I've held off on leaving this review in hopes that the owner of Camp Bow Wow would reach out to me…read moreas promised. He never did -- which says everything you need to know about how this place is run and how little they truly care about the dogs in their care. On May 10th, I dropped off my 4-month-old golden retriever puppy, Doug, for daycare. Around 4 PM, I got a call from a staff member named Anna saying Doug had been injured while playing and was bleeding. She said I "may want to take him to the vet" but left it up to me. Naturally, I was shocked and immediately asked, "Is he okay? What happened?" They said his gum was punctured while playing with another puppy. Okay -- accidents happen. But here's the kicker: this happened at NOON. They waited FOUR HOURS to tell me my puppy was injured and bleeding. That is completely unacceptable and irresponsible. I asked why there was such a delay in notifying me. Anna -- who had just gotten into work -- apologized and said her manager was present when it happened but chose not to contact me. Let me be clear: I am trusting you with the care of my young puppy, and when he gets hurt and bleeds, you don't even have the decency to call me immediately? I was livid. Not only was this dangerous for Doug, but it also put me in a horrible situation because my regular vet closes at 2 PM on Saturdays. Instead of having the option of taking him to our trusted vet, I was left with the much more expensive and time consuming (who wants to make their nervous pup wait hours at a vet?) option of an emergency vet -- all because they didn't pick up the phone. I told them I'd be right there (I live 5 minutes away), and as soon as the manager found out I was coming, she left. No accountability whatsoever. Anna was amazing -- the only bright spot in this disaster. She was sincerely apologetic and even admitted they've had ongoing management issues. She told me the owner, Nick, would call me on Monday and even offered to cover vet bills if I took Doug to their preferred vet. That call never came. The next day, I got a call from Sienna (I believe that's her name), who apologized for not calling sooner and for leaving before I arrived. She claimed the delay was due to her "reviewing the footage" -- which is a terrible excuse. I made it clear I didn't care how it happened, just that someone should have told me IMMEDIATELY. She agreed she had no excuse but still managed to shift blame by saying Doug was playing more roughly than the other dog. He's a puppy. They play rough. That's expected. Don't try to blame a puppy for your negligence. Again -- this isn't about the injury. Accidents happen. I completely understand that. What I don't understand -- and won't accept -- is the complete lack of urgency, transparency, and responsibility. I spent the weekend flushing Doug's mouth, cleaning up blood, and watching him like a hawk because you failed to do your job. Luckily, Doug is okay -- his regular vet advised us to monitor him closely, as antibiotics are not ideal for such a young puppy. But the real issue? Not only did Nick, the owner, never call me -- even after being told I was expecting it -- but I haven't heard anything from him to this day. I did get an email from another staff member asking how Doug was doing, and I responded that he was better but never heard back. No accountability. No follow-up. No professionalism. It's heartbreaking because Doug loved daycare. He had so much fun and would get excited every time we pulled into the parking lot. But thanks to this experience, we can no longer trust anyone else with his care. You've completely ruined that for us. And you've also lost what would've been regular business -- we had planned to use your grooming services and board Doug for an upcoming trip. Not anymore. To top it all off, if you watch the live cameras, you'll notice that most of the time, the staff is just sitting around chatting -- not watching the dogs like they should be. Extremely disappointed, furious, and heartbroken. Do NOT bring your dog here if you expect them to be well cared for. Because if something goes wrong, you may never even find out -- until it's too late.

i've been taking my dog here for 11 or 12 years and they are absolutely wonderful and she loves…read morecoming here. She's very old now but I still bring her because she enjoys it so much even though she is crippled with arthritis now. I pay a little extra for her to get 15 minutes of snuggles when she's there and she is a very happy puppy. They are diligent about giving medications exactly correctly and anything else you could want from them. I love this place and my dog loves this place. It's so much better than just boarding a dog in a little kennel where it's miserable for weeks. Here they are allowed to play all day and they are not stuck in kennels except perhaps at bedtime I'm not sure how that works.

Cheryl & Sabrina are amazing . I needed help with my mom dog and regular walks and they jumped…read moreright in to get the job done . They are amazing to work with and compassionate about YOUR pets needs We appreciate the lone star pet sitters. Do not hesitate to get on board with them! I

Cheryl was great, she watched our dogs and cats for a week while we took a vacation. The dogs…read morereally love her and are excited to see her. She took excellent care of them and sent us updates daily on how they were doing including pictures. We were able to relax and enjoy our vacation knowing our animals were in good hands.

Marge is the best petsitter I've had. She genuinely cares for my pets and they become part of her…read morefamily. All of my animals (dog, two cats, and rabbit) love her too. My cat is very skittish and Marge was able to befriend him. Hard to do! Definitely make Marge your first choice for pet sitting, as you know you'll get great care. Your pets will thank you.

Very reliable and always did a great job! I never worried about my dog when I knew Marge was…read morestopping by:)

Amazing first experience with PlayTime Pet Sitters. Scheduling was a breeze and took no time at…read moreall. They were very welcoming on the visitation with both of my puppies. They respected that they were nervous and allowed them to approach on their own terms. Even bring with them a small cloth to leave with the pups to get used to their sent. I received pictures with every visit and even a little text describing how they were doing which definitely eased my mind being away. They were quick to address an allergy issue that one of my dogs was having and even applied medication without any extra charge. It was great to come home to the notes taken from their visits. All-in-all, I will be using their service again.

We have used Playtime Petsitters on four occasions since moving to the Springs. I have over 25…read moreyears of experience hiring petsitters and was fortunate to have the same sitter for 12 of those years, so I'm very familiar with what consistent, reliable care looks like. The good: I was impressed with owner Susan's responsiveness during my initial call. She was friendly, helpful, and walked me through the process. Our meet‑and‑greet was scheduled a couple of weeks out, and the sitter we met was friendly and someone I felt comfortable with. Where things fell short: During our first three‑night trip, I was surprised to see a different person in our home for almost every visit -- four sitters total, only one of whom we had met. This was never communicated to us, and the rotating sitters did not seem familiar with our home or our dogs. Additionally, the time between the evening and morning visits was consistently 12-13 hours, which is longer than we were comfortable with (and documented in their portal notes). Our second and third bookings were short and uneventful, which we appreciated. Unfortunately, our most recent experience was not positive. Our dogs were not walked for the first two days because the assigned sitter reported they were "too sick" to walk them. I'm unsure why someone unable to perform basic duties was sent to our home. When I contacted Susan, she did not recognize my name, address, or dogs, despite having personally cared for them on a previous visit. She did step in to take over the remaining visits, which I appreciated. However, on Sunday -- the day before our return -- she called to say there had been an accident in the house and that it was "messy." She preferred to leave it to "solidify" because it would be easier to clean later. I strongly disagreed and directed her to the cleaning supplies. She was argumentative but said she would return to clean it. We arrived home the next day around 2 p.m. to find feces throughout the house, clearly from the prior morning. It was crusted, smelled like a kennel, and had been tracked everywhere by the dogs. This was despite three additional visits after the accident occurred. Since returning home, I have attempted multiple times to reconnect with Susan to discuss what happened. Communication has been minimal, and the responses I have received have been excuses rather than accountability. Bottom line: This is marketed as a premium service, but our experience did not reflect that. Between the lack of communication, rotating sitters, long gaps between visits, and the unacceptable handling of the most recent incident, the service has not been worth the cost, the stress, or the cleanup afterward. I hope this feedback helps others make an informed decision.

My 5 year old Golden Retriever, Rudy, was trained by Hope2K9 in Vista, CA when he was 11 months…read moreold. He came back as the best behaved dog I have ever had. Last year, we got Ginger to be his pal. Unfortunately, we now live in Wyoming. Though we seriously thought about sending her to California, that was a bit overwhelming. But, low and behold, we found that Emily took her training to Colorado! Though it was a 5 hour drive each way, we knew the training, and wanted it for 7 month old Ginger as well. Ginger stayed with Emily alone for the first two weeks, then we brought Rudy down to join her for her last week of training. The refresher was excellent for him, and the two of them learned how to work together. The result is that I now have TWO well behaved pups. They are great off leash, which is important because they get their exercise on the golf course immediately behind our house. When golfers show up, the pups stay in place until the golfers move on. Perfect! Ginger was young when she received her training, so we continue to work with her on her skills. I would say that she is a good 90% of where I would like her to be. Excellent! A dog who knows its parameters and what is expected is a happy dog. Thanks so Emily's fantastic work, we are a very peaceful and content family. My arm stays in the socket because Ginger no longer darts for what ever catches her eye. The two of them walk beside me like champs. You really, really NEED to take your dog to Emily. You will both be happy you did.

If I could give Emily more than 5 stars, I definitely would! She is an incredibly patient trainer…read moreand has really transformed our 5 year old French Bulldog, Nugget, into a different dog in such a short time. Ever since Nugget was a pup, he dealt with anxiety and listening skills (as in not having any) and didn't have any way to cope with his problems. He would charge at people and dogs, which eventually got him kicked out of a local boarding facility. We tried everything from medications to CBD oils and nothing would work. My husband and I travel a lot so we needed to come up with another solution. From our first phone call with Emily, we knew that she would be able to help us so we signed Nugget up for a 3 week board and train program. Drop off was smooth and we immediately felt comfortable leaving our dog with Emily for a few weeks. There was no direct communication during the 3 weeks (no news is good news plan), but Emily is very good about posting on the EC Dog training Instagram. Seeing Nugget's progress every few days was very helpful to us and put our minds at ease! We've been home with Nugget for over a week now and I can't even begin to describe how much he has changed! With simple commands and use of his e-collar we can eat meals in peace while he's in a "placed" position, he sleeps in his crate overnight (8-9 hours), and he walks on a shorter leash without pulling ahead like he used to do. We can also put Nugget in a "placed" position when people or dogs are around and he has learned to be calm and release any anxiety that used to cause him to lash out. He's had amazing progress so far and with the tools that Emily has instilled in us, Nugget will definitely be able to continue down a positive path to becoming a well-behaved doggo!

Tonia is amazing. She is 100% reliable, flexible when I need to change things up because of our…read morework schedules, and truly cares for her clients. Her care for Chazz and all his puppiness is the best we've experienced - after living all over the country. She sends photos and a update with every visit. We are so thankful to have found her here in CO!

From the owner: We pride ourselves on caring for your furry loved one when you can't be there. You can be at ease…read moreknowing your fur baby is being cared for by a professional animal lover. We offer drop-in pet visits and overnight care in Colorado springs at reasonable prices. Your pets will love us and you can trust us!

We can't say enough great things about Jason! He has been taking care of our two dogs, for over a…read moreyear now. From day one, we knew our dogs were in great hands--Jason is reliable, kind, and truly cares for our pups as if they were his own. What really sets Jason apart is his dependability and trustworthiness. No matter the situation, even on short notice, he's always there when we need him. It gives us such peace of mind knowing that George and Frank are happy, well cared for, and safe whenever they're with him. As an added bonus, they love him and get so excited when they hear he is coming, they even recognize his name now. If you're looking for someone to take care of your pets who is responsible, caring, and goes above and beyond, Jason is the one. We highly recommend him to anyone!

What a great service! I cannot recommend Jason highly enough. Cats are happy, he texts us after…read moreevery visit, he brings in our Amazon and shuts the windows when it rains! We've used Mile High Pawz twice and will definitely be using them again.

I utilize The Pet Gal for mostly overnight sits while I was in town for work. I appreciate their…read morecare for my sweet puppy, they were easy to contact/schedule. I felt comfortable with them in my home. They gave me updates and a summary of the night. I was very pleased with their care! Thank you to Babs, Tamara, Dani & Lorraine!!

Having never used a pet sitting service, we were worried about two things. 1) How would our sweet…read morebaby be cared for AND 2) Can we trust someone to come into our home. My boyfriend found them online and liked what he read so we contacted them. From the beginning, the communication was the best I'd experienced with any service company and the girls we worked with were outstanding. Lynsi and Amy were the care givers and they were on point everyday with communication, pictures and updates. Jennifer was the liaison between all of us and she was unbelievably quick to respond (especially when we had a networking problem that we thought kitty had caused and needed them to make a special trip to the house). When we returned, our cat was not traumatized as she had been in the past when we had "friends" sit for us and we knew she had had lots of love and felt safe. We will ALWAYS use the Pet Gals when we leave town. And you should too.