I found this pet sitting service after getting recommendations from another neighborhood app…read more Several neighbors raved about them. They say they are ex-EMTs and I have two cats, one with a respiratory issue that requires a daily puff from an asthma inhaler. So pet sitting is a very necessary need for us when we go out of town (even for a night). When I contacted them, Gary (one of the owners) was nice and explained everything and seemed comfortable with the inhaler. We schedule a meet and greet and they never showed. Gary said it was tentative (I didn't get that impression when scheduled) and rescheduled another one. Both Gary and Kathy (the other owner) came to that meet and greet and we discussed the puffer and our needs and felt like we were on the same page. We did a road trip in May and they took care of the cats with daily 30 minute visits for a week. Actually, I scheduled ONE daily 30m block everyday that week, but they actually came multiple times a day (and night). Now, they didn't tell us in advance they were doing this. They didn't ask if that was OK and I had to call while on the road to figure out if there was and issue (they only did the daily report once so I had no idea and no other communication happened unless I called). I have doorbell cameras and pet cameras, so I can see if/when someone is in the house (all fully disclosed before service). They assured me all was fine and they just wanted to do extra checks on my asthma cat. OK....It was odd, but the cats were getting attention & meds, so great. When we got back lots of stuff was out of place and lights were on, which wasn't great, but all was fine so we thought we will try again. A couple months later I booked a daily visit for one day we were gone overnight. THEY NO SHOWED. They did not call, message or email. They did not answer any of my emails or messages. They have a portal and I can see Kathy (the owner) was schedule to come and did not. They STILL have not acknowledged any of my messages (it has been 5 days). My asthma kitty had a few episodes after the missed dose - which sucks. I just can't understand such a cold hearted and completely unprofessional company. These people seriously have a problem and should not be in pet care.

The individuals in this business do not know how to connect with cats. One of my cats was so…read moretraumatized by the lack of understanding and neglect that he started hiding from people who came into the house after one pet sitting experience. I have had to hire a behavior trainer to help him overcome his fears of people coming into our home. Promises were not kept and notes are not taken. The individuals may have good intentions although there is a disconnect and lack of care that is alarming.

We love Dr. Wynn and her staff. They are always friendly and helpful. She checks up on my pets…read moreshortly after each visit to be sure everything is going well. We have moved all of our pets into her care.

We have had our dog at this practice since we moved to Colorado seven years ago and we have enjoyed…read moreour experience here. The staff are very supportive and friendly and when we recently had to put our dog down due to arthritis, they were very sympathetic. I would recommend this practice to other dog owners.

I've held off on leaving this review in hopes that the owner of Camp Bow Wow would reach out to me…read moreas promised. He never did -- which says everything you need to know about how this place is run and how little they truly care about the dogs in their care. On May 10th, I dropped off my 4-month-old golden retriever puppy, Doug, for daycare. Around 4 PM, I got a call from a staff member named Anna saying Doug had been injured while playing and was bleeding. She said I "may want to take him to the vet" but left it up to me. Naturally, I was shocked and immediately asked, "Is he okay? What happened?" They said his gum was punctured while playing with another puppy. Okay -- accidents happen. But here's the kicker: this happened at NOON. They waited FOUR HOURS to tell me my puppy was injured and bleeding. That is completely unacceptable and irresponsible. I asked why there was such a delay in notifying me. Anna -- who had just gotten into work -- apologized and said her manager was present when it happened but chose not to contact me. Let me be clear: I am trusting you with the care of my young puppy, and when he gets hurt and bleeds, you don't even have the decency to call me immediately? I was livid. Not only was this dangerous for Doug, but it also put me in a horrible situation because my regular vet closes at 2 PM on Saturdays. Instead of having the option of taking him to our trusted vet, I was left with the much more expensive and time consuming (who wants to make their nervous pup wait hours at a vet?) option of an emergency vet -- all because they didn't pick up the phone. I told them I'd be right there (I live 5 minutes away), and as soon as the manager found out I was coming, she left. No accountability whatsoever. Anna was amazing -- the only bright spot in this disaster. She was sincerely apologetic and even admitted they've had ongoing management issues. She told me the owner, Nick, would call me on Monday and even offered to cover vet bills if I took Doug to their preferred vet. That call never came. The next day, I got a call from Sienna (I believe that's her name), who apologized for not calling sooner and for leaving before I arrived. She claimed the delay was due to her "reviewing the footage" -- which is a terrible excuse. I made it clear I didn't care how it happened, just that someone should have told me IMMEDIATELY. She agreed she had no excuse but still managed to shift blame by saying Doug was playing more roughly than the other dog. He's a puppy. They play rough. That's expected. Don't try to blame a puppy for your negligence. Again -- this isn't about the injury. Accidents happen. I completely understand that. What I don't understand -- and won't accept -- is the complete lack of urgency, transparency, and responsibility. I spent the weekend flushing Doug's mouth, cleaning up blood, and watching him like a hawk because you failed to do your job. Luckily, Doug is okay -- his regular vet advised us to monitor him closely, as antibiotics are not ideal for such a young puppy. But the real issue? Not only did Nick, the owner, never call me -- even after being told I was expecting it -- but I haven't heard anything from him to this day. I did get an email from another staff member asking how Doug was doing, and I responded that he was better but never heard back. No accountability. No follow-up. No professionalism. It's heartbreaking because Doug loved daycare. He had so much fun and would get excited every time we pulled into the parking lot. But thanks to this experience, we can no longer trust anyone else with his care. You've completely ruined that for us. And you've also lost what would've been regular business -- we had planned to use your grooming services and board Doug for an upcoming trip. Not anymore. To top it all off, if you watch the live cameras, you'll notice that most of the time, the staff is just sitting around chatting -- not watching the dogs like they should be. Extremely disappointed, furious, and heartbroken. Do NOT bring your dog here if you expect them to be well cared for. Because if something goes wrong, you may never even find out -- until it's too late.

i've been taking my dog here for 11 or 12 years and they are absolutely wonderful and she loves…read morecoming here. She's very old now but I still bring her because she enjoys it so much even though she is crippled with arthritis now. I pay a little extra for her to get 15 minutes of snuggles when she's there and she is a very happy puppy. They are diligent about giving medications exactly correctly and anything else you could want from them. I love this place and my dog loves this place. It's so much better than just boarding a dog in a little kennel where it's miserable for weeks. Here they are allowed to play all day and they are not stuck in kennels except perhaps at bedtime I'm not sure how that works.

Watched our dog, and our house over Christmas. Reliable and totally recommended. House was left…read moreclean and orderly. Our dog missed them when they left.

Laura watched our cats for two weeks while we were away and we were beyond satisfied with her…read moreservice! What was supposed to be an easy "check in on the cats" turned complicated one day when one of cats snuck behind our fridge (not out of character for him). Laura saved his life by refusing to stop looking until he was found. Someone else may have assumed he got out and given up. We are eternally grateful to Laura for going above and beyond! Not only did she take excellent care of our cats but she was willing to check our whole house for hail damage. Thanks so much, Laura!

Pet Playcations has been a staple in our life since moving to Colorado Springs. We came from…read moreLouisiana, where close family were the only ones to ever watch our pack! Alisha & Zack (&team) have made sure that we can leave our babies at home in their care with complete ease of mind. We feel so comfortable with them in our home, caring for our babies just as we would. We went on our first European vacation for 16 days! Pet Playcations made those days so enjoyable for us with the daily updates, photos & positive messages about our family back home. We would recommend their services to anyone in the area ten times over! I wouldn't use anyone else.

Dr. Wolf and everyone on staff were so gentle and understanding with our nervous cats. As new cat…read moreowners, we felt completely supported--Dr. Wolf took the time to answer all our questions and make us feel at ease. The clinic was clean, the visit was efficient, and we never felt rushed. It's clear they truly care about animals.

Always a pleasant, calm, and dog free experience! The doctors here are well versed in all manner of…read morekitty ailments and are very thorough and everything they do. Highly recommended!

Finding a decent vet is tough these days. We found this place when the chain pet shore's vet tech…read moreno showed. We wanted to get our dogs groomed and our old vet wasn't around to get records. I looked up VetIQ and called. They were wonderful. They addressed all our needs, explained the pricing and there were no shenanigans. The Vet was awesome to our dogs. The assistants were just as nice and professional as can be. Our dogs were calm and relaxed through the whole process. Plus, a first visit coupon made it that much more economical. They are getting our business just after the one visit. Now, it's a clinic, not a hospital, so it's vaccines, testing and basic services. But, for the most part, that's all you need. It's entrance is outside the Walmart, so it's quick and convenient. Being open till 7 makes it that much easier.

Great vet and staff. Professional, friendly and quick service. Could not recommend more.read more

BE AWARE!!! IF YOU…read moreARE DOING A STORE CREDIT/ REFUND FROM THIS LOCATION, MAKE SURE TO CHECK THE REFUNDED FUNDS AND DO NOT BELIEVE WHAT THEY TELL YOU ABOUT REFUND POLICY!!! I would like to warn everyone who is doing a refund from this location. Last week, I returned two cat litters that were purchased by mistake. My return was within the store credit policy's 60-day window. While they were finalizing my return, I realized that I was being credited $9 less than the value of the purchase. I asked them why I wasn't getting the full credit. Their response was "we do not refund credits from gift card/ reward purchases". I asked to talk with the manager in order to figure this issue out. What I heard from the store manager was even more shocking. The store manager told me, "You are giving what you actually paid." WOW!!! I think their managers are not aware that we also pay money to purchase gift cards, and reward points/ credits are given to customers as an appreciation.... basically, they are our money too! Moving forward, I asked him if he could give me a gift card for the reward/ gift card value I was returning to... He threw a look at me like I was asking for all the cash in the store! It was so humiliating. I was asking for the value of the product, and he made me feel like a beggar. Not appreciated at all! He then told me to call the customer service and talk with them. Within 2 minutes of my call with customer service, I was given $10 reward to my account. It was that easy!!! What I do not understand about the PETCO policy is, if it was going to be this easy to return the credit, why was I humiliated and misled by the store personnel? As soon as my gift card value is used, I will be cutting all my ties and will never enter any Petco stores ever again!

Had a great time in here. I think their displays were on point! Workers were super friendly! Saw no…read moreevidence of the recent TikTok allegations and you best believe I was looking. So 10 outta 10!