We Purchased a 60x100x14 building 4 roll up doors 3 walking doors 13 windows gutters down spouts. Once we finally were scheduled for install the 4 Installers we're great worked 10+ hours a day. Everyone knows there job assignments what a team . Can't find any install issues should of went with 26gauge instead of 29gauge was talked out of by salesmen. Other than that building is great. Frank B read more

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I am extremely disappointed with this company's lack of communication, reliability and professionalism. When I ordered a metal garage in January, I was told the lead time was 8-10 weeks. Because I needed the building installed before July for an upcoming move, I paid extra to have my concrete pad poured early and submitted photos of the completed pad in early April. I repeatedly confirmed my timeline with Ana and was assured multiple times that installation would occur in June. As recently as the end of May, I was told everything was on schedule and that I would be contacted to set an install date in mid- to late June. However, when I called on June 15 for an update, I was informed that my installation had been pushed back to late July. No one had notified me of the delay. When I explained that I needed the building completed before July, I was told there was nothing they could do. Because of this last-minute change, I am now forced to find alternative storage, move my belongings twice, take additional time off work, and incur extra expenses. Had the company communicated honestly about the delays, I could have made other arrangements. Instead, I was repeatedly told everything was on track until it was too late. I would not recommend this company to anyone working with a deadline. read more

built a 24x50 steel buliding with 3 roll up door, one walk thru door,that was a year ago,finally moved up from georgia but they failed to leave a key,called office,basically said ur out of luck,they could of went back to manufacter of building,or swap out door knobs,they did nothing,100% no customer service after i spent over 10k for buiding. read more

had a 30 x50 built 1 1/2 ago. went well. when installers left, I tryed the doors and did not work freely . I called and I would have to pay for someone to come out. now the 2000. dollar gutters I payed extra for, ripped open, apex. every 6 ft , called and they said would send someone out in 6 weeks. waited, then they said it was an ACT OF GOD !&@"? I had gutter company check it out gutter hangers missing, well I don't think god took them. ! now I have to get gutters. SCAMMERS ON WARRENTEE. !!!! read more

If I could give 0 stars, I would. I'm extremely frustrated with my experience so far. I provided a deposit for a garage building on 12/22/2025. On 1/9/2026, I changed the design and upgraded the building, at which time I requested the updated building plans. By early March 2026, I had still received no response. On 3/16/2026, I requested the plans again and was told I needed to pay a $300 fee, which I paid immediately. I was then told the plans would be ready within one week. On 3/19/2026, I confirmed the correct address with Ashley via email. Despite this, the building plans I received listed an incorrect address on 4/6, which were subsequently denied by the building department. I notified the company again about the error and was assured it would be corrected. As of 4/15, I still have not received updated plans with the correct address. This ongoing delay has been unacceptable and has significantly impacted my project timeline. This project was projected to be completed by now, but is at a complete standstill. I would strongly recommend that consumers choose a different company to work with--one that values their customers' time and business. This has been a horrible business to deal with, and I do not recommend them.I spoke with Ashleigh, the manager of the design area who is defers responsibility and avoids accountability. She refuses to assist with moving this project along, admitting that the company partners with an engineer who provides generic building plans (not custom to match the order) who has poor access to technology and has an internet outage for the past several weeks. I am hoping that the owner of Direct Metal Structures sees this review and assesses the effectiveness of their management team and ability to mitigate issues that are encountered. Ashleigh Billings, the manager offers no resolution, deferring the issues to the sales associate and the engineer. Ashleigh outright lied, stating that although she confirmed the site address, she did so after sending the plan request to the engineer. Why would a site address be confirmed after she made a request for the plans to be drawn? The correct address is required to be on the building plans. Ashleigh did not perform her due diligence and offers no value to the escalation process at your organization. Ashleigh also informed me that she does not report directly to anyone beside the owner, who she states does not speak to customers. read more

On time same day scheduled ,91 f all day best workers ever seen Orlando running crew never stopped working , 5 star should put something extra in these guys check and hope they dont lose these workers . Thanks great job guys. J. Fariss read more

Sales process was good, but once they had $18K of our money there was zero communication. No return calls, no return emails. I finally had to threaten to file a police report for theft before anyone would communicate with us. Then, they didn't deliver on the day they were supposed to, and they did not call us, we had to call them and chase them to find out why the delivery wasn't there. Told us there had been a trailer issue but it would be delivered the next morning. We rented equipment and paid a crew, only for the delivery not to show up (no call either until 4PM). It cost us thousands extra due to their lack of communication. Communication is the most basic form of doing good business, and they refuse to do that once they have your $. DO NOT RECOMMEND!!! read more

The team came up yesterday and put up a 20x21 three sided metal building and it is great! Everyone new there job and did it well! They are so talented, had it done in about five hours! I would recommend these guys to everyone! The job was perfect! Very clean and neat, if you need a building I would call them! read more

Please rethink using this company. We had a bad installation experience.... In addition, they refuse to refund our overpayment and stopped answering emails and it's been7 weeks. DISHONEST! read more

Ordered a 24' x 36' metal building and put $1,400 down on 16 Nov 22. No one from Five Star has called me to schedule. I called them 23 January and receptionist said someone from scheduling would call me with update. It's 25 Jan and I'm still waiting. I'm not impressed with their customer service read more

We purchased a shed from STAR Building earlier this year and was provided blue prints. We used those blue prints to get building permit. On numerous occasions, we were told that they build to the blue prints. After the building went up we were inspected and building was NOT built to blue prints and therefore we failed our inspection. I then called 5 STAR Building and spoke to the manager, let him know of our dilemma. He stated he could provide a letter why they do not need to have the extra support and screws per the blue prints. We told him over and over again that letter would not be enough for our county since we are in a high wind zone and they stated previously that they build to the blue print. Then we stated they needed to come back and fix the situation. Manager eventually hung up on me. I wrote a follow up letter explaining our need for them to come back and to let them know that there was at least one of their crew drinking on the job when they came to build the building. This email has never been responded to. My husband is now fixing the issues so we can get a pass and get electric into the building. My husband is a disabled Veteran that works several jobs, this is causing him stress and neck/back pain. We purchased a service that this company did not complete. I would not recommend this company to my worst enemy. The business employs liars and does half ass work and when called out on it they hang up and don't respond. read more