Spent 3 hours here. Waited in a waiting room with nobody else waiting for over an hour, waited in…read morethe room I got called back into for over 2 hours in total. This was not due to a high volume of patients. After being sick for a week without improving they give me a flu and covid test (that they charged $500 for) and say just take some mucinex and go home basically. For this I received a bill totaling over $1,100. Unethical and should be illegal.

In & out in less than an hour. Front desk reception wasn't great, but otherwise everything pretty…read morestandard. Apparently they have an option for online check-in beforehand.

Had to get tested for COVID-19 prior to travel. Testing was fast and efficient and the doctor was…read morefriendly. Will definitely go back if needed!

From the owner: COVID 19 PCR testing for international travel. Results will be available in 30 minutes. Cost is…read more$139.

HANDICAP PARKING IS HORRIBLE! For a location this size the…read morenumber of handicap parking spots is 20 % of what is needed!

This was a GREAT medical facility. They got my wife checked in, May sure she was comfortable,…read moreprepped her for her gallbladder surgery and took Great care of her through the whole process. Nurse Angie was on top of her game, professional of taking care of her, answers to all her questions and made sure we understood what needs to be done after surgery when she is at home. Also thanks to Dr. Wallings taking good care of her.

Was seen by Julie Hurst this past week. She was both kind & thorough. Always a good experience at…read morethis UC!

Urgent care is great if you come in knowing exactly what the problem is and sometimes even what…read moremedication you need. The service is quick- so quick that you need to advocate for yourself so that nothing is missed. Even when it isn't busy the doctors are very fast in their examinations. This place is great if you are a well informed patient. Make an appointment with a primary care physician if you aren't sure what your issue is. I know it takes forever to see a doctor in Louisville- especially as a first time patient. But, it will be worth it to know that you are getting a thorough check up. For a doc-in-a-box this is the best one in Louisville!

Excellent immediate care center. In and out in less than an hour. The nurse practitioner really…read moretook the time to listen to my concerns and symptoms, and conducted a thorough physical exam.

I had a terrible experience with these guys. I had a bad case of food poisoning that wouldn't go…read moreaway, and I was only visiting Kentucky for a week. I went in and the physician's assistant said they needed to run tests (and send them to a lab), but the results would be back in ONE day. Well, after that day came and went, the receptionist said the tests usually take 3-4 days. On my last day in Kentucky, I decided to go in and speak to one of the other physician's assistant. He told me that the results would take a full week, and they refused to give me anything to treat my food poisoning, until the results were back. Well, I had to leave town sick, with no medication. They of course apologized for the "miscommunication," but refused to do anything to help me. Of course, if they had told me their lab results would take a full week, I would have tried to find another doctor with quicker results. But their ignorance of their own procedures not only kept me sick. And they sure didn't offer to refund my money for their shoddy service.

Every since Ramirez left this place has fell apart Dr Bokhari called me cripple and was cussing…read more Very unprofessional and very disrespectful and rude. And Destiny is trash

Great staff. I have been seeing Catherine Croomer. Very…read morethorough and addresses all my concerns. Highly recommend this office.

wonderful staff and doctors. I've always been seen quickly, unless there was a huge boom (like…read moreduring Covid peak), and then they would allow me to wait in my car and call me when it was my turn. Dr Louisse and Dr Vaynerman are absolutely fantastic and know their stuff. Dr Louisse is really good with kids, as well. Ive had a couple instances where I called them back with new or worsening symptoms and they give me advice on the phone, or tell me to go to er. they care, and they will make sure you are taken care of!!!

**Covid-19 related post**…read more What a hard working team of health professionals! This past weekend my 7 year old was showing signs of what was probably a summer cold. Being that she's not able to get vaccinated yet, and we're reported surges in covid-positive cases in the area, I wanted to get her tested before considering any weekend plans. I called many different urgent care and local pharmacy options looking for a rapid test on a Saturday morning. Norton urgent care was the only place I found that was responsive over the phone, were administering rapid PCR Covid tests, and were accepting walk-ins same day. Yay Norton! When we got there the person at in-take was friendly and helped me understand the process. We checked in were told it would be a 2.5 hour wait. We were willing to wait and so I gave her my phone number and we chilled out in the car. (Pro tip - bring water and snacks, we were not prepared and had to have supplies brought to us.) Then when it was our turn for registration, the same person called me to get all the information and went through the paperwork I would need to sign. At about the two-hour mark, earlier than expected, the team was ready for us and I got another call to come inside. My daughter was seen promptly, the test was administered, and results came back within 20 minutes (negative). The urgent care doctor gave me follow-up suggestions for her cough and we were on our way. I want to commend the staff at Norton Urgent Care for their professionalism, kindness, patience, and competence during our visit. We always knew what to expect and felt like all safety precautions were taken. I was surprised at how difficult it seemed to be to find a testing location same-day with rapid results near me, but once we found Norton we were in good hands.