This company hires what feels like literal kids to work with your children. I'm talking about straight out of high school with little to no real experience. Many of them have never worked with children before in any meaningful way. We've had people show up whose background seemed completely unrelated, like DoorDash drivers or waitresses, with no proper training or understanding of what this work actually requires. The director is completely dismissive to parent input. It doesn't matter how many times you raise concerns. You are ignored, and brushed off. There is no sense of partnership or care. The girl that handles scheduling is inconsiderate and unprofessional. Because of this, there is absolutely no progress. How could there be? There is zero consistency, zero experience, and zero accountability. On top of that, the constant call-outs and last-minute cancellations are out of control. You cannot rely on them at all. Sessions are missed, schedules are a mess, and you're left scrambling. This company clearly prioritizes filling shifts over actually helping children. It's beyond frustrating, and honestly, unacceptable. Overall this agency lacks empathy and is the complete opposite of what they market themselves to be. read more

My daughter has been going to First Steps for Kids for the last six months, & I wanted to share an updated review. The staff here are truly incredible. From the warm and welcoming receptionist, Cat, to my daughter's wonderful RBTs, Mariah and Ina, and her sweet and amazing BCBA, Merrin--everyone is so friendly and caring. Erin, another program director and BCBA, is a gem too. Even the substitutes have been great. We feel so supported here, & I'm beyond grateful for the level of care and attention they give. Anytime we have a concern about my daughter, they're quick to help with ideas, support, & anything we need. They even host a monthly Night Out for kids so parents can have a break, which is amazing! I'm really blown away by how special this place is and how much it means to our family. I feel like my daughter is in the best hands when I drop her off & my only wish is that we found this place sooner. read more