This past summer my son set me up with Fitton Moving & Storage, he has used them in the past and I had a extremely heavy large safe, King size bed frame and mattress included in what was needed to move and all my belongings were able to be moved. These movers are strong and capable of handling everything. No issues whatsoever. read more

I wanted to take a moment to say Thank you. On 24 March, Eric, Shaq and Mike moved me from Hanscom AFB, MA to Manchester, NH. This was my second time having Eric help me move. All three were absolutely wonderful, professional and incredible. They helped me move during a very stressful time and I am truly grateful for their help. My new apartment was up 3 flights of stairs and they never complained once. They are rock stars!!! I will definitely be recommending Fitton Moving and Storage and your company will be the first one I call the next time I move ( hopefully not moving for awhile!!). Thank you to Dave for fitting me in last minute. To Eric, Shaq and Mike: thank you again for being so awesome and strong! I appreciate all you hard work and positive attitudes. read more

We purchased a 450lb cast iron bath tub, and had the problem of getting it upstairs into the bathroom we are renovating. We tried getting the tub upstairs ourselves, but it was just too heavy and awkward. Of the 10 moving companies I called, there were only two willing to even take the job. The guys from Fitton showed up right on time, were extremely nice and professional. They were very careful not to damage anything - walls, stairs or furniture. From the time they rang the doorbell to the time I signed and paid was 9 minutes. The owner and from office staff were also extremely easy and pleasant to work with. Fitton came highly recommended, and when we move again they will be the only moving company we call. read more

Recently moved from Fitchburg to Orange, MA with (very) heavy oak furniture and lots of Sterilite containers filled with books, etc., on a raw, rainy day. We moved from a townhouse that was a considerable uphill walk from the area where the moving van had to park. Despite these less than ideal conditions, the three young men sent to move us were unfailingly polite, cheerful, efficient and professional. The owner of the business and the office manager were equally pleasant to deal with, readily answerings our questions prior to the move - no matter how trivial they were. Setting the appointment for the move was easy, payment options were plentiful (cash, check, an assortment of credit cards). I found the hourly rate I was charged to be competitive with other local moving companies. [Because of the size of our move, we were charged an hourly rate rather than having the owner appraise the move in advance and quote a price which he would have done if we were moving a whole house rather than a 2-bedroom apartment.] read more

Incredible that the government still has a contract with this company. The worst customer service I have experienced in my 32 years of life. I contacted David over the two months prior to pick up to ensure we were on the same page with address of the disaster restoration company and the adjusted approximate weight after our house fire. He seemed like he had it together. He was allotted three days for pick up. On the first day he cancelled and I was fine with that. The second day came and he cancelled again. Then the morning of the third day David awoke me (since I moved to the west coast) with a phone call accusing me of telling him that we only had a desk, futon, and bench, when I clearly stated to him that we still had about 6000 to 8000lbs of goods that were restored and we discussed the larger items. David also insulted our disaster relief agent who had never met while on this phone call. Then when I responded to him how incompetent he was he cowered down and said he didn't deserve to be spoken to in that way. Needless to say he showed up on the last day with a truck that wouldn't even fit a quarter of our stuff. So our disaster relief agent had to meet this awful company a second time the following Monday effectively costing him four days in the end of it all. Then we explained to David that we have a newborn and where looking for a ship date to the destination he had the audacity to tell my wife that our baby is not his problem. Which may be fact but just another example of the type of customer service you receive from the OWNER! We are receiving our house hold goods today, two months later and we expect to see lots of damaged goods. Hopefully we are wrong. God awful company and service!!!!! read more

We've used Fitton for moving services multiple times in the past two years. The service is outstanding! They always arrive exactly on time with smiles on their faces, even at 8am on a 95-degree day. They confidently and effectively navigate the city of Boston, even down those narrow streets of the North End and Beacon Hill. Our favorite is Dave, the owner's son, who always exudes a great sense of humor coupled with utmost professionalism. Highly recommend! read more

BEWARE!!! Worst move in 16+ years of military service. Multiple items were broken and David J. Arsenault failed to come and inspect the damage but instead gave me a low ball offer of $94 for over $750 worth of damage! When I asked for a breakdown of how he came up with the $94 amount he refused to provide but just stated it was based off of his "experience". He then kept trying to brush off my claim to the military vs doing the right thing so I can have my belongings repaired. Avoid at all costs!!! read more

We hired Fitton Moving for our recent move across town. The guys they sent were wonderful - personable, hard working and respectful of our belongings. Everything went very well until I received the final bill, which was more than double the initial quote (we were quoted just over $1k for an in-town move and the final bill came to over $2k!!). I understand there are going to be times when the final bill comes in higher than the quote, but for the bill to be more than double the initial quote is crazy. We told them we had a 2 bedroom townhome, with a finished basement & bedroom so it functions as a 3 bedroom. They showed up with a tiny truck intended for a 1 bedroom apartment, then charged me when they needed to go get a 2nd truck (plus all the labor & time to go get the new truck, drive it to our house), plus storage fees for that 2nd truck overnight, etc. So while their workers are wonderful, I cannot recommend this company and would recommend that you steer clear. If it weren't for the workers, I would have given this company a 1 star review. read more

Arrogance and poor customer service made this the worst moving experience of my military career. Lack of communication, last minute cancellations, poor time management and broken property are clearly what you can expect from these people. I've already filed legal action with them. read more

No one should ever use Benson Street Storage in Fitchburg. I had someone empty my unit prior to my due date on my contract. The company told me the unit wasn't empty so I was trying to make arrangements to finish the job while I was still paying on the unit. I get a call from a David J .Arsenault demanding I empty the unit right away. He was very rude and told me I signed off on the unit being empty and it wasn't. I informed him I did no such thing and I had weeks till I needed to vacate the unit. He started yelling at me and told me he would take what was in the unit and dump it on my lawn. I got upset with him and told him he was being rude and it is not my problem if he wants to get paid for the same unit 2 times in the same month. He then hung up on me. Someone went days prior to the due date and emptied the unit. My unit was emptied out before my bill was due. I called and verified the unit was empty and they still sent me another bill. What is worse they sent it late and are charging me a late fee on top of another months rent. Just wanted to let you all know so you can avoid this place of business. I called the storage company yesterday and left a message. The owner just called me back and said that I was full of it cause he emptied the unit out before I could have so he could re rent it. I was told the unit was cleared 2 days prior to my contract ending so if he emptied it before then it is on him. That also means he went into my unit and discarded items before he had permission and tried to get me to pay another month on top of that plus a late fee. All the time he was screaming at me and telling me I was rude to him. I hope no one ever has to deal with this David J. Arsenault. read more

Hello, I had a storage at Benson Street Storage in Fitchburg, MA for basically about 6 years, periodically checking the storage. On yesterday 2/15/2013, I go to my storage as I just got a new apartment to take some things & possibly take everything to my new place. When I go into the storage.. The floor is soaken went, HUNDREDS of rat feces droppings, the rats had bitten through all the boxes, clothes, my important papers. Basically my life was destroyed. I pay on time every month & I had to go through a hassle to even get help in getting assistance to open the storage as I needed bolt cutters because I had lost the key. I was told on many occassions that providing bolt cutters was a service that was provided. The woman at the service desk stated: I won't give you cutters until you pay me the rent for up to today. Mind you I paid up until January 30th & my new bill was not due until the end of this month 2/2013. I found this rude because if I had the key I would have gotten my things & let Benson Street Storage know regardless upon leaving. I told the woman thats offensive as I have been paying a storage MONTHLY for SIX YEARS. I was given the cutters, but only to find Everything I owned destroyed. When I came to the woman at the Front Desk no remorse, considerstion, or actual help was given. Which was bothersome to me after spending all this money over the years. I asked for assistance in using a close trash can, & I was initially told I could not use it. Which I followed by telling the woman I refuse to transport rat infested belongings in my vehicle as it was bad enough it was in this condition. After a little back and forth I was allowed to. Now, I am left with nothing but my High school diploma, some pictures, a 3 other items after having a wall to wall ceiling to ceiling packed storage. What kind of customer service or consideration lies for me? I have to start from the bottom up. I paid a pro-rated rent rate for the time I used but after all this loss, is that fair? I am completely disappointed in what I had to experience & the lack of professionalism in dealing with this situation. I pray no one ever has to deal with a situation like this as it is devastating. -ZaNetta Hume read more

3 young respectful & pleasant men showed up on the hottest most humid day. Packed my things with care. Came in under proposed budget. Would highly recommend them again and will call if I ever move again. read more