This was my first experience selling a home and it proved to be very disappointing. Suzanne and…read moreher associate, Gretchen, walked through and the red flags were immediate. As we were walking through Suzanne asked, "is it yours to sell?" I thought how odd a question. I couldnt help but wonder does she ask all her clients that question? She also stated she would take a 5.5 % sellers commission instead of the customary 6%. I didn't think much of it until a few weeks after signing the listing agreement that she indeed was charging 6% and not the 5.5% she had promised. During the initial meeting she said she wouldn't be putting her agency sign outside because more and more homeowners were making that choice for privacy. I thought it sounded a little odd but this being my first time selling a home I didn't question it. None the less the second it sold there was a sign planted in the front yard. I had just purchased a new Samsung washer and dryer a few months prior and I had them listed as an exclusion in the sale, however I was forced to leave them when I moved. Unfortunately the refrigerator had a maintenance issue while the condo was listed and I could have spent $200 and had it repaired and all would have been good but again was forced to give the buyer a $2500 credit. Gretchen is nothing more than a bully and a thug and will say or do anything without any consideration for honesty to get what she wants. She accepted a low ball offer without consulting me and set up 2 closings, a closing for me alone and another for the buyers so we wouldn't meet, how insulting. While taking care of some final touchups before an open house one of Suzannes employees was lending a hand and started talking about Trump's stolen election and she couldn't understand why we couldn't agree with her. My friend found it so disturbing and unprofessional he left. If you see Powers Realty Group coming, turn around and run.

We had seen mailings for Powers Realty Group over several years, but did not contact them for…read moreselling our unit at first. We used larger real estate companies. We wish we had chosen Powers first. They handled our sale with professionalism, expertise, and extensive experience in unique selling circumstances. This allowed them to complete the sale when larger real estate firms couldn't. This speaks to their network of support partners and excellent professional relationship with them. From our first meeting with Suzanne and Gretchen, we were so impressed with their preparation and attention to detail. Both Suzanne and Gretchen arrived at our home with face masks and were very serious about the new showing and realtor protocols with COVID19. They maintained this same level of diligence and customer focus to all aspects of our sale. Gretchen and Suzanne exhibited expert knowledge and problem solving skills when faced with all phases of the sale and any challenges as they arose. They kept us informed and presented solutions while working collaboratively with us throughout our sale's progression. They were always available and responded promptly to us. Abbey was integral in the smooth execution of all the tasks during the sale. She was also a delight to deal with. Powers Realty Group presents itself as a boutique broker. They are the epitome of this label. They are right sized, specialized and the perfect balance of exceptional customer service and expert knowledge base. They shine throughout the range of real estate possibilities, from niche property sales to traditional properties. Our only regret is that we did not call Powers Realty Group sooner for our sale. Thank you Suzanne, Gretchen and the team for a job well done. We are very grateful.