I always get such friendly and fast service at this bank, and I really appreciate it.read more

Customer service is always great at this branch! Always very nice and friendly. One of the loan…read morespecialists personally took me into a side office and walked me through the steps of setting up an account online and answering all the questions I had. I had horrible service with the 5/3rd across the street and marched over here angry to switch banks. By the time I left I was smiling, laughing, and in a good mood. I never dread going to the bank anymore.

Awesome service. The ladies behind the counter are very friendly, they get to know their regulars,…read more& I've never had an issue with them. Anytime I've encountered a problem they have been very prompt & professional. They have tons of other options like home loans, car loans etc. I've been banking here for 8yrs & I highly recommend them as a financial institution. Banking has never been easier & my money is safe!

Great bank with helpful and courteous staff! We do all of our banking here and have no regrets…read more Calling or dealing with online representatives can be a bit of a drag having a large national bank, but the friendly familiar faces inside make this truly feel like a small operation. Even when I had frustrating fraud-related situations and was getting no traction at a high level, I just stopped in and spoke to someone who was able to escalated the situation and get it resolved. Kudos to the great team here that keeps me coming back.

The staff here is super friendly and helpful! It's 2018 and I'm still running around with a…read morechip-less debit card. I've been to half a dozen or so different Chase banks with this card and this is the first and only branch that was willing and able to dig into the problem and get me a new card. Very satisfied with the service here. Wish I had come here first thing when chipped cards became standard.

For some years, now, KCECU/IntandemCU personnel have been very gracious to me. I have been able to…read moreuse the drive thru because credit union staff come outside to personally assist with my banking transactions. My physical challenges prohibit my ability to reach the drawer beneath the teller window, CU staff help me put things in and get things out of the drawer even counting monies withdrawn with me verifying the accuracy of every transaction. CU staff have done this all year round, in ALL types of weather. Most recently, staff members Reese and Hannah, have assisted me with my banking transactions with professional cordiality, I am grateful for them both. I have been a member of this credit union since 1987. I could not ask for a better banking institution. Intandem Credit Union, the best credit union anyone could ask for.

Wonderful customer service! Always willing to help and to find a solution. It is definitely a place…read morewhere I can get the personal service needed to take care of my banking needs!

Archaic website. They nickel and dime you every chance they get. They upcharge 16 dollars to pay a…read morecar payment with a credit card. I absolutely hate this bank. The worst business I have ever done business with by a long shot.

I am grateful for the fantastic customer service given to me by Nichole LaFond, Sr. Recovery…read moreSpecialist. I unfortunately got behind a couple of times on my loan. She still "did her job" but was never pushy or condescending. It's crappy enough to get behind on bills, no one wants to deal with an overbearing collector. From someone who has worked with the public for 30+ years Id like to think I know a little something about good customer service. I find outstanding customer service is rare these days (although I get it. People (customers) can be horrible.) In my opinion Nichole is great at her job. Much appreciation from this customer.

I have been a customer of UFCU for years. They have always been friendly and quick to help anytime…read moreI ask. Their online banking app is extremely user friendly. Would recommend them to everyone

Every time i have a issue with my account, the associates there always take care of me and some how…read moreremember my name ( go inside once every 6 months maybe )also the wonderful people on the phone service. Thank you all .

tl;dr at the end. I was tired of getting charged a $27…read more"member privilege overdraft protection" fee, so I called and had them turn it off. I was told, "just so you know, once you turn it off, you can't turn it back on." I had lost hundreds because of that "privilege" fee, often one day before getting paid (which they don't care about), so of course I gave the okay to cancel it. It turns out, if you gave your routing and account number as a payment method and there is not enough in your account to cover the transaction, not only will they still charge you $27 for EACH transaction (as a "return transaction fee," as if it's not automated), but whatever institution the transaction was returned to can also charge a return fee. A real life example that happened to me: I had just over $3 in my checking account, which I was saving to make sure a recurring transaction would go through. That transaction was pending, as well as 3 other transactions. Members First Credit Union has some kind of program that saves up and processes all pending transactions at the same time. So, instead of being able to pay the $3 for the one transaction with only three declining, all four transactions declined and were returned. This caused me to lose $108 instantly. On top of that, the institution the $3 transaction was supposed to go to also charged me a $20 return fee. So I lost a total of $128 in an instant. If they had allowed the transaction to go through for which I had enough in my account, I would have saved nearly $50, which is a LOT of money when you're living paycheck to paycheck. That's about 2 weeks worth of groceries. tl;dr Members First Credit Union are thieves and they don't care about you. If you're thinking about joining this bank, I implore you, look elsewhere. I did the math on how much I could have saved if I had started with a different bank more than a decade ago (when this bank was still called FedCom Credit Union) and it was THOUSANDS.

They denied my mother her financial statement for the housing ppl so she don't have to be out of…read moresection8 program but all they said was your mother has to find a way to get there so thanks to MFCU she might be homeless again and she is total disabled walks with walker all because they mfcu want to try and have her go there and they were told my mother don't have a way there so don't ever bank with mfcu they will think they own you and your account they set a limit for her a 70yr old woman