Waited for over two months for an appointment with pain management. The morning of the appointment received an automated call that the doctor was no longer seeing patients. He was scheduled to see patients for 3 more weeks before retiring, but abruptly left. When I called back I learned they no longer have a doctor that does back injections and wanted to refer me to another group of doctors in their office that would not be able to help me. They seem to value quantity over quality. read more

16 weeks in pain. Front end staff need to be trained in patient sensitivity. Appointment was at 2:15pm and at 2:45pm I ask the desk when I'd be seem. She says, we only do one EMG at a time and didn't know when I'd be seen. Mind you I had to bring my 12 year old to the appointment with me. read more

Five Stars - A Truly Exceptional Surgeon As someone who has undergone 25 orthopedic surgeries over the past 30 years, I've seen it all--and I don't say this lightly: Dr. Kane is absolute perfection. From the moment you meet him, his compassion, patience, and professionalism are immediately evident. He has a heart of gold, takes time to truly listen, and always communicates his treatment plans and objectives with clarity and confidence. His bedside manner is second to none, and he continues to provide top-tier care outside of the operating room, showing a genuine commitment to his patients' well-being. I never give five stars--for me, that rating is reserved for absolute excellence. But Dr. Kane has earned every one of them. If you're looking for a surgeon who combines technical expertise with empathy and integrity, look no further. He's the best in the field. read more

The Lewes office was packed. The parking lot was actually overflowing. I arrived in the office 15 minutes before my appointment, and waited in line for 5 minutes to check in. I didn't have time to complete my first visit paperwork before I was called precisely at the time of my appointment. The staff member who led me in, graciously helped me take my jacket off as my shoulder issue made it difficult. After her intake. I was spirited into the X-ray room by yet another very pleasant staffer. After the X-rays, I went back to the treatment room where within two minutes the PA, Prosper Carley came in. He examined me, reported on the X-rays, diagnosed my shoulder impingement, treated me, and provided a comprehensive treatment plan. I wanted to do this review because several others reported negative experiences. This so far exceeded my expectations that I just had to amplify it. Professional, pleasant, and knowledgeable describes all the staff i encountered. And I was out the door 25 minutes after the time of my appointment. read more

This week I have tried to speak to a living person 4 times. Never did get to speak with anyone so I just told them to cancel this weeks appointment. I needed some tests done before the appt but no one ever contacted me to get the tests done. read more

First, let me state that the Doctors are great. My issue is with the front office. EVERY time I have an appt they do a pre-auth. Which is fine. However, you cannot with mine thru the bc/bs website, you have to call my fund office because we are privately funded. All this info is on the back of the card. YET, every time it takes 3 phone calls to explain yet again how to do it. So here I sit after checking in and not being spoken to very nicely by Vernice, who I know is the one I argued with a day ago about this! Ugggg can people just do their job please?! read more

I had an appointment at 10:45 and wasn't brought back until 11:45. They told me I could reschedule but I waited 5 months for this appointment. Be prepared to be there for hours. read more

First of all, I hope you aren't actually in pain, because they won't be able to see you for at least 3 weeks. Then they will bombard you with messages and information, have you fill out paperwork online, which seems convenient. But in my case one of those messages said 3:45. My original appointment made over the phone was 3:25 so I thought maybe I misheard her or something. I have ADHD and mixed communication sometimes happens. I got stuck in traffic after taking the wrong way initially (I'm new to the area) and arrived around 3:50. Keep in mind that this is still only 25 minutes after my original appointment time even with the miscommunication. I was told they just "no showed" me and I would have to reschedule. I told them about the miscommunication and that I'd spent 3 weeks in pain waiting for this appointment. The pain in my knee (likely torn meniscus diagnosed by urgent care then ER) has been affecting every aspect of my life. I politely asked if there was anyway he could see me. I had a preliminary diagnosis and all I really needed was for him to take a quick look at it and refer me for the MRI he was going to need to make a final diagnosis. The woman behind the counter tried to call then begrudgingly went to check. She came back and said "Sorry he can't." I was getting pretty annoyed. She said, "Why don't we get you rescheduled." Then she looked and looked and looked again. I finally said to her "If you can't get me in this week, I'm going elsewhere." She told me it would be at least a week. I'm livid at this point. I tell her never mind I'll go somewhere else. As I start down the elevator I tell the woman next to me what happened and she says "Oh that's awful, I hope they don't charge you." So I headed back upstairs and I asked the receptionist, "You aren't going to charge me as a no show are you?" while standing in front of her. She babbles off something about it depending on my insurance and I reply "It has nothing to do with insurance. Are you charging me for a no show?" And she says "You weren't here at your scheduled time." I left went downstairs, then came back up and took a selfie in front of the logo to prove I had been there. I then immediately called my insurance company and filed a complaint to be certain I wouldn't be charged. I may file another for denial of service under the ADA. I have severe ADHD which can adversely affect my ability to process information and manage time. They were aware of this as I had already filled in my medical history forms. These people are the most uncaring excuses for medical professionals I've ever encountered. I get that it was the end of the day, but if you don't want to work that late, don't schedule appointments that late. They won't do that though because they want that money. Doctors used to schedule "sick visit" time slots so they could fit in people who needed to be seen. Unless they no longer do that either, there should've been a way to fit me in. I've been in pain for three weeks! If the doctor had a special event or some reason he couldn't stay, fine. You come out apologize and make an appointment time for the person who got shafted because you didn't want to miss billable hours. Really, it's the least you could do. read more

Uneducated staff. I went in with legit health insurance, took off from work and was denied care because I was told my insurance was not a "real" insurance. She kept telling me it was a Maryland insurance, which it was not but doesnt matter if it was because I was in network with their office. So I left confused and embarressed. I called my insurance company and my network that is associated with my insurance and explained the issue. Both jumped on the phone and we did a 4 way call with Kim from First State. She flat out lied and stated she called my insurance company and said I was not in network and could not take me. After multiple repeated times explaining to her that we have basically every doctor on their list and in network, she changed her story and stated that she had to do whats best for the office and company. And she refuses to take me. So she made an executive decision and hung up on us. Not only did I miss work but the attitude and service was horrible here. Ever if they did decide to take me I would never go back. If I could give them no stars I would but I guess Ill settle for one. read more

I give a minuet to their PA and doctors for over booking. I have been coming here for 3 years for Dr Schulze and now Doctor Sutherland. Never have I been seen prior to an hour after my appointments. With limited specialist in the area there is not much choice for pain management. The schedulers are just horrible with no common sense when booking patience's. read more

I started coming here for Dr Kane for shoulder issues. Seen on time every appointment friendly, informative and patient. Surgery scheduled, pre-op stuff explained and followed up. Very comfortable with the entire ordeal, will continue coming for my post op follow ups and any other orthopedic needs in the future! read more