I recently purchased an old piano. I invited Mr. Tom Lam to tune the piano and also to see if any additional work needed to be done. He tuned one note and fixed one of the pedals and charged us $265 for the work. I wasn't home at the time at the time when he was over and the work was done while my my inlaws were at my home. Once I had come home I noticed that a few notes were still out of tune and also a few notes didn't ring out properly. He tried to tell me that the piano is a cheap quality and that it's not worth investing money to try to fix the mechanism to help the notes ring out. He even told me that he will find someone to take the piano but I have to pay for shipping. He was very condescending, instead of answering my questions as to what work needed to be done, he kept insisting that no work is worth it. My mother has a piano that she purchased in the same manner 30 years ago and to this day she still uses it. It of course could use a tune up but after 30 years it still works well. The piano that I purchased has the same potential, but Mr. Tom Lam just doesnt have the skill and workmanship to to bring it to its potential, despite his website clearly stating that he works to repair all types of pianos, young and old. Very disappointed with his work and would not recommend him to anyone. read more
