We'd been shopping for a mortgage loan for weeks and were actively engaged with four different…read morelenders. The best offer came from a lead bank out of Tompkins County, but they could not (or would not) lock in a rate claiming they first needed an inspection and lawyer's approval before even locking down the rate. We'd financed multiple loans in the past never experiencing this and realtors were telling us this was very unusual. The lender then went on vacation leaving us hanging and despite two left messages with the supervisor we could not get a call back - from anyone. We tried Community Bank as a hail-Mary last minute attempt. Despite the agent planning to leave that afternoon for vacation she was able to lock us in at the same exact rate and fees WITHIN TWO HOURS. No muss - no fuss. They opened up our checking accounts and accommodated us in a number of other ways. THAT'S how you welcome people back to the area and provide excellent customer service. Very grateful for everyone that helped us.

Probably the most passive-aggressive business model I have ever encountered...manipulative to a…read morefault, dishonest and unprofessional. It's painfully obvious they believe they are doing you a favor by doing business with them.

Really friendly and knowledgeable staff. I actually enjoy going in there. The always happily…read morenotarizes stuff for free. Chris is awesome. My fav bank in Geneva for sure.

Bank Teller was very informative and helpful. Banker on the other hand was very rude and…read moredismissive. She made me feel like a burden. I needed information on my account and they told me they did not have time because they were going out to lunch in an hour. After leaving I noticed the banker go outside and water plants. This is unacceptable. No more will I choose to keep my trust in a bank that treats their clients with zero respect.

I'm not in a habit of writing reviews, but CFCU's behavior lately has been so atrocious that I feel…read moreobliged. Five times in the last year and a half they have managed to fundamentally screw up written instructions for how to handle CDs at maturities, ranging from transferring the wrong amount out to closing the wrong CD to closing a CD that was intended to be renewed. Their response when I suggested they needed to put a better system in place was "we already fixed this particular transaction and we're sorry it happened." Their "improved" online banking system no longer makes it possible to organize the accounts in any way, they're just in an arbitrary order (even though the "unimproved" system did this just fine) which means for example that every time I want to see my checking balance I have to use the "Show More Accounts" button because it's off the bottom of the default screen. Their response indicated they have no plans to fix the problem. They replaced a perfectly functional ATM with a "VTM" which then rejected multiple cards, and they told me the only fix was to reissue the cards. The last two times I visited it, it indicated that it "could not dispense cash" which kind of defeats the original purpose of an ATM.

Friendly staff, good services. Their online system is not great, but acceptable. This is the…read morefirst place to try for mortgages or any other banking services. Their only flaw has been lack of presence downtown, but they are opening a branch there in 2018.

Stephen was the accountant for the previous owners of our realty co. We "inherited" him and we are…read moreso happy that we did! He does all of our tax filings for our property management/ real estate corp. and our personal taxes. He's extremely honest and we have enjoyed working with him remotely for over 10 years now. We have never been able to meet in person. But, he has always taken a genuine interest as our CPA. We appreciate his knowledge and skill.

Steve has been our accountant for our business and personal taxes for more than six years. He is…read moregood natured and a pleasure to work with. His company is very responsive regarding any concerns, even minor ones. And most importantly makes the process easy for the customer because of his experience and skill with quick books and the tax laws. We switched to quick books two years ago, from another program, and Steve has made the switch easy.