This service made my trip so less stressful ! Perfectly on time , beautiful clean, fresh car . Easy…read moreto reserve ! Driver was awesome . I felt safe and that he knew the plan . On return ride from airport , fantastic ! Right on time , same driver he's awesome ! I would totally recommend to anyone !

This is the premier limo service in the NW burbs if you want a hassle free, friendly, safe, clean,…read moreand professional experience to/from any airport in the area! Booking my ride couldn't have been easier, the driver couldn't have been more personable/friendly, and the car was super clean! Having had my fill of the "big boys" in the industry I gave these guys a try and glad I did. I'm willing to bet you will be too! Thanks for the great ride home!

This company is SO incredibly professional, safe, clean, kind & has great communication. I feel…read moreterrible that every time I've called to book it's been super last minute (because I'm not a planner) but they've always made it work. One of the time, I took a bus to the city & got a flat tire-called them & they sent me a car right away. Not only have I booked last minute but I have also added time on etc & they're always so flexible. I say all this for you to just have back story/content... not to recommend doing it :). Their price is so reasonable & it's nice, clean cars. I've had multiple drivers & they are all so wonderful. Thank you so much for the great experience every single time!!!

I was referred to this company by a friend, and I'm really glad I gave them a try. We used Discreet…read morefor drop-off and pick-up at O'Hare, and the entire experience was excellent. Our driver Tamika was professional, the ride was spotless and comfortable, and the communication throughout the process was top-notch. Their pricing was great, and the service couldn't have gone any smoother. If you're looking for a reliable black car service for any trip or occasion, I highly recommend Discreet. Seriously--why are you still reading this? Go book your ride!

This was my second time renting this party bus for my birthday, and once again it was an amazing…read moreexperience. Everything was seamless from start to finish, and the service was extremely professional. Paul was fantastic to work with and made the entire process easy and stress-free. This will be the only party bus company I use going forward. Thank you so much, Paul!

Great service! Hired him for my daughter's party bus excursion last weekend. He even drove around a…read morelittle bit when he arrived at the venue while we were still setting up the party, so we could surprise her. Will definitely hire them again! Timely, organized and reliable! Thank you!!

Our trip was from West Dundee Illinois to Branson Mo..Jimmy Puckett our driver was so amazing! Not…read moreonly did he do an excellent job driving , He was so considerate and beyond helpful to all his passengers. He helped everyone on and off the bus, held doors open (even in the pouring rain) handled everyone's luggage, even holding our carry ons so they wouldn't get wet on the pavement. We had music and movies playing and Jimmy even tolerated our singing! There is something I would request from the company ...for long trips such as ours, you need to have cup holders and trays installed!! Plus your seats are not meant for long distance trips. They were pretty uncomfortable. My 5 stars that I gave your company goes to our driver Jimmy!

Went down to the Illinois university's for a trips with the bands oh my did I not get home for a…read morewhile. We left the place at 8 it's only like a 2 hours drive but the bus broke. Driver Didn't say anything just sat on his phone while he "waited" for mechanic. It took 3 hours for a mechanic to come and the guy didn't even fix it then we waited an hour for a replacement bus. By the time I got home it was the next day. Got home at 4:15 am I have never been more tired but it was a decent ride. Wish it could be a little faster

Cant say enough postive things about this business. I contacted them via text and arranged for a…read morelimo. They quoted a price, and on my coonfirming text, I mentioned that they were a bit higher than I expected. They replied tomy text and said that they were based in Grayslake and ther are was higher because my end destination was in Crystal Lake. They could have stopped at that point but these people really understand customer service - they referred me to a competitor in McHenry, which saved me money. You dont see that type of service from most businesses any longer. If we will be going anywhere in Lake County and need a limo, we will definitely call them first!

Great service, very professional and reliable. The driver picked me up right on time. He was…read moreacutely early. Reminded me for essential travel items before leaving the house. The car was immaculately clean and comfortable.

Professional, on time, accommodating, willing to wait. Family owned and operated! They will be…read morereceiving my service from now! What a pleasure Alex and Pavel have been to work with! Thanksgiving accommodations and surprise 13th birthday limo for my daughter! I will refer all of my family and friends. Thank you both again.

Fantastic service. This family-run business has earned my loyalty by always being on time,…read moreprofessional, and most importantly, safe drivers. Forget Uber or Lyft, use 21 Car Service. Their prices are fair and reasonable. I will definitely use them again.

We were so happy with our choice to use Emperor for the party bus for our wedding. All the big…read moreboxes were checked: Arrived on time? Check. Clean? Check. The bus we ordered? Check. Stocked with the drinks we ordered? Check. Friendly driver? Check. It even exceeded our expectations in some areas. The driver let us play our music... loudly I might add. He was also very flexible with the pick-up and drop-off. We had a few stops on the itinerary and he was on time for all of it and never got lost. We even had to make a last-minute change and the driver was super cool with it. Emperor made my wedding stress-free! We worried most about how to get 30 people everywhere on our big day. But with this vendor we were in such good hands!

Never Again. I…read moreunderstand that traffic, weather, and technical issues happen. What I cannot accept is being repeatedly lied to by company employees, making an already stressful situation far worse. We had a booked dinner aboard a cruise ship departing from Navy Pier. Knowing the ship would not wait, we reserved a Hummer limousine 2.5 hours in advance -- a 5:30 PM pickup -- to allow 1.5 hours of travel time from Naperville to Navy Pier in heavy traffic, with a comfortable buffer. The limo did not arrive. We called the driver repeatedly. He never answered. Not once. We then called the company. Each time, we were given a new promise: - "It will arrive in a few minutes." - "The limo is in traffic in Palatine -- pickup moved to 6:00 PM. We guarantee it, 100%." - Then 6:15. Then 6:30 with 100% certainty. At 6:45, we gave up and piled into our own cars. The limo finally appeared as we were pulling away -- not the Hummer we had booked, but an old, dirty substitute vehicle. The driver claimed he had been stuck in traffic on Lake Shore Drive for over two hours. Anyone suggesting a route from Palatine to Naperville via Lake Shore Drive is either deeply confused or simply not telling the truth. The wrong vehicle arrived one hour and fifteen minutes late. A few minutes more and we would have missed the departure entirely, losing several thousand dollars paid for the dinner -- and putting everyone through an enormous amount of unnecessary stress. Why couldn't Emperor's employees simply tell the truth, explain the situation honestly, and let us make an informed decision? Instead, every call brought another false promise of "10-15 more minutes." We made it this time, but only barely -- and no one should have to go through that.

My wife and I used this service for our wedding and I can't possible say a bad thing about them!…read moreThe price was great, and the driver (who was Patrick himself) was friendly and prompt, while at the same time, allowed enjoy our alone time immediately after the ceremony. He also helped my wife climb out of their Cadillac Escalade in her large wedding dress, and had a warm smile on his face the whole time. The vehicle was clean and rode smoothly. Overall they were incredibility painless. Very reliable for your big day.