This bike shop is something special. They have the knowledge and skills to get anything on wheels…read moremoving forward. That's not where this story ends. The people working there are good humans. They literally dropped everything to fix my flat tire to get me back on the road. They do it with humility and a smile. All other shops are just not as good as this one. This shop is special. If you need a bike or repairs to your bike, get your butt to this shop!!! They will take care of you for a fair price and not remind you how little you know about bikes. They took the time to educate me on my bike and the various details so I can maximize my riding pleasure. Did I mention how rad they are???

I took my Aventon E-bike in for a tune-up service and even paid in advance. When I picked it up,…read morethe display was improperly installed; it was crooked. But the most disappointing event was that my Aventon lock, a $70.00 item, was missing. I called immediately and explained the situation, and was instantly told my lock was not on the bike when I dropped it off and that I was mistaken. Talk about a slap in the face. I trusted that facility and was met with this. I will never return and will share the situation with my fellow riders. I had hoped that they would be a dependable partner in maintaining my bicycle, but that will not be the case. And to be told I don't know my bike is truly condescending. I guess the small amount I spent, $130.00, was good enough for them, that they would forfeit any further purchases. I can buy another lock; that's not a problem. But if considering their services, I would think twice and definitely seek service elsewhere.

Very informative on items and service on repairs were efficient …read more I paid about 100$ more for my rollator that I love . Then a friend checked for pricing and found it to be cheaper on Amazon ! Still the service and comparison shopping , and any adjustments is what I would not have had through Amazon , so I am still happy with my purchase !

They listened to my needs and gave me just what I wanted. They made helpful suggestions. They had…read moretransport wheelchairs pre- assembled. The other products he assembled right there. These men were so courteous and knew their products. I totally enjoyed the experience.

Buyer beware! I started my search for a roof rack for my 2023 Chrysler Pacifica after finding out…read morethat they were back ordered at the dealership. Looking on line found the Rack Shop. I called and spoke to a representative who assured me the rack would fit on my car. I spoke to the Body Shop in Fort Lauderdale to confirm what I was told. I ordered and paid $789.96 over the phone for the rack. I brought the car and the rack to the Body Shop for installation to be told that the rack does not fit on this car. There are 2 groves on the top of the van that are covered with trim. When the trim is removed there is a grove and mechanisms within the grove to attach a proper roof rack. The roof rack from the Rack Shop does not fit in the grove. Upon calling the Rack Shop, I am advised at this point that the rack is not supposed to fit in the grove; rather, it is to be screwed into the roof. The Body Shop strongly advised that this was not proper; I would compromise the integrity of the roof, damage and devalue the vehicle, and most importantly, it was NOT a safe application. Given that I chose to not install. The Body Shop put all of the pieces back into the same boxes and shipping box and returned it to me. I paid another $182.27 to ship it back for them. They received the rack and emailed to tell me it was missing 2 screws and some instructions and wanted me to pay an additional $59 to receive my refund. Everything they shipped to me was put back into the packaging and shipped back to them. The Website and the people of this company falsely represented that the rack was compatible with my vehicle. It is not. It is false and misleading and this is not a Company that anyone should trust or do business with. I would not have even given a star if it did not require something.

Rob is great at what he does, true professional. He knows the in's and out's of all the gear. I got…read morea rhino rack for my Jeep off of him, he installed it. Very happy with that decision, looking back, very glad I had him install, vs. trying to install myself. He answered all my questions, and helped me figure out which setup for the Rhino Rack I needed, there's a lot of configurations. Also, he was nice enough to give a veterans discount and let me work out of his shop while he was working on the install. Again, the install is a lot of work, taking the top on and off multiple times and drilling into the top that could go very wrong if not done correctly. I'm excited to put the roof rack to use at Home Depot or on the trails.

Long over due but this is a 5+ Star business! I've been riding Specialized for more than decade…read moreand very happy with my bike. I moved to Austin recently and during the really cold weather earlier this, I thought it was a good time to take the bike in for the Annual Service & Cleaning. I've always been happy when taking my bike in to a Specialized store for service... but this is an entirely different level of customer service! First, no need to call. Just book it entirely online (my preference). I filled out the information online and for the remainder of the scheduling, it was all done via text. They are very accommodating and it was easy to get an appointment to bring my bike in. The repair shop is located at a different location but they really go that extra special touch. When you arrive, just text them and a service person will come out to your car and pick up the bike. No waiting, no extra paper work to fill out. Literally hand it over to them and you are on your way! Now, as I said, I've always been pleased with repairs/service from Specialized store, but generally you are going to wait some time. Being this is Austin, and I'm sure others had the same idea given the weather, I had anticipated a few weeks to get my bike back. But instead it was only a few days! When they contacted me, I thought it was to tell me they discovered something that needed replacing, but instead, it was just to pick up the bike. Payment online is a breeze so again, just had to pull, text and someone brought the bike out to my car. It's like the Ritz Carlton of bike shops! My bike as good as the first day I purchased it. That is until months later when I took a spill. Just not paying attention while riding; I noticed the gears not shifting as smoothly so I knew exactly who to take it to! Again, getting an appointment was as easy as the next day! After dropping the bike off, it wasn't long before I received a call and fortunately, it was something pretty minor and I would be able to get my bike the next day! I don't live in Austin, but it's worth the drive for the quality of work they do and their professionalism. Certainly they work on other bike brands, but if you own a Specialized (or any other bike) you won't ever regret bringing your bike here. Everything from the scheduling, the speed and quality of their work to the friendly staff, this is truly a Five Star business!

Best bike shop I've ever dealt with(not just in Austin). These guys are amazing, and always manage…read moreto come through with anything I need. Their service and sales teams are both awesome. 10 stars

After 15 years as a CPAP user and receiving supplies from multiple vendors across the country, I…read morelearned to expect poor orI mediocre service from most vendors. The first one I used upon moving to Meadowlakes was horrific! Then I tried Wise Owl Medical Supply. I was very pleasantly surprised by the quality of service and genuine kindness and professionalism of the staff. Alicia is an asset to Wise Owl. She took the time to go over my equipment and my supply needs. I actually learned a few things I never knew about my equipment. If you want outstanding service, head straight to Wise Owl medical supply in Marble Falls.

I have had several billing issues with them that are unresolved. Alicia Turnley has not followed up…read moreas promised. I would not recommend them.

Absolutely felt welcomed and comfortable walking in here. Missy is fabulous and walked me through…read moreall the things I needed to know. They have a variety of options!

Wendy is Very professional and Helpful! She worked well with me as well as my physical therapist.read more

At first, I didn't know what to think because I had never heard of this place, but when I met Cris,…read moreI realized he's a professional and polite person. When I brought him a couple of my toys, he quickly responded, fixed them, and cleaned them. He even sold some of them for me. Honestly, I had a very good experience and I can't complain. He's a very professional person, and I recommend him. P.S.: Keep in mind that he's always very busy and doesn't have much time to chat! JMP.

Chris is fantastic. Reasonably priced and just a great experience every time I visit the shop…read more Leander is lucky to have this shop. I can't recommend supporting this business enough.

Mary helped me pick out an appropriate wheelchair for my 12 year old grandson who had quite an…read moreaccident and was in the hospital. She picked the perfect wheelchair given my financial constraints and the actual physical aspects of the wheel chair needed given his hip dislocation. She had so much patience teaching me how to pack it for traveling too! The physical therapist said it was perfect.

I was looking for a cushion that I could use while I have a raised sore on my buttocks. Most of…read moretheir inventory is for wheelchairs or tail bone issues. There was one possibility but the young woman said she couldn't open the box so I could see if it would be a solution. I had to tell her I would pay the $40 for it since she " didn't want to get in trouble". It is not a great solution but I am using it as best as I can for short times. How does a store expect to sell a medical solution without a test model available? Go to a store that lets you at least sit on a sample before purchasing!