there was a disagreement. I talked to the owner who was very fair and it was resolved amicably. Appreciate this company.

This is an update to the egregious situation I suffered through regarding my unfortunate move with Five College Movers. The owner of the company, Patrick McWilliams, did not settle the matter of my complaint , so I filed a small claim against his company. At the initial hearing I explained to the judge how terrible the moving experience was with Five College Movers. McWilliams indicated that it was awful that his business had to suffer from customers like me. After we presented our information the judge said he would consider the information provided to him and make a determination about the case. I waited a long time for that decision and had to go back to court to hear the decision. I was told that I won the case. McWilliams did not show up for the hearing so I was told to file a capias, which I did. I finally received a check from McWilliams. I would advise anyone who is thinking of hiring this company to look at the reviews and determine whether they would risk putting their property in the hands of this company. Best wishes on your move! read more

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Overpriced, horrible service. Never use. Broken items. Wouldn't have minded the price if they did a good job. Packed things so haphazardly that my new crockpot was smashed when I opened the box- pretty hard to do! Only stayed for 2 hours but charged me for 3. It was a bunch of teenagers who literally threw things into boxes with no label and did a crappy tape job. There are other options- use them. read more

Five College Movers - Movers Near Me - Northampton, Massachusetts

I live next door to a house that was using these movers. While I was in my back yard, I heard the guys talking to each other about how "nice it was that no one was watching them" (it only appeared to be them, the customers were not with them). I'd be careful using these guys, if they prefer to not be supervised. read more

The worst experience ever. The estimate may as well have been a joke. $2,700 turned to $4,900. A bit over is one thing. Then they blamed me for sending bad pictures. It was an estimate they made with a zoom call they set up. 2 bedroom cottage. What a nightmare. And zero customer service. They refused any phone connection to explain how my estimate literally doubled. And never mind the damage. And suddenly the guys were in a hurry. So everything was just dumped in my garage. Never ever ever again. Zero stars. Criminal! read more

The two young movers did an excellent job, but the lead one called me at the end of the move, had me give him my credit card number again (even though the office had it) and suggested a 20% tip of $260 dollars, which shocked me. Moving can be emotional and I felt caught off guard. I feel this is a poor way to go about suggesting a tip. I was not told this would be the procedure by the office staff with whom I made all the arrangements. read more

The hidden fees are ridiculous. Give an honest quote. It isn't like you provide top-notch service; you pick things up and put them down.

For me the issue was the extra fees they added on after the move. Credit card fees, environmental fees and the reservation fee. When I questioned them, they said that they told me about it. They had not. Luckily, I did pay with a credit card and went through my bank to dispute these extra charges. It took a bit, but I was refunded. read more

The people who did the move were very nice, but I thought it was gonna be seven hundred and fifty dollars minus one fifty, which I lost the forty nine dollars to some kind of up processing fee for my application for them. There were 7 charges. I was not told about and I would never ever recommend them again. Unfortunately, the guys that did it were very nice, but I paid almost $1200. And I found out the tip was going to be two hundred and that came down 29 seventy nine, where I thought I would owe six hundred at the end. Bad business. read more

Five College Movers - Movers Near Me - Northampton, Massachusetts

The young men who were our project movers were outstanding. They were careful, considerate, and worked exceptionally hard to manage the complex job. The move entailed moving items from an attic to a garage. Many of the items were old, antique and the attic stairs were treacherous. In addition, they moved a display case from a barn to a second floor location. I would rehire this company again without question. They are professional, thoughtful, and thoroug. read more

Never told us that anything in a closet they did not take, so WE lost our vacuum along with our rug cleaner machine...wedding pictures on a shelf in a closet lost left behind. Had a craft room of gnome ceramics that the owner's buddy took since the owner was on another trip that he charged me for since he cleaned out our account without authority as well since I had paid for the majority of the move with my card. I am now going to take this company to court and will be asking for damages as well so he will pay more than what he took to make up for the horrible job he did with our move. NEVER EVER HIRE THIS COMPANY, WHO WILL RIP YOU OFF! read more

We received a quote via a face time walk around of our home. They gave a very competitive quote so we hired them. They arrived on time on the day of the move and all was going great. At some point during the move, they added a second truck and a second crew of guys. They never consulted us prior to doing so either. My husband and I were extremely stressed out and overwhelmed on moving day and I feel they took advantage of that. Once all was said and done, we ended up paying 2x what our original quote was. We then began noticing that some of the furniture was broken and a bunch of my husband's tools are missing. We filed a claim through their website and despite repeated attempts to contact them, they will not return our messages. Buyer Beware!! read more

Absolutely awful! And management/customer service equally as terrible! Way over quoted and unresponsiv! read more

Five College Movers - First, in front of the window? Second, how is one supposed to open the dresser drawers?? - Movers Near Me - Northampton, Massachusetts

Two hours late just to come load a truck for a cross country move. Unprofessional, unacceptable, completely screwed me because Corey and Patrick don't know how to schedule properly or take responsibility when they screw up. The guys they sent were completely incompetent, and when I made a polite suggestion, the "lead" fully bitched me out. I talked to Corey and he was rude as hell. Later, I found out they had tried to remove the table legs from my table without consulting me. YOU DON'T DISASSEMBLE FURNITURE W/O PERMISSION. They didn't know how to use rachet straps or how to secure anything. They didn't load properly. They were slow and inept. And actually thought they'd get a tip???? THEN we got the receipt. For abot $250 more than what I signed for. It should have been around $580 minus the deposit. Grifting, lying, unprofessional, misogynist jackwagons read more

Five College Movers - This is NOT how to correctly pack a truck. Very poor job. - Movers Near Me - Northampton, Massachusetts

We have moved several times -- including from the Midwest to New England, then to the West Coast, then back to New England, and within New England a couple of times. We have never had an experience like with Five College Movers -- and not in a good way. For starters, they only offered a virtual estimate, so I tried to show them everything and be as specific as possible. We even left some things for the new owners of the house that we had originally planned to take and didn't add anything significant. However, at some point on moving day, they decided that there wasn't enough room in the truck they sent, so they said they would need a second truck and crew to finish the job. What could we do at that point? So of course that meant a second truck and crew for delivery day as well -- meaning the move cost us significantly more than originally quoted. I had also inquired if we needed to empty the dressers since previous movers had indicated that dressers could be left with clothing or linens in them, and the FCM representative stated that we could leave them with the clothing and such in them. However, for some unknown reason, the movers removed the drawers and wrapped them separately (perhaps being part of why a second truck/crew was needed), but this dresser did NOT have drawers designed to be removed. There were small ball bearings in the slides on the sides of the drawers, and by pulling the drawers out, they rendered them useless. The same style of drawers are in the foot of the bed, and it took 3 members of the crew over 30 minutes to try to get them back in place. We finally told them just to leave. We finally were able to get those drawers back in place, but it took a lot of effort. The dresser drawers were a lost cost, so we basically have a $900 piece of junk sitting in our basement storage area. This was definitely the worst moving experience we have ever had. The movers themselves were all pleasant to work with, but I wouldn't say they were overly careful with our items. Other movers were definitely more careful. Five College Movers invoiced at least $2000 or more than we expected, then we had to replace the broken dresser. I would NEVER go with Five College Movers again, and I will definitely inform anyone who is moving and looking for a moving company to go elsewhere. read more

Hired them in July to move us from Ma to Ct . Made a claim for some minor damage / never responded to Emails and when you call no one answers / left several messages with no response!!! This is a horrible Company ! They do not respond or stand by their work !! BEWARE read more

The move went very, very well, and we were very impressed with Jacob, Ryan and Robin. They were professional and so helpful and I would recommend them wholeheartedly to anyone. They are an asset to you. God the job done in no time and with such positive and helpful attitudes. Thank you so much for your help and have a good day. read more

The absolute worst. Antiques smashed, legs ripped off.. Every piece of wooden furniture broken, chipped, gouged, or scratched. 5 silk lampshades smeared with black grease. Threw all their trash in my cartons. I've had many movers and never experienced this. They are barbarians. read more

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My husband and I were very sceptical about hiring a moving company to move our possessions to our new home, five hours away. However, on the recommendation of a friend we decided to investigate this company. We are so glad we did. From our initial interview to the video chat to survey our belongings to estimate the cost, Five College Movers was thorough and professional. We changed some details 2 or 3 times, and Bobby had no problem accommodating our requests. The crew of 3 arrived on time and were amazing. We were packed in 3 hours. The 5 hour trip was exactly on time, and all of our requests were handled with care. The estimate was almost exactly the figure originally quoted...no surprises, just smiles. If you have any reservations about a moving company, Five College Movers will make you wonder why you did. read more

If I could leave zero stars, I would. They estimated a job that included three items over 400 lbs going up one and two sets of stairs. They saw the items and the stairs. They sent four men with a three hour minimum requirement. At the end of their three hours, they refused to move the heavy items, siting safety issues--yet they had seen the job and agreed to do it prior. I had to hire another company that required another minimum of hours when it only took another 1.5 hours to finish. There was no apology for leaving my job early, and no offer to cover the cost of another company's minimum that I wouldn't need, just "we're done here." Then I discovered that they charged me $180 for moving supplies...I used (3) boxes that they told me were $20 a piece, and a tiny bit of tape. They charged a hidden CC fee that was undisclosed when I signed the estimate. They charged for an additional half hour that could not have possibly been used for travel, and certainly was not used for labor. Additionally, they did not honor the 10% discount they gave me during the estimate. Side note: the team leader on the move tried to get me to sign a waiver releasing them from any liability due to damages they might cause, saying he need me to sign it before they could get started. It's a waiver for individual pieces of furniture, but he repeatedly wanted me to sign the blank form. When trying to resolve these issues with Patrick, he never once listened to my side of the story. He repeatedly launched into aggressive dismissive language, and repeatedly accused me of harassing his company. Trying to get a resolution and leaving reviews is not harassment. He doesn't seem to realize he's running a public business. I felt harassed by HIM. I also strongly feel that this entire company is misogynistic. I'm looking forward to finally having my story heard before a judge in small claims. Incidentally, when I told the court against whom I was filing, they responded "Five College Movers? Enough said." read more

I had a fridge moved in the beginning of May 2023, they needed to move the old one out and bring the new one in, I was quoted on the phone that it would be a deposit of $139 and that it would go towards the total cost, which was quoted at $200/hr. When the contract came to sign, it was listed as a 3 hour minimum, in a very hard to find place on the contract. They were not honest on the phone. Then they said they could change it later, but never did. They moved the fridge and left a 4in gouge on the front door and had me fill out a damage claim. I haven't heard anything back from them regarding it even though I was told 2 weeks. I also was double charged my deposit in the final bill which also charged me for the 3hr minimum of $600 just to move a fridge in 45min. I have called and left messages several times and they do not respond. Do not use them if you don't want to be overcharged, have your items damaged, and not called back. read more

The most unprofessional experience of my life. I completed a virtual estimate and was told $2800 total for two daysi. I understood this was an estimate and not the final amount. I understood the total could be a bit more. well- it came to $6100. that's not a bit more. I feel like I was told one thing just so I would accept the service only to be charged something drastically different. when I expressed how upset I was, using totally appropriate language, the owner accused me of being berating and belittling and informed me that I I continued to press the matter, he would make sure it would end very poorly for me and my family. When I reiterated that not once have I berated or belittled anyone but that I do believe this is completely unfair and that I was lied to by a company that is lacking integrity, he hung up on me and proceeded to put in writing that he warned me to stop being verbally abusive but that I didn't listen. so if I continued, he would be contacting authorities. he accused me and my husband of neglecting our children and needing reminders to supervise them when they would "get in the way." this never happened. he also claimed I didn't tell him about the boxing that needed to be done in my garage or the backyard playground equipment. However, he saw inside my house abd in my backyard. these were part of the original quote. Many more insulting things that were inaccurate and it my family were shared as "notes from the movers about what a chaotic and disorganized job this was." Hismovers wore head phones, sometimes didn't communicate with us when we talked straight to them, packed up houseplants inside boxes so that now all our houseplants are dead, UNPACKED drawers and put those items into boxes and charged us for the extra time and materials it took to do so, packed my husbands tools in their truck while he was packing up things that were pointed to the walls like curtains rods, so that he couldn't finish what he was doing and we were FORCED to ask them to do extra tasks. Then claimed they would take $400 off the invoice as an apology and never did. After threatening me and my family and falsely claiming I had threatened them. Oh- and on the second day, my daughter actually did get in the way at one point (after the original false claim she did which was inaccurate) and when I told her to move but she didn't right away because she's a kid, the mover knocked her over on purpose and then rudely said "excuse me" to her. Injuring a child? REALLY?! I wish I had checked yelp instead of google because they have a 4.9 star review over there. Had I known 2 stars on yelp it's probably because they offer people $50 off on their move if they write a five star google review. but they're awful. do not use them. read more

If I could leave 0 stars I would! This company was a nightmare! They sound nice and professional but proceed with CAUTION! DISGRACEFUL business practices!! The movers lied about the amount of time that they worked during my move and attempted to over bill me. They charged me for services not rendered and threatened me with a higher bill/invoice if I did not pay. They would not send me insurance paperwork AFTER DAMAGING an antique dresser that the movers broke in their travels. They charged my debit card that was not supposed to be used other than for the deposit and refused to take my correct form of payment via credit card. HORRIBLE COMPANY read more

I contracted these guys to love two vending machines from a school. I called them when I arrived at 1:30PM and told them I was here early and please contact me if they are running early or late. My appointment was at 3PM. At 415PM the school told me they couldn't wait any longer and had to lock the doors. No call no show. I continue to call and at 4:55 PM the owner, Patrick answered. Told me I was being an asshole. They fucked up and what do you want me to do about it. Then stated that I could go fuck myself you fucking loser. I would not recommend them for their lack of professionalism, lack of respect of at least a call to let us know they were running late or weren't going to make it. And when I drove by this is what I saw. Seem busy to you? More than willing to discuss with anyone interested in what happened to us read more

Five College Movers - Movers Near Me - Northampton, Massachusetts

they ended up quoting us one price and then charged us double. damaged our bed and one of our carpets. filed a claim almost a month ago and have had no response. Would definitely not recommend using them. read more

Worst moving experience ever. Initially had good communication which swayed me to go with this company vs. another in the area. Bad decision: Holes in walls which had to be patched and wall repainted; damaged woodwork; broken dresser handle; broken antique furniture leg (the only damage pointed out by the team); damaged veneer; etc. No response to damage claims which included photos. Moving is a tough job - and the guys were friendly and courteous - but more care is needed to build a good reputation. read more

Workers were great. Unfortunately, when a portion of a large bureau was lost in transit, they failed to return communication with 22 year old customer. Owner only responded when parents intervened. We questioned charge of time for truck to come from farther location and return to that farther location, only for owner to say he never said truck came from Noho, when contract stated Amherst as home base. Biggest disappointment, owner telling us not to "waste his time", after daughter submitted claim and requested photos only to never hear back. Such a waste of HER time. Disrespectful of younger customer who only hoped to retrieve lost part. Will pursue with legal. read more

Like so many others who have posted reviews, I found that the movers were excellent, and fit all my possessions into a small storage unit. Very professional. The management, however, is another story. They quoted me a price on the phone, which, unfortunately, I did not get in writing. On the day of the move, I was charged substantially more than that quote. Also, I was told there would be two movers, and there were three, which was fine, except that I had only planned on paying the rate for two. Finally, the movers wrapped all of my furniture in cloths. Since I was moving again in several weeks, they said I could keep it wrapped until the next move. It would cost me $300, but I'd get the money back when I moved the second time. When I went to schedule the second move, I was told I would get half that money back. I said that I had not been impressed with the company's communications, and Pat became very defensive. Guess the customer is not always right at Five College Movers. Not surprisingly, I have elected to go with another mover for my second move. read more

BEWARE--we had an incredibly disappointing experience with Five College Movers. The quality of the packing and handling of the contents of my 4000 square foot home was disastrous. Many items were damaged or destroyed. This would have been avoided if our belongings were handled and packaged properly. See pics for about 25% of my broken and damaged belongings. In my efforts to be compensated for some of this (and I have receipts for most) I had to make many phone calls and emails. Ultimately they offered me less than 15% of the DEPRECIATED value. I highly suggest you look to Olympia or Sitterly Movers and DO NOT HIRE FCM. Olympia was FABULOUS--we'd used them just one year prior and the experience was night and day. Note that Olympia moved us from many states away over multiple days. FCM moved us to the next town over. Olympia lost two lamp shades and bent a handle on our foosball table. They noticed this immediately and fully compensated us for replacements. Please heed my review as well as the numerous others and STEER CLEAR!!! read more

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Absolutely flawless service! These guys are professional, polite and on time! I have never experienced such a smooth transaction from start to finish and I couldn't be any happier!!! Will definitely use again and I'll continue to sing their praises!!!! Thank you read more

Just another review noting the same kind of experience with FCM. Initially it was easy setting up a moving time and the woman I spoke to on the phone was friendly and helpful. Movers were great, very professional and hard working (although youngest guy was struggling to keep up a bit with the other 2 clearly more experienced guys). This is where things get interesting unsurprisingly as everyone seems to find out... At the end of the move the bill was higher than expected from the estimate (I was told that they charged per hour but if the time went slightly into the next hour they wouldnt charge for the full hour. My time went about 5-10 past the hour but I was still charged the full hour but I accepted this even though it was not what I had been told verbally). I signed the contract with mixed feelings, the movers did a good job though. A few days later I get an email for an invoice that is "overdue" and it's at least $230 more than the bill I had signed. I contacted FCM about this asking how this even happened, I was told they wouldn't be charging me immediately at the end of the day so I hadn't expected a charge yet. But now I have a bill that is more than the one i'd signed. I quickly realized this time I was talking to one of the big dawgs. As everyone has noted, this man was very condescending and passive aggressive. He told me he would "look into the charge" while telling me it looks like the movers "undercharged me". They definitely didn't undercharge and how is that my fault? I didn't even know they could just make the bill bigger than the one I signed without even telling me how it was more than what I signed. He simultaneously told me we would "look into this together" while also telling me the billing is "round trip". To sum it all up: setup is easy, movers are professional, but these dudes at the top?... Very passive aggressive and condescending. It's no coincidence all of a sudden when there is a problem with the bill it's like pulling teeth to get them to do a breakdown of the charges. No i'm not free all day to have someone talk down to me and explain their deranged math as to why im being charged for more than what I had signed for. So basically the moral is.. don't get big dawged by these guys, go with someone else if you can... Or at least just be prepared to be bamboozled and get everything they tell you beforehand in writing. read more

Five College Movers did an excellent job with my June 2024 move from Northampton to Amherst. Casey was fantastic at communication before the move, staying in touch and allaying my concerns. On the day of the move they wanted to make an adjustment to the crew size based on their own schedule changes. However they honored the contract, and I was super grateful for that. The moving crew was competent, fast, and polite, despite it being in the middle of one of our many heatwaves this summer and our move being the first of two moves they were doing that day. In order to keep the cost down, they wrapped valuable furniture carefully but didn't worry about wrapping the pieces that we all acknowledged were not worth the effort. Despite this, there was no damage. I appreciated them following up the next day to make sure everything had gone well. I thought they did a wonderful job and will definitely use them for my next move. I am sorry that I did not post this sooner (moving sucks, right?). read more

Horrible horrible place steer clear if you want your stuff intact. They only hire people they know and cover there butts good.

This company has some amazing employees but the way they conduct business is dreadful. They did not complete their contract of moving my total of large furniture items claiming it was because of space. This was decided before doors were removed(which was not even tried) and after they were moved from the first apartment. I was charged double what my quote was despite the move being uncompleted and they left my box spring and couch outside in the rain stating "that is your problem". They quoted me at 685 and ended up charging me almost 1300.00 This company is either committing fraud by not fulfilling contracts or is borderline fraud. read more

Movers are not cheap. So if you are not willing/able to pay a pretty penny, don't do it. But five college moved my stuff so fast and efficiently. I just stood there watching them pack all my stuff up and gaped at how fast it all went. Juan did a great job. Even dealt with a difficult couch. So know it wont be cheap. But also know it's amazing to not move your stuff. Or ask people for help. read more

Not impressed. 2 guys in a rental truck to move me. They left my old apartment wide open (didn't even close the doors). One guy was on his phone all day and I'm being charged by the hour. Other guy complained all day about how heavy my furniture was . 3 people in their 50's loaded my belongings faster to move back up here than these two 20 something's unloaded it. Would never recommend. read more

Cannot get a simple damage claim done for my dining room table. "14 Day resolution...." It's been almost three months. If this is the way military veterans get treated, I dont even want to think about what you're doing with the general public. This isn't going away. Call me. read more

Worst moving company EVER.. BEWARE ... Broke my door to my glass cabinet ... dented my driveway because they were incompetent on how to use there truck lift ... dents on my wall ... missing pieces to dresser so I am unable to use my mirror on my dresser ... Told me they would pay for damages and never did ... they were so nasty after damaging my items ... DO NOT HIRE them at any cost... read more

Three young gentlemen did a great local move. They communicated well with us and each other. Only reason I gave them 4 stars is the company charged $75 for a tv box-I could have paid $20 at the hardware store! read more

Must preface this by saying that I have posted many reviews but never one that is bad. I am professional, agreeable, and maintain business relationships for years, even decades, but my recent move from CT to MA, which resulted in several mishaps and some irreparable damage (it happens) was so poorly handled that writing a review will at least provide some closure. To be fair, the team that came was pleasant and well-intentioned, and the move was challenging, but I had been very transparent about those challenges and provided numerous photos. At the end of the move, in addition to various instances of mishandling, such as boxes marked fragile that were crushed, but with no damage and boxes marked with up arrows that were inverted, but also with no damage, there were five reports filed by the head mover for damage they caused: three instances of damage to walls, one was a cracked mirror on a large armoire, and the last one was a lamp that he knocked over and broke completely. In addition, while it was not discovered until the next day, a knob was missing on a table lamp that is one of a pair. I was told that I had to make a report for each of the five claims he filed and provide photos and info about cost, manufacturer, etc. It was time-consuming, but, again, understood, so I did it, and added one for the missing knob. There was no communication of regret, just hard line business. Below is their quoted response to those reports: "Based on your contract the maximum insurance coverage is $0.6/lb of damaged item, which would equal $246 in regards to the 410 lb. armoire. Lamps must be packed ahead of time, so it wouldn't be covered. But we can do $50. $50 would be the maximum for wall damage. Total compensation = $346" I replied to the parts of his terse response that I found particularly unreasonable. They are below. (His comments are numbered and quoted; my replies follow.) 1. "Lamps must be packed ahead of time, so it wouldn't be covered. But we can do $50." The lamp arrived, was unpacked and was fine. Tyler bumped into it and knocked it over. It has nothing to do with packing and it has nothing to do with negligence, but it is completely the fault of your employee and $50 is woefully insufficient compensation. 2. "$50 would be the maximum for wall damage." I see a maximum of $50 per instance of wall damage, of which I had 3. Three instances of wall damage at $50/each, which equals $150. Again I find that number insufficient, but I agreed to your terms. You also neglected to address the missing knob on the lamp. Photos attached again. I got a response today. This is all it said: "Decision is final." NO apology. NO explanation of how they could knock over a lamp that cost about $300 and pay only $50 for it. NO reason why THEIR contract says $50/max PER INSTANCE of wall damage and even though THEIR mover reported THREE instances of wall damage, they only paid me $50 total. Nothing at all about the missing knob. NO expressed regret, responsibility, or remorse. I did not hire them because it was a bargain. The move cost me $4,163, which I think is a fairly hefty price tag. I hired them because they promised me good service. I am not a complainer, and I am very fair-minded. No one was hurt and all of these things are just things. It's just money and things... except for the part where they behaved poorly, conducted business in bad faith, showed an utter lack of responsibility, treated me rudely, and unhesitantly flaunted an overall sense of unkindness. This is the only way I can have my say and let them know that what they have done is not all right. It is not all right. Before you hire them you should know how they treated at least one customer after they caused damage and it was completely of their doing. read more