The staff here are usually awesome, and produce is so fresh! I have unfortunately had two negative…read moreexperiences with a cashier named Cristhian (spelled that way on name tag). Last week, he shrugged when I asked where the disability scooter was, and he told me to ask someone else. It was behind him. He wasn't even busy. At 5:30 pm Jl. 3/26. I asked for help finding the TP that was 35% off, because a palette was in front of the TP. He sent a pleasant young man named Sean after it, who brought back the wrong one. Sean went back. Cristhian then told the Customer Service guy Drew, that Sean had not brought the one he asked for. Well, C had NOT specified details to S, and I said so. C rolled his eyes and tried to argue. He also argued that the $28.99 TP was the same price as the $19.99 one on Rewards. He tried to put his own mistake on me. I own a small biz. Let me tell you, this guy is nothing but a liability.

I had a very pleasant experience shopping for my groceries here. There were lots of sales on…read more everything that I needed was in stock. Thank you - Missie

Great , but the Seafood and Meat are great ! But, very expensive! Finest at Sea is the best seafood…read moreon the Coast , but , you sell their product more than they sell it at the Retail store on Erie street! Local meat from say Berryman Farms and the island products ! One BC, one Island!

Cute local market with all kinds of goodies! Both organic and fresh! Their produce is super fresh…read moreand plentiful and the employees are all so very nice! Loved my local finds of honey, sea salts, veggies and all kinds of sauces and spices. Also loved their premade food selection for grab and go! Great place to go and shop!

This is my favorite inconvenient location as it's nowhere near where I live, but they always…read moresupport local farms and food suppliers, giving good deals on local organics! The frequent free tasting stations for products are a nice touch too :)

Thifty's isn't the cheapest supermarket, but it's not that expensive either. As with all…read moresupermarkets, they have sales from every Friday. I've always liked their fresh seafood area. It's pretty good for a supermarket. I find their produce a little bit expensive so best only to get what you really need for convenience sake. It's usually pretty easy to get to and parking is simple. Will be easier whenever they open the bridge again. Thifty's are always clean and bright and never too crowded which might not be a good thing for them, but it is for me. They still give out paper bags too.

Produce was very good but gentleman at the counter was friendly but quickly took my American money…read moreand gave me change in Canadian and it rushed me out. I got taken for a couple of bucks on the exchange rate and it was clearly intentional. I said I would rather use my credit card now. He said no the transaction was already gone through. Cheated me. Buyer beware

First time to this store or chain, but as it was recommended place to shop (by my friend who has…read morechecked out several shopping options & others I'm cat sitting for), I figured why not check it out. i just needed a few basics for finishing up my supper plans after all. I was happy with the amount of selection throughout the store. There's lots of premade/quick to add to meal options in the first aisle as you walk by the sandwich prep area. As I did arrive within the last hour they were open, I didn't do a full exploring kind of shop. I had a mission & didn't want to overstay. However, what I did notice is that things seem well stocked, with recognizable labels for both conventional & organic items. I found what I wanted & a bit more (hurray for eggnog still being available after New Year's Day!). At the till, I left thinking prices seemed about the same as the other 2 market/grocery stores I've stopped at. This one was just much more manageable for me to shop. I really enjoyed the fact that it is small enough that I'm not using all my energy to reach the dairy/fridge aisle. I didn't see any aisle description signs but then again, as this is a smaller store there isn't a giant long section & you can see things a lot easier from either end. Store seemed clean & accessibility wise was decent for width of aisles, entrance/exit. The line-up area/ access space around the tills would be easy to navigate for any mobility aid. Important to note, there's minimal street parking available. Definitely one can describe this market as a neighbourhood market & best to walk there, bike, bus or be dropped off. I also have to note it was a nice surprise to see the person stocking the store was able to help manage the line growing at check out. That's rarely the case in bigger stores to have a till open up. The only reason I'll give a 4 star is that the person stocking throughout the store passed me several times while I was shopping. Yet, never asked if I needed help or if there was anything in particular I'm looking for. I found things well enough by myself but that kind of struck me as odd. It was also weird for what seemed to be a community store, not to have a welcoming vibe from him or any of the staff throughout my shopping time/check-out. Overall, decent place to grab groceries or find some prepared items to make your meal prep easier.

As a disabled person, I was willing to pay the outrageous prices due to a disability scooter being…read moreavailable, and super helpful staff. However, on a recent visit a male staff from Produce repeatedly reached over me and bumped into my scooter as he fawned over an ablebodied customer in line. He acted as if I were an object. No "Excuse me," nothing. When I spoke up, he mansplained how he has the right to do this and, "I'm sorry YOU feel THAT way." I told him he was physically hurting me, besides being rude. He continued to abuse me. The Human Rights Tribunal confirmed I have grounds for a disability discrimination case. An assistive device is legally part of a disabled person's body. What this employee did was assault. As well, the payment terminals have been moved so they are too high for disabled people to reach from wheelchairs. Thanks, but I can pay more reasonable prices for organics at regular grocery stores, and get treated as if I am human. As I said, I went to WF mainly for customer service. Not to have my human rights violated.

Whole Paycheck, as it used to be called, is not that bad regarding pricing, and they often have…read moredeals, so I no longer call it by that name. However in the sandwich department, they have really fallen down recently. I used to buy lunch there often but stopped when their selection became smaller and much worse. Today I bought two sandwiches, both suffered from soggy bread and insufficient ingredients. One was an egg sandwich with barely a smear of egg, whereas not that long ago the egg used to burst out of the bread. No butter, no margarine, no nothing. WTF? And to make matters worse, wilty old lettuce. This is a disaster, a sandwich disaster. Cheaping out on egg? Egg is not expensive. Why? Cheaping out on hummus? Why? Hummus is also cheap to buy and cheaper to make. The other sandwich was made with hummus or was supposed to be. It was soggy, with the smallest amount of hummus possible. There were tomato slices but when pulled out they were old and wrinkly. I'm old and wrinkly too but don't want that added to my sandwich. So Whole Foods, if you are listening, I'm not buying sandwiches from you again and if you're wondering where your customers are going, try building a better one, like you used to do. ,

We drive out of our way to come to Thrifty Foods because we know they have everything we need at a…read morebetter price than most of the other grocery stores. The fruit is as fresh as it comes in Canada. The meat department has a good selection of carnivorous delights. The young woman who works in the seafood section is SO cheery all the time. We love buying seafood here! They have Mum's favorite lobster and it's not a bad price. Nice people, fresh groceries and a good location make this Thrifty Foods our favorite store for appies and dinner. Lots of parking too!

thrifty Foods has a phone but never answer it! . could care less…read more Why have a customer service phone that is never answered?

I just got back from a grocery run at Thrifty's, and it's clear that COVID-19 has transformed…read moresomething so simple and routine into a new experience altogether. I highly commend Thrifty's (and its conglomerate, Empire Co. Ltd.) for its swift response in promoting health and safety in its store. Some noticeable changes to enforce social distancing: - Reserved shopping time at 7am-8am for seniors and immunocompromised customers - Marked lines to indicate where 6 ft is for customers lining up outside the store and at the cashier area - Limited number of customers allowed in the store, as monitored by a staff member at the door (one entrance/exit only) - Sanitized shopping carts given directly to the customer outside of the door - One-way aisles, as marked by arrows on the floor - Plexiglas cashier shields, gloves, and sanitizing spray bottles to protect cashiers For more popular items like eggs and produce, Thrifty's has also placed signs limiting customers to the quantity that can be purchased. I was actually very impressed with how well-stocked the shelves were. With emotions running high as uncertainty sinks in, this is undeniably a trying time now for many people. However, it's important that we appreciate those in the service industry who continue to go to work to ensure that our lives can function as normally as possible in the circumstances. On that note: to the two staff members monitoring the door and providing shopping carts, thank you again for your warm smiles and friendly conversation despite the long hours worked. I wish I had gotten both of your names, but in any case, I see you and I appreciate you.

Thriftys Fairfield Florist- I went into the Fairfield…read moreThriftys Florist to discuss a $3,000- wedding order. The Manager, Petra, told the Service Agent at the front desk that she was too busy to speak to me. And that she was leaving in 5 minutes. She told the Service Agent to tell me to "come back tomorrow." She wouldn't come out of her Office nor take a moment to say hello. I then said to the Service Rep that I would prefer to make an appointment, rather thsn just drop in. Petra told the Service Rep that she would be available at 3pm tge next day to call me. I provided my name and telephone number to the Rep and confirmed that Patra was to call me at 3pm today. Guess what happened? 3pm and NO CALL ftom Petra. 3:15pm and still no call. This Floral Manager was rude, disinterested and wasted my time. I'm letting you kbow so that she doesn't waste your time! Try another Florist or another Thrifty's location.

Hands down the most delightful labyrinth of imported foods you will ever find in Victoria. Sooooo…read moremany little rooms that each make their own remarkable impression. The mere act of wandering through the store for an hour equaled the joy of the things we bought (the kind and attentive staff, the hidden piano player entertaining guests with holiday tunes, and the person in a top hat and coat tails opening the door for customers didn't hurt either). A MUST SEE!

What an amazing foodie spot! They have everything you can imagine relating to good food!! And…read moreeveryone who works there is so nice and well informed about the products. Any spice, sauce, balsalmic, chocolate etc etc And it is soo clean! What an awesome store!