Quick repair by owner. The problem with network connectivity was a Windows setting that was…read morechanged. In and out in 10 mins. I will keep Southern Technologies in mind for future needs Jeff W Waldrop

Fantastic service! My hard drive was failing, so I called and within three days had an appointment…read more Tony showed up, cloned the old hard drive and installed the new one, then stuck around to make sure everything worked. Even took time/money off for the first failed cloning attempt! I was able to purchase the new HD through them, too, which relieved a lot of anxiety.

Absolutely horrible first experience and will not be back! Dropped off my suit and a shirt on…read moreTuesday and was told it will be back Thursday at 4 pm because the cleaning was done at another location. I said fine as long as its nice and clean. BIG MISTAKE! Got it back in terrible condition; lapel looked like it was it was scorched with an iron along with other places and the suit that was worn for the first time is now looking like it's been worn for over a decade! I left immediately after paying the overpriced fee for a suit that was ruined and left without the thought of saying anything; why would I? There's nothing that they could offer to compensate for a crappy service.

The lady in this facility is 100% incompetent. I took a pair of overalls to get hemmed. She…read morecouldn't figure out what to charge me, so she had to call for instructions. Then she couldn't operate the computer, and had to call for more instructions. Eventually she wrote me a hand receipt, and told me they wouldn't be ready for a week, and charged me an outrageous price. My husband went back on the day they were supposed to be ready, and she told him the hand receipt wasn't a "valid receipt" and said she never wrote it. After finally convincing her that she did indeed write that receipt, she tried to charge him again even though the receipt, that SHE wrote, said paid. Then she had to call for more instructions on how to find them. When she finally found them she informed him that they had been there ready for five days already. THEN, I tried them on. The hemming job itself is bad enough, it's embarrassing, and they are no where CLOSE to the length I requested. Please save yourself a headache and robbery by taking your business else where. I know I will. What a joke.

Excellent help with finding what I was looking for and helping with questions…read more I think his name was Devon

Manager flipped her hair and walked off saying something to me when I asked why she walked by me 3…read moretimes and hadn't bothered to ask if I needed help. Then she proceeds to talk about me to a coworker. I left the store and took my business elsewhere. Called the corporate office and was transferred to the manager, the same one that was so rude. She tells me it was a misunderstanding. You deliberately flipped your hair, told me "whatever, whatever " and walked off when I asked why she couldn't she call someone to help me when she walked right by me 3 times!! Poor customer service! This manager needs to be fired and someone who really wants to work and cares about their job brought in to replace her. I'd give them zero stars if I could!

Did not seem interested in repairing the phone at all. Called twice to get an estimate for a…read morescreen replacement and they never called back.

Quick, competent service! It is worth driving from Lake Charles as 3 other closer businesses either…read moredid not have part after saying they did, decided I needed no service, or had wrong hours posted in maps. My wait was shorter than predicted. They also sell nice phone cases, large speakers, and other items.

I called to received help from a technician connecting to my work computer VPN from my personal…read morelaptop . The technician Lauren was sharp and unwilling to listen to all the details before adamantly stating that I would not be able to perform the task because the two devices were using the same network . She would not let me explain that my personal laptop was connected to a separate network from that of our work computer . I know I'm not an idiot and I could tell that her tone was annoyed and frustrated . She would not let myself neither my boss that had to step in explain that we had done the task before and just needed assistance with passwords. She was so adamant about the task not being able to be performed based upon the limited information she had. At that point I just wanted to speak to a tech that would listen. Once I called back to explain the situation to Josh that I was wanting to report my experience to her superior because I felt as though she was rude. He became very defensive and stated that he heard the entire conversation and didn't think she was rude and then basically hung up by transferring me to another tech. The point is i was able to connect to my work vpn from my personal laptop while at work , a task that I was told by Lauren could not be done . I was forced to rectify the situation on my own vs. get the proper assistance needed which is why we pay Nation Networks. To help us solve technology related problems .I wish the techs would have taken the time to allow me to explain all pieces involved before telling me that I couldn't do the task .She offered no solution , no alternative and I did not get the sense she wanted to help. Which as a customer you can sense. I think Josh telling myself a long time customer that he overheard the conversation and she wasn't rude was the most absurd response I have ever been given . That wasn't even his place to make that comment . All he needed to do was direct me to someone that could be unbiased to the situation and hear my complaint and get a resolve. I deal with customer complaints all day and I would never tell a valued customer that the way they interpreted an event was wrong and just dismiss them. If I did I might lose my job . I would try to make peace and make the situation right . I hope that superiors will step in and reach out to our company employees because the way we were handled today was completely unacceptable. The biggest point I want to get across is that the reason for the call , the problem i needed assistance with was solved on my own. I was told it was impossible to connect to my work vpn from my personal laptop while at work because Lauren assumed the two devices were connected to the same network but they weren't and she never gave me a chance to share that valuable piece with her .

Veteran Owned! These techs are professional and are APPLE certified! Timely service and great…read morecommunication. Matt was friendly and professional and kept me update on all that he was doing in my iMac! Highly recommend this agency. They have also performed work at the Fractionator I work at as well.