I had a great experience here. I wasn't too fond of another location by me so I decided to stop by…read moreMidtown. I was helped by Lisa. She was unbelievably thorough and kind. She made the process of opening another account quite simple and showed me features that I was never shown before even after having chase since 2019. The security guard is also very nice and helpful and asked me if I had an appointment or needed assistance immediately. I would most definitely recommend this branch and specifically this location.

Chris identified our issue and resolved it in less than ten minutes. He was patient and…read moreknowledgeable. The rest of the staff whom we spoke with was friendly and helpful. Great branch.

I love coming here at Christmas time. They decorate and each year it's different which is even…read morebetter. We can stop by when we dine at Il Fornaio . This year they included landmarks like the Eiffel Tower and the leaning tower of Pisa. Plus the old phone booth of old England. Perfect for your social media posts. Great for the family picture or your couples one to. The large trees are also lighted up in front of the building.

one of the worse banks I have ever bank with. please do not go to this bank. They have the worse…read morecustomer service, always fraud on my account.

The Bank of America manager Marie Eggen is horrible. The worst management I've seen anywhere. My…read morehusband just died and I received a life insurance check. It was not much. Basic lower insurance and it is written off of B of A. I went to my bank to deposit but they wanted to place a hold. They suggested I go to B of A where check is written off of to get some or all funds immediately. B of A Marie would NOT work with me at all. She was rude and dismissive. She didn't even try to sell me. She could have said, well would you consider our Bank so options can be discussed, nothing. Horrible branch. Horrible manager. Also when I asked for her corporate office number, she gave me her card. The number is to customer service.

Bank of America could kiss my but. I would never ever do business with that institution again. If…read moreit was between putting all my money in a mattress or B of A. I will have a lumpy mattress.

I had the great displeasure of being a customer at this bank this afternoon. When I walked in there…read morewere two tellers working. One was a male with a trainee placard at his position. The other was a woman. I was the only person in line. When I saw the trainee placard, I had a feeling that something bad was about to happen. After a minute or two a third employee went over to the sit down desk just to the right of the trainee and said I can help you here. Less than a minute later the trainee came over to talk to him. The guy in front of me had a placard that said he was some kind of vice president. He told me he'd be right back and went over to the trainee's position. The lady teller finished with her customer..... but the guy told me he'd be right back so I stayed where I was. A couple minutes later another customer came into the bank with a wad of cash. I heard him tell the lady something about he needed coins. This started a long, long long transaction where she ended up wheeling out on a four-wheel trolley holding a bunch of boxes of coins. By now I had sat there like a dope for 15-20 minutes. I decided to go back and form a one person line, hoping that the lady would be done with her problem customer before the trainee was done with his problem customer. I had two more places I had to stop before driving to Auburn. I really wanted to beat the traffic -- so what was going on (or should say not going on) in the bank was really annoying me. I finally told the vice president guy that I didn't appreciate him and his staff waiting on a customer that came in after me and making me sit there like a freaking dope. I was so mad at him that I told him I was just going to void my check (which I had already made out) and leave. What horrible customer service!

The best customer service and friendly staff! My family has been banking here since I was a…read moretoddler, I'd play with the old fashion decorative safe in the corner while they made their deposits I've been told, and now I've personally been banking at this branch for years. Great people working here who always have a smile on and remember your name. They have grown the branch to become a staple of East Sac. Definitely can't recommend them enough!

On January 16, 2024, initially went to the Bank of America located on 940 Florin Rd. Due to the…read morefact, the branches are 2 miles from my home. I was greeted and it appeared manager who said they were booked up. if I wanted to wait 30 minutes to an hour, they could help me. He suggested I go to nears branch on Freeport Blvd. which would possibly be less busy. I questioned this because the previous Wednesday, January 8, 2025. I went to the Florin Road branch to fax additional information on a charge dispute I initiated online on November 8, 2024. The banker a Hispanic gentleman greeted me, said due to the fact that I did not have the fax number that they were unable to fax it. I asked if he would were able to assist me in getting a fax number from the claim department online and he said no because they were several claim department. Therefore, I proceeded to sit there for an hour after the banker went to lunch because he came back with several lunches for his co-workers. While I sat in the branch, Another bankers she appeared to be (middle eastern )approached me-and asked if I needed help. I explained the situation and her response was it sounds like it's an issue. You should take up directly with the merchant. I said I already have done that. I thanked her for her assistance, and I stated that there was no further help that she could provide at that time to me. It should be noted an appeared an senior banker approached me and stated that she would fax my information once I had the fax number. However, when it was time to fax my information, she was not available. this Therefore on January 16, 2024, I was approached by it appears a senior manager gentleman who said that the branch was very busy and that I should go to Freeport Boulevard branch to get assistance it should be noted the the middle eastern banker, who had attempted to assist me the previous Wednesday. when I walked into the branch., she was sitting in her cubicle once I got near her; She stood up and walked to the back of the bank. Consequently, I drove to the 4740 Freeport Blvd. branch and immediately greeted by Senior banker, Nella Aban. I explained to Ms. Aban I needed to authenticate my identity. I was not able to do that online and the representative who help me over the phone directed me to a branch to provide two forms of identification. because I was trying to get information regarding a dispute that I had made with a merchant and wanted to get some clarity on it appears the final decision when in my favor. Ms.Aban took my debit card and my drivers license she updated my information in the computer system. She called the claim department and why I was listening. The automated system confirmed that the charged dispute was resolved in my favor. She asked was there anything else I needed. I thanked her for her assistance. I explained what had happened at the florin branch. She stated that she would call the manager on my behalf. She graciously apologize for any inconvenience. My Florin Branch experience may have caused. Also, I added that I used to work at that branch 40 years ago. We chatted briefly about the change since that time in banking.. all of the above occurred within a 10 minute period of time. Ms Aban walked me out of the bank. Therefore, I can only say good things about my Freeport Boulevard branch experience, Ms. Aban was professional, efficient and friendly, indicators of outstanding customer service.

I went in on a Friday afternoon. The systems were down but the two gentlemen up front assisted me…read morequickly.

Very attentive staff. Pleasant and communicates well with customers…read more Came in around closing and didn't feel rushed or hurried by staff.

Like coming to this location because it has a drive-up teller. I am not a member of this bank but…read morethis bank is affiliated with my credit union so I can use the ATM for free. You know if there is a walk-up ATM but there might be. But it's very convenient for me and quick and I can't speak to any other services but I love this drive up ATM. This is located not far from Highway 50 and Bradshaw

Downgrade! This "new" digital upgrade is a downgrade. Back to the 1950's where women can't bank on…read moretheir own.

Online Account & Online Support Are Dismal…read more SITREP Golden 1 Credit Union has been a pretty dependable Banking institution for me since I first joined in 1996 under Governor Pete Wilson's budget crisis when he dealt with that by issuing pay warrants - which Golden 1 honored - instead of pay checks. THE SETUP Golden 1 has been in the middle of a "conversion" for the last 2 months. And the time period stated for the conversion as I get it from each Golden 1 Representative keeps getting longer and longer as more glitches and bugs are found. As businesses continue to move more and more of their customer information to our "online accounts" - in their effort to reduce trips to the local credit union outlet and/or calling their customer service, the information needs to be at least as comprehensive as what we need and are looking for. CURRENT GLITCH - EXAMPLE Important indices of data that I rely on involve reviewing my personal equity loan with Golden 1. Before this badly executed "Conversion" I had access on my loan dashboard to every piece of information about my loan. Now there is no where to be found the loan payment I need to make for the next month (and it's an automatic deduction so I'd like to that that number correct into my budget ledger), nor can I find the variable interest rate any more, since it's constantly changing (usually going UP). CUSTOMER SERVICE And this is just bad on the face of it: calling in to ask about the loan questions, I go dutifully through Golden 1's "Auto-Phone-Teller", pressing this button, and then THAT button as the category of question comes up. After put on hold for 20 minutes, I get live representative Jordan who listens to my situation and query, goes into my account then realizes he apparently can't handle my queries and says he has to send me to a specialty group to answer my question. He passes the buck, I get stuck on hold again where the automated voice tells me I will have to wait another 35 minutes. Fuck that. THE LOWDOWN Golden 1's service just continues to cheapen, get less effective, provides less information, and is no longer user friendly.

Parking can be tricky at this location as it's in a popular Safeway shopping center downtown. I've…read morehad nothing but great interactions with all of the staff from tellers to bankers. They've been friendly and helpful. I'm in and out quickly every time. I will recommend they clean the atm buttons they are always kinda gross but especially so on last nights visit. Please clean them at least once a day.

We have banked with WF for years. We don't leave money in there because you get nothing on your…read moresavings. So we keep transferring it somewhere else as it comes in.

I was interested in refinancing my 2023 year model vehicle to a lower APR and contacted Banking…read moreSpecialist, Daniel Grossenbacher at Provident CU, Folsom, Ca branch. From arranging the appointment to my in-person consult with Daniel, it was an absolute seamless process and one which took approximately 30 minutes to complete. I was able to secure a great APR as Daniel explained all options available, and I left feeling completely satisfied with the outcome. Daniel made the process very easy and was also very professional and courteous. I would recommend Provident CU for all your banking needs and especially Daniel who also followed up to ensure all of my needs were addressed. Great Job!

I do most of my banking online, but was in the areas and decided to visit the Folsom branch. I was…read morehelped by the nicest person, Eric. He was so helpful, patient, and friendly. I forgot to bring the needed paperwork. He offered to print them and helped verify account info I couldn't find on the provident app. He helped me get everything done and explained what to expect next. It reinforces why I bank with provident. Their customer service is the best! Thanks Eric!

We still mostly visit this location for the ATM, but have gone inside for the odd errand here and…read morethere. There is plenty of parking and the drive through ATM line usually isn't that bad. We have learned that it's better to go to the ATM closer to the building, for some reason the one further away tends to be out of order more often. Definitely a convenient spot to stop if you need to deposit a check or grab some cash.

There's a woman who served me today in here with a blue blazer, white button down blouse, and curly…read morehair. She helped me this morning between 12:33pm and 12:38pm after losing my wallet. In my opinion, as a business owner of 17 years with a business with twice the star rating as this branch.... I felt she was very smug and sarcastic towards me and my situation. Remember this Mam... I may look it, but I am not white. Not even half or 1%. I am Latino. But you gave me the vibe as if I was some white guy that reminded you of someone or someone you had a previous negative transaction with. But I take it as a "race" issue and I'm sorry you haven't been treated right and that you feel the need to act toward others this way. Hope it gets better.