp and received a response right away. Rick came out same day and gave us a very reasonable quote to remove everything. We received quotes from other companies telling us we should disassemble the shed ourselves to save money, didn't provide us quotes for the labor, etc. Rick gave me one price to do everything that was in line with if not a little less than other companies. Rick and his crew came by today and completed the job in only a couple of hours. Everyone was very polite and professional and made sure that we are happy with the work done. I am very happy with the decision to go with Big Junk USA and will definitely use their services in the future! Thank you Rick and team for a great experience. read more

Disclaimer, my review is long overdue. With that being said, a few weeks ago my garbage company knocked over my green bin, and left it sprawled in the street. When I called to complain, they informed me it was too heavy to pick up and denied knocking it down in the first place (which I know is a lie). My bin weighed a good couple hundred pounds, and yes I did fill it with mostly dirt (I know, I know, you can't dump dirt). The snarky "customer service" rep. informed me if I separated out the yard trimmings from dirt, they would come pick up the trimmings (oh geeze, thanks). After speaking with two extremely rude customer service reps, I turned to yelp to see if I could get the dirt hauled, as it had been storming, and I had no other options to get the bin up and contents emptied. I messaged Ricardo on yelp, and he responded to my inquiry in about 10 minutes. He gave me a quote based on the information provided. While I was contemplating whether or not the quote seemed reasonable, he told me to send him my address (in San Leandro) and he would go look at it since he was in Hayward. I was at work when he went to go look at the mess. I got a message a short while later, that he had taken care of everything. He someone was able to get the bin up, and was able to haul away all of the dirt for me!!! He even cleaned up the area where the bin was lying in the road. I spoke to him on the phone a few hours later to discuss payment, and he was very kind, and very professional through our entire communication. It seems so difficult in this day and age to find honest, hardworking people, but Ricardo is definitely one of them. He responded to my request and was able to help me the same day I inquired! Ricardo, I really appreciate your help and will absolutely be using you again in the near future to finish hauling all my dirt :) and a few other projects. I would absolutely recommend Rick Hauling/Ricardo to anyone looking for a fair price, and a solid professional person. Thanks Ricardo! read more

Big Junk USA Bay Area - The bin Ricardo lifted, hauled and cleaned up after. - Demolition Services Near Me

Rick was very easy to work with. I called to inquire about services and pricing - reasonable/competitive pricing, and he came the same day to assess the items that needed to be removed. No pressure from him at all to decide on a date there and then. I was able to get back to him within the following week to set a date/time. He and his crew of one was punctual and finished the job within 1.5 hrs. I would hire Big Junk again for future jobs. Awesome job done and great customer service......thanks, Rick for helping us. We appreciate you and your crew read more

Rick was a pleasure to work with. He came to pick up several things from the garage at a very short notice (very late in the day!), quoted a fair price and was able to get the job done very quickly. Highly recommended. Thanks! read more

I've never hired anyone to haul away my junk, but Rick has made me a convert! We communicated via yelp, I sent him pictures of what I wanted removed, he sent his estimate. Very good price!! I told him what day I needed to have it done, he told me what time he would be there. Rick was a few minutes early, which was great. He got rid of my junk on the side of my house, and removed my built in fridge. Ricks Hauling is fantastic! Hire him! read more

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Really nice people and thorough. Best prices around. Very clean and fast service. I asked him pick-up junk from my garage and yard. He was not only on time but he was early. Promptness and service was top notch. read more

Amazing customer service. Very personable and responsive. I've used his service twice and it was very easy/Smooth transactions!

Rick is very responsive and and gave a reasonable price for the junk that needed to be disposed. Very punctual too.

Great service! Theses guys are pros at junk removal...quick and pats attention to the job at hand!

Wow - turned this one on a dime! Closing on my house in Fremont and needed to have someone haul a truckload of garbage and furniture away - like now! Called yesterday and used Yelp services to get multiple bids. He was very busy that day, but called me back and said he could make it out that night - and for a reasonable rate. So much so I tipped him $25 for such a great job and response. Give him a call, give him as many pictures as you can and he will not only provide a good bid number, but work with you to get it done as soon as possible -- but call much earlier than I did, please! Great job! read more

Rick is so responsive, kind, and knowledgeable... I sorted/emptied out my garage (20+ years worth) and he just carted it all away. He helped me figure out the size bin I needed, timing, and gave me advice about what and how to handle the items I couldn't put in the bin. Helped me with pricing and showed me exactly how costs would be figured so I felt secure about how much I would spend. This man does business with his head *and* his heart ~ very rare and wonderful. 100% recommend! read more