I love my bank. I love the people at my bank. The friendliest ladies at the drive through. (Liz and…read moreStormy rock!) the online banking is very nice and the system is easy to navigate. The best service in their call center when I have something come up. I've had a couple times when somebody hacked my account and they took care of it no questions asked (outside of important details of the situation). I'm glad I feel protected and my families money is safe.

From the owner: Since 1930, VeraBank has remained committed to genuine banking, providing excellent personal…read moreservice with the latest in banking technology. With deep community bank roots and an independent spirit, our promise is to be a modern-day financial hub centered around authentic, relationship-based banking. Our goal is to fulfill that promise, every day. Truthfully. Warmly. Genuinely. From applying for a loan to opening an account, online or in-person, your products and services are always delivered by people our customers know and trust. Member FDIC and Equal Housing Lender *Securities and insurance products are not deposits, not insured by the FDIC or any federal government agency are not guaranteed by the bank, and may lose value.

As far as banks go, I feel VeraBank is top notch. Every place will have 1 or 2 on staff that are…read morebad, but I feel Kendra and staff go above and beyond taking care of customers and myself especially.

BEWARE. Citizens doesn't take care of their customers when it comes to fraud and scams. I had my…read morebank account drained, and, in my opinion, they did not seem to care to try and help me get anything back. I've been with them for 12 years, and you would think they would try and take care of their customers. But, from my perspective, they could care less.

I called the bank to assist my elderly parent. The phone was answered with an attitude. I asked…read moremy question and told them what I needed. The lady responded with some inaccurate information. I said let me explain my issue again. She then told me the same answer and hung up the phone. If people are calling, hanging up is never about service. I have had a couple of bad customer service issues with them. This bank must hire anyone with a bad attitude. They have the worst behavior I have ever experienced at a bank. In a small town, this may be acceptable, but the world is changing and bad service will ruin a business.

Terrible customer service. Haven't used my account in almost a year and they randomly charged me…read more$7.50 for not being signed up on e-statement's causing me to go negative and charged me $2.50 a day making me owe $42.30 in late fees and I didn't know it I'll I got a letter in the mail saying I owed negative $19.80 and they weren't willing to even waive half the fees to work with me.

What a bad experience. I called ahead to see if I could set up an account for my father and I so I…read morecould easily transfer him $. I live in CA, my father lives in Arkansas. This chase is the closest. I was told yes, bring him into a branch. I flew out, drove him over two hours. I open an acct. with my father on it. Before leaving I asked the banker. Will each of us receive our respective cards where we live, she says yes. I stop and clarify, my dad's will go to Arkansas? She says yes. He was there when I asked. 3 weeks later he does not receive his card. I go into my local chase branch.. as the main account holder I cannot order him a card. He calls the branch he went to, they will not issue him a card, because he is not the main account holder. They are now saying he has to make the trek back and request one in person. Mind you he has health issues and I had to fly to Texas, drive to Arkansas, pick him up, drive him to Texas, then back to Arkansas 2.5 hours each direction after picking him up. This is a terrible experience. They assured me so many times he would receive his card. I've been with this bank for so long and I am so very disappointed in how we have been mistreated and misled. I never would have made the trip if we knew they were going to do this. I am looking into cancelling all accounts at this point.

I brought my dad in to help him get some bank statements and debit card. The teller informed us we…read moreneeded to see a personal banker to get that done, so we sat down in the waiting area. A lady without any name tag approached us and told us to follow her. We told her what we needed and then she asked for an ID and debit card. (He doesn't have a debit card, that's what we came in for...) she then told us there was no account. "He doesn't have a checking account with us." I laughed and asked Dad where his money is if he doesn't have an account. I stepped outside to call my mom for the account number, and a couple minutes later, Dad walks out and said she found the account. Turns out, the account had Tony instead of Antonio and that did make all the difference. She continued to be condescending towards Dad and I. She was snarky and overall probably shouldn't be working customer service if she is that way with everyone. Do better, Michelle... and start wearing your name tag.

For those of us traveling from outlying areas of Longview, this is a full-service branch in a nice…read morenew beautfiul freestanding building beside Buffalo Wild Wings, and in front of the movie theater. (For several weeks now, I thought it would be a little kiosk or ATM building or something. Boy, was I surprised.) You'll find both new faces and old at this branch. They remain extremely friendly and customer-service oriented. Maybe it's due to its being new, or maybe it was the time of weekday I visited, but I got right in to see a loan officer. As always, these folks treat you like old friends. I feel like they are truly out to protect my best financial interests, and keep me from making any major mistakes. My elderly mother had just gotten taken to the cleaners by an unscrupulous local auto dealer. ECU's loan officer helped us as much as possible with helpful advice on what to do next. It's a shame the state of Texas doesn't have Elder Abuse laws directed at shady auto dealers. Because they don't, it's important to find a bank or credit union with people you can trust. I trust ECU wholeheartedly, and love their new branch, which will be loads easier to get to than their main branch, south of Longview. Tip: Credit unions have expanded their list of people who are eligible for (free) membership. I encourage everyone who needs a friend in the financial sector to give 'em a try. Their rates consistently beat local bank rates, on both deposits and loans.

I had to call four times and speak to four different people who didn't really speak a ton of…read moreEnglish to cancel my debit card that I had lost. I actually spoke with a supervisor, and she told me there was nothing she could do for me, that I "had to go through the automated system". I explained to her that I actually had my card number, expiration date, and security code, my SS#, birthdate and everything she needed to validate me, but she said she could do anything for me. It is difficult when you lose something that is valuable and just want to turn off the ability to use the card, but are continually told there is nothing they can do. I had been very pleased with everything that Eastman had done for us previously, but this lack of customer service has me second guessing my decisions.