Because of the human resources department at First State Bank I lost my current job, they made me…read moresign the job offer for this same teller position and then they withdrew it. That human resources department is a complete disaster that has no respect whatsoever for applicants. I was unemployed because of them, it is the worst place you would want to work, they are liars, that leaves a lot to be desired despite being a "banking institution."

They are the worst. I am poor and budget every dollar so from the moment I opened the account I…read moreopted out of overdraft protection. It's not protection, it's usury. That means if the funds aren't in my account any charge is supposed to be declined. Every other month they turn it back on and overdraw my account and make me beg like a dog to stop penalizing me. Regulation E says they need my signature to turn it back on and that and is federal law but they are breaking the law and stealing from me. Be careful. It's very upsetting to deal with them and the manager is on a total power trip and enjoys my upset and bully's me. I'd change banks but I have it set up with my child's father for easy transfers. At this moment in time pay pal had tried my account for some 2$ charge and I'm 92 dollars overdrawn. It's against federal law regulation D and they are breaking it. Theft!!! Ask any AI. It's completely illegal.

Fast, friendly & attentive customer service. Very pleasant business experience . Highly recommend…read morethis branch

Went in to have a doc notarized (I am a long time customer, so no cost to me). I had to wait a bit,…read morebut no worries. Met with Monica, who was so quick and efficient at her job, it was a pleasure. Once we met, I was out in no time. THANK YOU MONICA!

This Bank of America location in Key West is consistently understaffed, which makes even simple…read morein-person transactions take far longer than they should. Each visit typically requires waiting one to two hours, which is extremely frustrating. Given that it's the only major bank on the island, you would expect it to be more organized and efficient. Unfortunately, it's very difficult to get anything accomplished here in a reasonable amount of time.

For those complaining, I sort of wish the manager would move up to Fernandina and help fix that…read moremess BoA calls a bank. At least the tellers here are fast and courteous. Those complaining about this branch haven't seen anything. In and out in eight minutes with the $4k I came to withdraw- no hassle, short line. Got three people deep and they promptly opened another window - and with a smile.

Had a wonderful experience! We needed some things notarized Ani Galstyan (branch manager) was super…read morehelpful. I would highly recommend this branch. While we were waiting another staff member took the time to come say hi and let us know we were next and shouldn't be more then a few mins. Keep up the great work! It's all about customer service.

I rarely write reviews, but this bank's behavior absolutely deserves public attention. The staff…read morehere are not just unprofessional -- they are outright reckless and irresponsible. Instead of providing basic customer service, they escalate minor issues and actually called 911 over nothing. Totally unnecessary, and a waste of emergency resources that we as taxpayers are funding. Their attitude is dismissive, their service is inefficient, and they seem more interested in stirring up drama by blatantly LYING than doing their jobs. I've never experienced anything like this at a financial institution. If you're thinking of banking here -- DON'T. There are plenty of other banks where the staff won't waste your time or your tax dollars. Absolutely disgraceful.

I took a long walk right before storm Helene hit and stopped at banks until I found an ATM that…read moreworked. It's always good to have some cash if the local world reverts to the non-credit card/no-apple pay/old school cash system! First State was the winner! I got our cash and I also got in a nice long walk! Life is good!