Do not use this Ajax store on Bayly ever. They have no integrity, what's so ever. We got a quote…read morefor a new used computer, before going on vacation a few wks ago, and we were going to bring our cpu for them to data transfer to the new one . When we went into today, they said, they are closed this wkend , due to the holiday. I asked them twice, they said, they will have it ready by Sunday, latest Monday, then today, said no..Their communication is terrible. They also needed photos to help them, which we already sent them. I told them , they lost my business forever. I was trying to give a small business, some business. BIG Mistake. They also said that the motherboard, could only handle 8 gigs of ram, and if we wanted 16, had to pay more to upgrade,,which is a total lie. He didn't honour our quote. This is a slimey way to try get more $$$. They are NOT to be trusted. I went across the street to FUTURE Tech, they had it ready in 3 hrs , got it back today and threw in a DVD/CD player for free and a 6 month warranty, with a monthly cpu clean up each month.. also a better deal, gave me $150.00 off the reg price for a brand new CPU. DO NOT USE this store. totally unprofessional and no integrity.

From the owner: Welcome to UniverCell Canada at Ajax! We are your one-stop shop for smartphone, game console, and…read morecomputer repairs. We also offer a wide range of device protection accessories, such as tempered glass screen protectors and phone cases from top brands. Please choose from our selection of brand-new phones and certified pre-owned devices. Our priority is customer satisfaction, with a "No fix, No pay" policy, lifetime replacement warranty, upfront pricing, and a commitment to quality service. Visit us today for all your digital needs

Wajahat responded to my message very quickly and he was very friendly, and was willing to work with…read moreme. It only took them a day to order the parts and replace the screen and fix my phone. I highly recommend Univercell for their proficiency and Wajahat's excellent customer service!

i was looking to replace my used phone with another used phone i am a senior living on a fixed…read moreincome. i have a place where i buy used phones, but i saw the CellTell i thought check it out i went in told him about my situation he made 2 suggestions for my price bracket. i decided to take one them He set it up in no time at all. the price was fair in my opinion. He told to come back if i had any problems. The thing is i felt no pressure to buy a got what i needed at a good price. I would highly recommend this place Being a senior i felt good leaving this place no stress. He buys used phones. Great location right next to restaurants Tim Hortons and many others too. One stop shopping, you won't regret it. Give them a try thankyou MIke

I had the opportunity to visit the source as my household needed an audio optical cable. What is…read morethat used for? I'm not entirely sure, I was just told the brand and the price and told to go get it. The store has covid precautions set up. There is a sign asking all customers entering the store to use the automatic hand sanitizer dispenser at the front. There are arrows on the ground indicating which ways customers should walk. These were a bit funny though they all seemed to just point into the store with no way to get out. They also have plexiglass set up at the registers to protect their employees. When I walked in an associate was over almost instantly to help. I let her know what I was looking for and she checked with another employee to find it. It was a super quick and easy transaction. The only thing I will note is that it was a little overpriced versus what you can get from Amazon. I haven't been inside The Source in ages and was delighted with how well organized everything was. Gone are the days of the very cluttered Radio Shacks. They had a small console gaming session with some accessories and games. I kind of liked that it was the pared down version with only the most popular titles. They also had a lot of really fun lamps. Yes - lamps. There were smaller Himalayan salt ones, a globe lamp that you can actually draw on and erase, and some utility ones that are also built in desk organizers. A good visit all in all since I accomplished my mission and got some inspiration for desk decorating.

I would not recommend going here. We paid the fee to have the TV assessed and when we were told…read morewhat was wrong with it we agreed to pay the cost and get if fixed. It came back with six bright spots on the screen. It's really annoying to watch it now. When I contacted them I was told it's another problem. They clearly did not assess the TV properly. I continued to contact them multiple times through phone and text about resolving this issue and I'm being ghosted. I was offered a one year warranty on the repair but it's clear they likely would not honour it. Stay away from this cash only place that operates out of a door in the back of a plaza. My loss of $250 which I could have put towards a new TV.

One hour screen repair turns into five day odyssey of frustration and terrible customer service…read more Got the son's iPhone 7 back with dead spots all over the screen, apps randomly opening, randomly flipping from page to page, and the colour was off. Each time it went back, and each time it came back with operating errors. Fixel clearly does not check their work, which seems kind of basic. They also do not answer their phone. Their voice mailbox is consistently full so they're not checking their message. They rarely answered texts. They also repeatedly did not show up to the shop during business hours. Had to bring it back four times, and each time they promised the world. "100% guarantee you'll have it tomorrow. I'll even throw in a bunch of free stuff to make things better". Neither of things happened. When I asked about a refund they actually managed to get more distant and hands-off. They are not ready to run their own shop. They should have spent more time working and learning under another more established shop. Spent a chunk of father's day staking out the place, waiting to see if they were going to show up and open. When they saw me in their doorway after two full days of avoidance, all I could say was "phone". They wouldn't look at me. No apology was expected and none was offered. No refund was offered. Their only concern was that - to top it off - they lost his phone case. I believe they are an inexperienced sole proprietorship and they panic when they make mistakes. They even said "tell your friends", and so I am. They had every opportunity to turn a bad situation into a more positive customer experience. Keeping me informed would have made a world of difference. I can forgive a lot, and I'm always happy to play ambassador for their service, but only if I believe in the business. Also, they only take cash and no receipt was provided.

I needed help as a non techie to start up my new phone and move everything over from my own. I went…read moreinto Cell-Tel for the first time and was so happy with the service I got. Abdul the young man who helped me was so patient and full of information. He did everything I needed and explained everything in a way I could understand. I will always go back there for anything I need for my phones and laptops from now on and totally recommend them to everyone.

Great customer service, had some issues with my phone and they assisted me quickly and offered very…read moregood advice on how to prevent from reoccurring.i will definitely go this place again in future for my gadgets, will recommend to everyone.

They recently repaired the charging port on my iPad Pro. When I got the iPad home, I noticed the…read morescreen protector was cracked. The screen worked but showed a wavy pattern now like wrinkled paper. The screen protector showed a clear point of impact. I took the iPad back to the store. They refused to do anything, and since I had taken it home before noticing the problem, I couldn't prove anything. Just check everything before accepting a repaired item back. The repaired charge port works fine and I have to live with the damaged screen.

From the owner: We sell and service all the Apple products, i.e., iPhones, MacBooks, iPads, Apple Watch, AirPods,…read moreiMacs, Apple Headphones and Beats.

Brought my Iphone 6 in to have the screen fixed, and received excellent service. The staff told me…read morewhat all my options were and the repair was extremely quick. I was basically in and out and the price was very reasonable, would recommend to anyone looking for phone repair in Pickering area.

In July 2014 I went in to Cellular X located on the lower level of the Pickering Town Centre to fix…read morea power button issue on my S3. I was told the repair would take a day or two which turned into 5 days, much to my frustration. When I finally got my phone back my antenna which allows me to connect to wifi networks was broken (it had never been an issue before I got it fixed). When I told them about the problem, they held my phone for another 4 days promising to fix it. They fixed absolutely nothing and replaced my battery with a worse one (who knows why, nothing was wrong with it in the first place). When I went in and explained how they messed up a perfectly good phone (since it STILL didn't work) the technician yelled at me on the phone and told me he didn't even open up my phone in the first place so the antenna could not have been broken by him. I was livid. I then took it to ANOTHER technician at a different cell repair store, who opened the phone right in front of my eyes (the second I walked into his store) and told me someone had in fact broken the antenna at Cellular X and tried to solder it back on horribly (I saw the soldering job and it was atrocious). Long story short: lots of phone calls later to Cellular X, money spent and not fully refunded and weeks later, my phone is not repairable. A year and a half old Samsung 3, a $400 dollar phone, ruined. All because these people didn't know what they were doing. I am HIGHLY dissatisfied with the level of customer service and I know for a fact that many other people feel the same way. Shortly after this all happened, I posted a Facebook status telling my friends about my experience with the store and was met with many comments about their own horrible experiences with Cellular X. Needless to say, I have complained to the owner of the company (obviously with no reply) and will be writing many, MANY reviews online about this bad business. I have never in my 10+ years visiting Pickering Town Centre experienced such terrible customer service.