If I could give this a negative star I would. They are doing business both as Master Tours and…read moreTranscendent Charter. They cancelled my charter by EMAIL at 10:38pm. I happened to find the email the next morning (I don't check it frequently) which gave me less than 20 hours to find a replacement charter. They promised a full refund - it will be mailed in 3-7 business days, 2 weeks later - we can't help what USPS does, 1 month later - we'll have to get the check stopped and rewrite it once the funds are back in our account (uh - the funds never left your account because I didn't get the check!). 4 months later I'm still trying to sue them for my money and they are avoiding service. They are never at the business location and won't answer any of my attempts at phone calls, emails or texts.

From the owner: With initiatives to transcend the limitations of the motorcoach industry, Master Tours is becoming…read moremore than just a bus company. We believe it's our responsibility to cultivate a collaborative thinking environment amongst our support staff to create transformational change in company improvement and innovation. We are also committed to significantly increasing our engagement within the community of Greensboro and our goals to achieve vehicle efficiency and energy sustainability by moving towards a full fleet of long-range hybrid and electric vehicles by 2030.

This place is extremely non-responsive (for a limo company). I used their website to request a…read morequote for a ride more than 24 hours in advance. They didn't get even get back to me until late the next day -- AFTER the ride was needed. And the quote was HIGH, and not competitive. Other limo companies in the area returned calls, texts, and emails within 5-15 minutes -- these guys couldn't even be bothered to respond in 24 hours. And they still bothered to send a quote even though the time for the ride had PASSED. I found this very unprofessional. Look elsewhere.

Chris was fabulous. Very professional. He was picking up some friends from the train station in…read moreGreensboro. He kept in contact with me regarding the train status and once he picked up my friends let me know the eta. I will use this firm any time I need transportation services