I decided to try out this cleaners for the first time as they were having a special. I didn't have the best first experience and their pricing is definitely more than what I'm used to paying at my local cleaners. Each item is about nine dollars here. Dropped off on a Thursday. Was ready on Friday. Went to pick up and when they scanned my ticket, the computer froze. After a while, I decided to come back for them the next day. I showed up the next day and when they scannned the ticket, it looked like it was still frozen on the same computer. They asked me if I had cash and I did not after about 20 minutes, I asked if there's anything else that could be done because I didn't want to have to leave and come back again. They eventually scanned my ticket a different way. I don't understand why they didn't do so in the first place so I didn't have to go out of my way the next day The staff members were very apologetic and very friendly. My pants came out just as I expected. Parking is available on site and some are designated for the business, but the majority is shared with the other businesses. read more

Five Star Cleaners - Laundry Services Near Me - San Antonio, Texas

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So I went to the Huebner location that has Saturday hours til 3PM, got there at 2:40 and it was closed. Guessing is no one wants to work late on a Saturday! read more

Visited Five Star cleaners for the first & last time. 14 pieces came out to $147! What in the world. Mind you: this was NOT same day service. Literally charge $9.89 per button down shirt, $8.50 per pant, $9.99 per blazer. Don't bother at these prices. read more

Five Star Cleaners - Laundry Services Near Me - San Antonio, Texas

Oct 2022 Beware the $50 for $60 gift cards promo if you use their coupons or discounts. You can't use the $10 bonus bucks if you use coupons. Not a bad deal overall, but I wish this was explained to me before I bought it and then try to use it on a transaction with coupons... read more

Had problem with clothes starched. Asked for welders starch and hey didn't know what that was. Their heavy starch was what I consider light to medium. Returned starched items were received in the sane condition read more

Overpriced for the service. A few of my items was not pressed appropriately and I took a baseball cap there and for approximately 3 months they worked on it and it was never the same after they cleaned it. In fact 2 of them never fit right. They shrunk. read more

Went to drop off some items and left, ridiculous prices. 12.00 for any linen item and 9.00 for simple shirt dry cleaning. Have used their services and they are good but we shop for value. read more

To whom it may concern, I was living in San Antonio on the South Side & took my clothes to Kareful Kleaners on Nogalitos for several years the service was excellent in my opinion no other surrounding cleaners provided the quality of work that Kareful Kleaners provided. The owner sold his business however the service was not the same mind you I lived 5 blocks from Save Cleaners on Quintana Rd so I decided to give them a try which worked out great for a while however the quality started to deteriorate & decided to take my business to Five Star Cleaners on Culebra Rd. with Jeannie as suggested by one of my sons on Culebra with Jeannie my sons. I've been going there for about 4 years now. I retired & moved to Devine. TX August of 2002 & tried the local cleaners to no avail. Needless to say I decided the only solution was taking my clothes back to Five Star Cleaners about 41 miles away, appearance is paramount in my previous employment & even now that I'm retired I still strongly believe appearance is something that cannot be compromised so I gladly continue to drive to their location because of the service. My sincere thanks to Jeannie & her entire team for their quality & very pleasant demeanor. I do not feel bad traveling that far to get the quality of service they continuously provide. Again my sincere thanks for all your efforts & I strongly recommend them. Catarino De Luna read more

Jeannie Gonzales is FiveStars. Love the notifications I get when my clothes are ready. Wouldn't take my clothes to anyone else. Thanks Jeannie read more

The most amazing service!! I took my dad's outfit that he is going to wear at his funeral. I went back the next day to pick up. As I prepared to pay I was surprised with the most respect and generosity. The person who checked me out said "my condolences for your father and on behalf of Five Star Cleaners there will be no charge. Your father will look great". I never expected this. I was not a regular customer. As a matter of fact it was the very first time I have been there. I might not have been so surprised if I was a regular. I will always use this location and they come with the highest of recommendations. Thank you Five Star for helping to make a very difficult situation a little bit better. read more

Five Star always does great with my clothes and offers same day pick up! The employees at the Culebra store never disappoint. My clothes are always on time with quality work! read more

I have been going to this cleaners for several years now and I have always been very pleased with the quality of service that I get when I come to this location so much so that my boss is even started bringing their clothes there also I would highly recommend this store to anybody that wants their clothes professionally laundered and or dry cleaned and I have even used their tailoring services thank you Five Star Cleaners for having a location close to my home or the people and staff there are very friendly and wonderful to deal with thank you signed Oscar read more

An incredible location. Jeannie is always friendly and courteous. Our clothes are always well cared for and impeccably cleaned and well arranged. If not, we would not continue our patronage. It's been 30 years of Excellent Service. Continued Success. read more

I love the five stars on Culebra, I have had two suits and 3 pants altered and they came out great, and their dry cleaning is fast and affordable which is great for me because I go through shirts like a madman. Anyway I'd like to thank the incredible staff for their friendly faces and great service. read more

Five Star always does great with my clothes, offers same day drop off and pick up. The employees at my store on Culebra never disappoint! My clothes are always on time with quality work! Patrick read more

I've honestly never had a bad experience here, and I've used them a few times for cleaning as well as repairs for blue jeans. In one experience I was told my clothes would be a week to return, and usually that wouldn't be a problem but I was leaving the state in a few days - they said they could rush it for free and sure enough, it was completed and looked great before I had to leave. The customer service has always been kind and the work done has always looked good. read more

I really like five star cleaners, but they are a bit pricey. I love the drive up service and the staff is super friendly. But they need to have better coupons and specials. read more

This location has a wonderful staff especially Jeanie. Me and my mom have been using this location for years because they have great customer service. They are not only good at dry cleaning clothes but they are good about blankets and comforters as well. So if you want a reliable, friendly dry cleaners I highly recommend this location. read more

I can't say enough about this place!!! Jeannie the General Manager and her staff do an incredible job!!! I've been a satisfied customer for here over 14 years. As soon as you walk in your greater with a warm smile and feel like your visiting family!!! read more

Seek and you will find! I've use several dry cleaners in the past because my husband is extremely picky about his clothes. We need not look any more. My husband and I have been taking our personal and work clothes to five star dry cleaners on culebra road for our laundering and dry cleaning needs for five years. The staff is wonderful. They're always cheerful, friendly, and ready to help. We are very pleased with the services they provide. And I can honestly say, we have not had a problem with any of our items. We recommend this place to anyone who needs dry cleaning services. read more

Horrible customer service. We went there to get alterations for a wedding dress and cleaning for after. The seamstress said they couldn't fix what my wife was asking so she had to go to another place to get that done. They were able to fix the last bit in a matter of minutes! The cleaning is subpar as well. They sadly weren't honest and agreed to a project they couldn't fix and took $300 and the dress. The stains still weren't out and they were still asking for another $300. So sad, but take your business elsewhere! They also kept saying the owner was on a cruise and not reachable for nearly 3 months! read more

Iv been taking my clothes to five star for over 20 years and the service is impeccable, especially the management team at culebra and 410! This particular manager has been servicing my clothes for 20 years. Thank you for a job well done! San Antonio Culebra and 410 read more

I dropped off 3 pants and 2 shirts asked for heavy starch. They were ready the same day - great!!! I went to pick up my items the next day for $27.59. $6.99 a shirt for no creases - told after the fact it's .25 a sleeve. What???? The dry cleaned pants a little over $7.00. The starched jeans $2.99 each. (the jeans were done nicely)Why are shirts double the jeans? I was so disappointed. I was not told the prices up front even though I asked - the lady was sick and coughing so she wasn't in the mood to converse and respond. I had a coupon but again same sick lady tended to me when I picked up my clothes and forgot to deduct. Again blew me off when I tried to look at the receipt with the itemized pricing. I did call and they offered to redo the shirts for free but I'm not close to them and couldn't go back. They did offer me a $10 store credit but it leaves a bad taste in one's mouth about going back. I've been there before and they've done great work which is why I went back and this was just a whole other experience - good cleaners are hard to come by and so I thought I had found the "one"..... Back to the drawing board.... read more

I was convinced the dry cleaning industry needed a swift kick in the a$$. Every service I tried eventually only lasted 3-6 months. Poor service, damaged clothes, lost items, it seemed a trend I could not avoid.....until a co-worker recommended Five Star Cleaners. This station is excellent, great customer service, clothing is always treated as if it were their own. We have a large amount of clothes we take, they work to save you money (launder this vs dry clean, etc), cutting my bill by more than 40%. They've now been my sole dry cleaning and alteration service for more than a year. read more

Outstanding customer service. After getting wing sauce slapped all over the back of my brand new knitted shirt, I took it to this amazing place. The manager was very sympathetic and understanding. She also offered me tips on what to do next time I had gotten food or drink on items of clothing.. I picked it up two days later and asked if she had a hard time removing the sauce. She said it took a little bit that she was still working on it that morning, She absolutely went the extra way to take care of me and deliver my shirt to me in pristine condition. Go here! read more

Very dissapointed. I brought in a king size comforter and decor pillows. I paid $80 to get them back looking and smelling the same, I'm pretty sure they didn't even wash them! When I went back to show the front desk person the stains and dog hair she said that it takes multiple washes to remove dog hair. Really? Every time I wash anything with dog hair it comes out because I WASH AND DRY it. Now I have to wait another week for them to do what they should have done in the first place. read more

I went in recently to have my office work dress hemmed. The lady behind the counter asked for a description of the dress and gave me a quote of $45. I asked,are you sure?, it's just a simple daytime A line dress. She said, oh well, then $65. I was in shock. So, a daytime A line dress hemline job is $65? She said yes. I asked if I could see a price list of services. She said, We don't have one. I decide what the prices are. When I got home, I called the Vance Jackson location to get another quote. They said $25. I can only assume that the employee on Culebra road wanted some extra cash in her pocket. My advice: If you have to go to Five Star on Culebra, call around for price comparisons.first. read more

I tried a few other cleaners and had lackluster results. Five Star always does great with my clothes, offers same day drop off and pick up, and regularly has coupons available. Employees are kind and helpful. The only drawbacks I can find are really insignificant: the starch the use smells a little funny, and they're slightly more expensive than some of the other options around. read more

Don't ever go to Five Star Cleaners on Culebra. I've been going for many years and recently they ruined 2 of my work shirts. The staff is very rude & I've been given the run around on getting my money back. When I was there another customer was upset & they had ruined her clothes also. I still have yet to receive my money. It's been over a week & I provided all the documentation they wanted which was ridiculous to begin with. read more

Jeannie , Jonathan, Anna and Dottie always take care of me. Five Star is the only cleaners that I use. They always provide me with great customer service. I am always greeted with a smile. The red bag and drop box are very convenient for early morning drop offs. At work, my manager has repeatedly commented that my uniforms always look crisp and sharp. read more

Great staff!!! Super friendly!!! They are caring about about providing a good service for you. Clothes are done properly and the way you want it !!! Always concerned about the details. read more

I've taken my shirts to Five Star Cleaners on Jones Maltsberger for two years and recently moved, so I tried the Culebra location close to my new home. Where I usually pay $2.00 per button down shirt, and they're tagged from the previous Five Star Cleaners denoting that, this location charged me $5.99, calling them blouses instead of shirts, mostly because they're women's shirts. When I complained, the manager came out and tried to tell me they defined them as blouses based on the side the buttons were on. When I noted that to be gender discrimination, because all women's button down shirts have buttons on left side, the manager changed her answer to say they didn't fit on the machine that presses shirts, because of the cut and they had to be hand ironed. When I asked if all Five Star locations used the same press machine, she said yes, so I'm not sure why they would fit on the machine in the Jones Maltsberger location, but not this one. I will definitely be driving all the way across San Antonio to go to the Jones Maltsberger location and would suggest any woman considering have shirts laundered do the same. read more

Amazingly restored a wool suit!! Classy and always kind. Helpful in every way. They take the time with special requests.

I dropped off my boyfriend's pants, shirt, and tie earlier in the week on Monday. Something I've done before with his items. I'm NEVER told the price when I drop off his pants or shirts. Wednesday on my way to a birthday party, I dropped off a dress that I was thinking about wearing for a wedding this upcoming weekend. When I walked in, a woman was taking up the employees time expressing her concern about "creases" in her clothing. I patiently waited a few moments, not long before the employee then addressed me. I asked if I could get the dress cleaned. She asked for the account phone number. It's my boyfriend's old phone number from years ago, that he and I never remember so I have to give them a last name with a first name. (Because updating his phone number is not possible- from what they told my boyfriend) She took the dress and I asked when would I be able to pick it up. She said "tomorrow, after 6pm" I also asked if I could pick up my dress as well as my boyfriend's items. (Because, I didn't have time that day to pick it up and take it home) but, She said "yes" and I left. Unfortunately, I could not pick up the dry cleaning and I asked my boyfriend to get it. As I came home he told me the bill was almost $60! I was very surprised because I was so used to paying less than $10 for his items. I figured my dress would be maybe $20. I've never taken a dress in, so it's my fault for not asking. My boyfriend too was surprised and said that the money wasn't an issue. And it wasn't. What was?----- that two women at the cleaners told him that THEY TOLD me the price to clean the dress. THAT lie was what upset me. Because, the ONLY reason I got the dressed cleaned was because I assumed it would be $20 or less. They NEVER tell me prices when I drop off other items, why would they start now? To be honest, if They told me the cost I would have worn a different dress and paid a few more dollars extra. Honestly, the money part isn't the issue, it's surprising but NOT the issue. My issue is they told my boyfriend that they told me a price when they didn't- they never do. Because they lied about this information, I will be taking our business somewhere else. They were better off just apologizing for not letting me know (like they claimed they did) and give us some kind of pricing list for the future. We weren't looking for a discount. But I don't take my business anywhere that lies about what they told me. My tip and lesson- ASK how much it is, so there won't be surprises and lies that they told you. read more

They really mean in by 9am, I showed up one minute after and they were not going to be able to starch my shirt. Being from out of town and not being a regular makes a difference. I can only conclude that they don't treat all customers the same way. If I did not have to officiate a wedding tomorrow I would have been fine the next day. Hope they don't realize my shirt is not starched. read more

I did my research before choosing a place to take my wedding dress for alterations. I was willing to pay more as long as they did a great job and this place was the best rated according to all the bridal websites. I took my dress for alterations and at the final fitting still had a large gap between my breast and dress they said they couldn't do anything more. My 90-yr old grandmother had to fix it the night before my wedding. I was disappointed they couldn't do what took her 10 minutes to fix after paying $600+ for alterations. I took my dress there again to be cleaned. They did a subpar job of cleaning and made me pay $200 prior to seeing the final result, and then requested another $300 even though the stain was not out. When I asked to speak with the owner she was out of town for 3 months and they couldn't help me. This was not the experience a bride hopes for. So now I'm out $200 plus my wedding dress because I can't justify paying the $300 when they weren't able to successfully clean my dress or provide good customer service. Please avoid this chain and take your items elsewhere. read more